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Greetings, Tenno!
We’re back in action after TennoCon 2023 - and our number one priority is addressing the community’s reaction to the Heirloom Collection.
We missed the mark here and understand the feedback we're receiving because of it. After taking some time to review and evaluate our options based on the concerns, we have opted to increase the Platinum amounts in all Heirloom Packs.
The Feedback we can address for the current Heirloom Collection:
“The value of the Packs does not justify the price point.”
Our Change to Address:
We are increasing Platinum to all Heirloom Packs to bring them alongside Prime Access standards:
- Increase Platinum in Risen Pack: 400 to 800
- Add Platinum in Celestial Pack: 800
- Increase Platinum in Zenith Pack: 600 to 2100
*The Platinum will be delivered via in-game Inbox to accounts that have already purchased the respective Packs. We are coordinating our efforts now to arrange the Inbox send, and Hotfix required. We will signal when the Inbox has been delivered on all Platforms.
Similar to how Regal Aya bundles launched with no Platinum and were met with strong feedback, we agree Heirloom Packs need more value to justify their status.
This decision was made to address the feedback and maintain the expectations we had set for players upon the release of the Heirlooms (time exclusivity and Pack contents). In doing so, we are able to increase the value of pack contents in a way that does not remove any value for Tenno who have bought them. We do not feel it would be fair to those who purchased an Heirloom Collection already with the understanding that they were time-limited to now remove that element. Those who have purchased simply get more, and ultimately they are now a good Platinum deal with exclusive Cosmetics.
Heirloom Collections are intended to be unforgettable (for the right reasons) - we are also discussing ways we can better preserve that feeling of legacy, quality, and prestige for future Heirloom Collections (if we make more).
We truly appreciate your feedback and concerns and recognize the responsibility we have in ensuring that any new directions we take with cosmetic exclusives are done with much more careful consideration. The Heirlooms were designed with the celebratory nature of this year's TennoCon and 10-year anniversary, and it's on us to ensure that you, as a player, feel that we are upholding years of lessons learned when it comes to selling cosmetic exclusives. If we continue with this series, we are dedicated to ensuring all future Heirloom Collection releases have more purchase flexibility and reflect all feedback we received during this launch.
Thank you, Tenno!