[2020] Cmon DE it's been 2 years. Why do we still need a workaround when we can point to which drone paths get stuck every single time

Originally posted by Ascythian

Any fix for this incoming u/rebulast?

Originally posted by extra_vertebrae

Hi, Reb, I have two questions for you regarding bugs that I'm hoping you could shed some light on. Does what gets reported on the forums actually get logged? Is there any possibility of having something like a public bug-list / bug-tracker that users can see for themselves to show that what we're reporting is actually getting looked at and / or where the reported problem sits on the totem pole of importance?

I ask because this and other bugs have been around for years, reported multiple times on the official forums (often with increasing frustration) - I know I've reported this exact bug more than once. When this stuff gets reported on WF's forums, we get no response and often no fixes; we don't even know if the bug gets logged or the post is seen by the right party.

Example 1: There was a very nasty progress bug that would plague clients in Disruption and E/SO missions that would freeze the round counter and prevent rewards being awarded on round end that popped up with the introduction of Hostile Mergers. My friends and I reported this bug multiple times with no acknowledgement of any kind for several months. The issue was presumably ignored until we @'d a dev on an update thread where we were finally asked for further info (info that had been provided before) and told the bug had "been logged". Outside of that we have no clue of the status of the bug or why it seemingly took @'ing someone directly to get it looked at.

Example 2: I know a bug I reported over a year ago is still in the game - I see it every time I play a mission against the Infested. I have no clue if my report has been seen, or if it was whoever saw it thought it was important enough to pass along. Every time I see it I ask myself, do I need to report it again? Was it fixed and then broken again? Was my report even seen when I made it? Should I complain on Reddit instead?

If we complain here on Reddit we seem to have a much higher chance of getting a problem acknowledged just in general. With how often this happens this gives the impression that the team watches and values the Reddit more than the forums - or that what we report to the forums doesn't really matter unless we cause a stink on Reddit because angry players is bad PR. I get that some bugs are more important than others, but a bug like this one that can force an abort if a player doesn't have the right gear to work around it? Why would it be allowed to sit for over two years if what we were reporting was not being seen, or worse yet just ignored?

Originally posted by ricehamburgerhelper

I've heard good things about Jira. Mojang seems to use it to great success.