Tenno,
Building a new economy is tough. Despite Prime Resurgence being a best-selling Vault debut, we are making changes to what was introduced yesterday in the Regal Aya Packs by adding Platinum. The changes we are making are a result of what you want to see from us as a Developer and what we want for ourselves: good monetization.
Our intentions were always good monetization, but we have some learnings we’d like to share regarding intentions and executions when building an adjacent economy:
We misunderstood what some players valued most in the prior Vault packs: Platinum. We stand by our initial reasoning that Regal Aya was a good value for players interested in flexibility, but we now better understand what other factors our players consider when making purchasing decisions. This value of player purchase flexibility was justified by the sales (as this is our best debut to date), but that honestly doesn’t matter if there’s still misalignment between us and players who want to support us.
“We want Platinum”, said many.
“But these aren’t Platinum packs”, we’d think.
We don’t want this event, which is aimed towards improving the Unvaulting system, to be held back by our misstep on pack value and our rigid (but well intentioned) thinking in separating the Regal Aya and Platinum currencies. So, we have a change coming:
Platinum will be included in Regal Aya Packs. It will be retroactively given to those who have already purchased and added in as soon as possible for future purchases. A timeline for this will be provided shortly.
We are in the testing phase of this now thanks to our team.
The amounts will be:
3 Regal Aya: 200 Platinum7 Regal Aya: 400 Platinum15 Regal Aya: 1200 Platinum
These values were chosen to closely match the Prime Vault, while also accounting for the fact that these are re-purchasable whereas Prime Vaults are not.
The technical limitations related to how our offers are shown in different marketplaces are still in play for how a player will know they receive this Plat, but we will solve this over the coming months. So in many ways, it’s an ‘invisible’ addition until all store-fronts can be synchronized (invisible in store, present in accounts that purchase). Until then, there will be inconsistent presentation across platforms, but the Platinum will be there. We thought it wasn't possible at the time of our last posting, but our team has worked wonders and was able to find a way.
We did not want the Premium currencies to overlap, but players do because of the value in our prior Prime Vault offerings. We are opting to adjust our stance for the benefit of the community at large who weighed in with perspectives and feedback that considered all factors. Those who chose to be toxic will be able to participate in this change thanks solely to the constructive feedback that occurred - toxicity is never tolerated or rewarded.`
Moving forward you will get more value on top of the much-desired flexibility. We apologize for any stress (thanks for those who kept the peace). See you around Varzia, Tenno!
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2:30 PM ET Edit: All Platforms' Regal Aya Packs have been updated to include the above Platinum amounts! We are still working on the script component for all those who purchased before they were updated.
5:04 PM ET Comment:
We have started the script for all Platforms!
To reiterate from the OP, we are retroactively delivering Platinum to those who had purchased Regal Aya packs prior to the addition we made today! The amounts given are as follows:
3 Regal Aya: 200 Platinum 7 Regal Aya: 400 Platinum 15 Regal Aya: 1200 Platinum If you purchased multiple packs you will be receiving the total amount of Platinum per pack as you see above. You will be notified via in-game inbox that you have received your Platinum, and the amount that has been deposited into your account (as seen in the example image below!). Example
We will let you know once all of the Platforms have completed their script run - it may take some time so we appreciate your patience.
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