"Device memory is low. You have been logged out to prevent a crash" error on Duviri Paradox Quest (and Orb Vallis).

Hi Tenno, in this instance, "device memory" does not refer to how much storage space is left for Apps & Files but your random-access memory (RAM). This means storage for information that needs to be used quickly, like information for loading a large landscape. The iPad Mini 10.2 9th Gen has 3GB SDRAM for Memory, which is relatively low on the grand scheme of iPhone and iPad devices. 

Last week we added the warning you mentioned before players enter landscapes such as Duviri, Cambion Drift, and Orb Vallis. If you dismiss the warning, you can still enter the area, but it is possible that performance will suffer and crashes are possible (which you reported). 

 

On 2024-02-28 at 2:52 PM, [DE]CoreyOnline said:

Whispers in the Walls: Update 35.1: Hotfix #6

iOS Specific Notes:

• Added a memory warning popup when players on lower spec iPhones and iPads attempt to enter areas that will cause them to run out of memory.
  • The popup will read: “Using a low-memory device may cause issues while loading this level. Do you want to continue?”
  • Devices in question include iPad 10.2 (2021), iPad 10.2 (2020), iPad mini (2019), iPad Air (2019), iPhone 11 (2019), iPhone XR (2018), and iPhone XS (2018). 
  • Areas can include Duviri, Deimos, Orb Vallis, and Dojos
    • Note: This warning popup will not prevent players from entering the above area(s) in question. Players can choose to dismiss the warning, but may experience performance issues in these areas, depending on their device. 

 

Hi Tenno, thank you for the feedback on the warning system. 

10 hours ago, IFIFTHI said:

when I enter directly to Plains of Eidolon, and in that instance I can dismiss the warning and keep playing, but in this case, it is not a "warning" because I can't dismiss it, it automatically kicks me out to the main screen and then the message appears.

Thanks for sharing this -- I'll relay the differences and the confusion to the team involved with how that in-game warning works. To clarify, when going to Duviri, do you mean you get the warning before entering AND after getting kicked? or ONLY after getting kicked?

10 hours ago, IFIFTHI said:

if I can access other landscapes, I don't see why it only forces me out on Duviri.

As for why you are being pulled out of one Landscape and not the other, each one of these has varying size and technical scope. For instance, Plains of Eidolon was developed in 2017, whereas Duviri was developed in 2022 and released in 2023. With a roughly five year difference, the Duviri landscape is a lot more technically ambitious with its visuals and under the hood elements. As a result, a device with a lower memory (again not memory as in overall app & file storage) could have an easier time running a 2017 landscape compared to running a 2023 landscape that uses the latest tech.

Thank you for understanding~

Thank you for the added details and the clips! We are tracking this and intend to add the warning before you initiate the quest / cinematic.