over 2 years ago - [DE]Rebecca - Direct link

Tenno,

We have observed and confirmed a data issue with the way the `Saita Prime Suit` is set up in Varzia’s Wares for this week’s Prime Resurgence Rotation. The item is accidentally giving 2 Hoods, and missing the base Suit.

We will need to do a Hotfix to resolve the issue, which we aim to do before it re-appears in the ‘Last Chance’ week. In the meantime, anyone who purchases it will receive the proper item via script when offices re-open next week. You may also contact Support in the meantime to have the item added.

We apologize for the error, but can confirm that everyone will receive the right item in a week’s time. We are opting to leave it up in the store so players can still obtain parts of the items they want.

Regards!

over 2 years ago - [DE]Megan - Direct link
On 2021-12-28 at 3:52 PM, [DE]Rebecca said:

1/4/2022 Status Update:

Greetings and Happy New Year, Tenno!

A couple updates regarding this issue:

  1. A script was completed at 9:27am today to fix accounts that received 2 Hoods and not the Saita Prime Base Suit - you should have 1 each as intended now. We will run the script again when the Hotfix goes live to catch any accounts that purchased from now till then.
  2. On that note, we're brewing up a Hotfix that will resolve this issue entirely - stay tuned!

We appreciate your patience as we get back into gear - yay 2022!