[2021] XBOX PSA: Unintended Platinum/Prime Items Given After U30

Greetings Xbox Tenno!

A handful of players noticed that on login after Update 30 they received a sum of Platinum and certain Prime items. 

What caused this:

A new Xbox entitlement system launched yesterday which required us to ‘redo’ data for some old Bundles. This was all under-the-hood stuff, and should have been simple. We messed up a few. This resulted in scenarios where players who had bought Hydroid Prime in the past, for example, were getting Mirage Prime on login (where Hydroid and Mirage were mismatched).

The following Packs were identified of being incorrectly given to players:

• Frost Prime Vault Pack

• XB1 Hydroid Prime Access Pack

• XB1 Hydroid Prime Accessory Pack

• XB1 Mag Prime Vault

• XB1 Mirage Prime Access Pack

• XB1 Mirage Prime Accessory Pack

• Xbox Game Pass - Warframe Starter Pack

 

Fear not! This is entirely “our bad”, and no accounts will be put into a negative Platinum state or punished. There are still reviews to be done to keep the economy balanced, but rest assured no accounts will be penalized because this was entirely our fault. We will update this thread with an action plan in the following days.

4/16/21 Update:

Hello again!

As mentioned above, I'm here with our action plan for economy balance. We have run a script that has converted the Platinum wrongly given to be untradeable Platinum, other wise known as "Gifted" Platinum (won on streams, codes, etc).  A few things to note here:

1. If you've spent the Platinum already then your account is unaffected
2. Platinum that you had in your account before the mistake Platinum will not be touched
3. No accounts will be put into a negative Platinum state.

All other items given by mistake are yours to keep. We made the choice to convert the Platinum for the sake of economy balance.

Thank you!