I dont want to lose 8 years of progress because of migration

Hi Tenno,

We want to clarify two things here:

1. Our stance and why we decided not to allow Merging if a Migration took place

2. Confusion on where/how to best share your feedback on the topic

 

The FAQ, for those who may not have seen, holds our stance and reasoning:

Quote

 

"Q: Why are accounts previously involved in an account migration ineligible for the One-Time Account Merge?
In all past account migrations, copies of the original accounts were created for the newly introduced platform. This means that any migrated account has two versions in existence. Previously these existed in separate ecosystems, but with Cross Platform Save they occupy a single Warframe ecosystem.

Accounts involved in migration cannot be remerged into each other or Merged into any other account due to another version of the account and its inventory existing.

While these accounts cannot be Merged, they can still take part in Account Linking. Selecting the Warframe account you wish to prioritize as your Primary Account will allow you to access it across all platforms."

 

This was not a decision that was taken lightly during Cross Save development. We recognize that it’s frustrating for players who decided years ago to Migrate to be now limited in their Cross Platform Save options.
 

To address the second point, Support can assist with Cross Platform Save issues you encounter (missing items, error when linking etc), and the Forums are a place where we welcome your feedback and constructive suggestions. Apologies for the confusion on where the best place was to go to get clarification or provide your thoughts.

Thank you.

Here to provide an additional update to this conversation.

Regarding players losing purchases due to being ineligible for a Merge and therefore can only Link, the team is discussing a potential solution regarding respective purchased items. Still, more time is needed to discuss, implement, and test before we can share the specifics.

We will make a broader announcement once we have a more concrete plan of action in place. 

Hi Tenno,

We understand it has been a little while since the last update, so we wanted to give another status update.

The team continues to diligently work on the issue, which includes ensuring our changes apply in every edge case we find. This feature requires a lot of testing to ensure it is done right, as it directly affects your purchased items.

With a change this important, we believe details are best shared in a broader announcement once development is complete. We will provide an update here when details are ready to be shared.

Hi Tenno!

We appreciate your patience while waiting for further status updates. With that said, we have implemented changes to Linking with Cross-play Save that apply to both previously Linked Accounts and Accounts Linking after this change! This change is live now for any new Links, and will be applied retroactively over the next few days.

For full details (and a place to leave feedback), please check out our announcement post here: