[2020] PS4 Connection Issues (June 3rd - 4th)

2 hours ago, (PS4)VoxSilentium said:

Hey Danielle! Thanks for the response regarding server issues. I'm wondering if there is a suggestion for how to proceed if we made a purchase in the online playstation store for platinum or packs or whatnot....should we wait it out, try to get it refunded from PS and rebuy, or something else entirely?

thanks!

 

2 hours ago, (PS4)Mr_hurtyou said:

Bought the empyrean supporter pack yesterday (june 3rd) and havent received anything. Information on how to proceed (refund?) would be appreciated. 

2 hours ago, (PS4)xsSnakerx said:

Brought 2 packs of plat got a email only for 1 pack got nothing at all in game 

2 hours ago, (PS4)MAH415 said:

So has anybody who purchased store items, gotten their items or platinum?

1 hour ago, (PS4)HayabusaMartins said:

Having the same issue, bought some platins, and got nothing in my account, and ps network says to contact warframe support cause they cant do anything

Hey guys! We're still working on purchase issues. Those of you who have purchased items before or during this time and have not received them, you will once everything has been resolved on our end. We will let you know when we have fixed the issue so that you can check for your purchased goods in-game. 

Thanks! 

Good morning, Tenno! Early this morning (around 12:20 AM ET) the purchase issues were resolved. As mentioned yesterday, if you had made purchases over the past two days while there were connection issues, you should now receive those items next time you log back into the game.

We will keep monitoring for any residual or new issues, but for the time being all issues presented here have been resolved, thank you Tenno! 

5 minutes ago, (PS4)NoraGami__Ace said:

Haven’t gotten anything.

4 minutes ago, (PS4)vengeful_cat123 said:

I still don't have my items I purchased during downtime.

2 minutes ago, (PS4)NoraGami__Ace said:

Neither I’m resetting my PS4 just incase though

Our logs are showing us a new issue has cropped up, hold tight, we're investigating. 

 

 

45 minutes ago, [DE]Danielle said:

Our logs are showing us a new issue has cropped up, hold tight, we're investigating. 

For those of you still waiting on your purchases to come through, we believe to have fixed the issue and you should now see your items if you relog or open the PlayStation Store from the in-game Market, and then return to the game.

If you are able to confirm with me here that you do in fact see your purchases that would be much appreciated so that I can inform the team that the fix was successful. 

Thank you so much, Tenno! Again we apologize for the delay on getting your purchased goods.