PSA: Xbox Series S Launcher Issues on Jade Shadows Release

~~Tenno!~~

~~The team is actively investigating the reported launcher crashes on~~ ~~Xbox Series S consoles~~ ~~with the Jade Shadows release.~~

~~We are preparing a Hotfix to resolve this issue. Thank you for your patience while we sort this out.~~

~~EDIT: We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue.~~

7:47PM EDT:

The launcher crash for Xbox Series S has been resolved!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval.

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3

External link →

6 months ago - [DE]Megan - Direct link

This is our most urgent and crucial issue to fix. We're building and testing as we speak!

6 months ago - /u/DE-Ruu - Direct link

~~Tenno!~~

~~The team is actively investigating the reported launcher crashes on~~ ~~Xbox Series S consoles~~ ~~with the Jade Shadows release.~~

~~We are preparing a Hotfix to resolve this issue. Thank you for your patience while we sort this out.~~

~~EDIT: We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue.~~

7:47PM EDT:

The launcher crash for Xbox Series S has been resolved!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval.

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3

External link →

6 months ago - [DE]Megan - Direct link

We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue.

6 months ago - /u/DE-Ruu - Direct link

We're in the final stages of resolving this issue. We recognize this is not an ideal situation, and we greatly appreciate your patience as we worked through the issue.

6 months ago - [DE]Megan - Direct link

38 minutes ago, Toucan2889 said:
I don't mean to be rude but what's your definition of final stages? Should I be able to play today or will I have to wait until tomorrow or something? I'm kinda bummed out considering this is the first thing on Warframe I was hyped about since the war within :/

We're doing everything we can to get this fix out to you today. If that changes, I will update this thread.

6 months ago - /u/DE-Ruu - Direct link

Originally posted by genguntere

Hi, just wanteing to let you know That on PC, there's also an issue.

I can't start the Jade's Shadow quest because the disclaimer window doesn't accept the typping of "SHADOWS" or in my case "SCHATTEN" as I'm german.

This is fixed in the next hotfix. If you would like to play the quest tonight, you can use the following workaround to play the quest.

Switch your language to English, start the quest, quitting Warframe (Alt+F4) after the loading screen when the movie start. Swap your language back to German.

6 months ago - /u/DE-Ruu - Direct link

The launcher crash for Xbox Series S has been resolved!

We recognize and understand that this downtime on Jade Shadows' launch day was frustrating, and we deeply apologize for that. Our team was able to determine that the issue required a code resolution, which we then had to implement, build, test, and then escalate into an emergency Cert build for release approval.

Thank you for sticking this out with us and for your patience while the team diagnosed the issue. We hope you enjoy Jade Shadows and look forward to seeing you in game <3

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