6 days ago - [DE]Dudley - Direct link

Hi there, if you contact our Support team - https://digitalextremes.zendesk.com/hc/en-us - they may be able to assist you. If you can provide them with your EE.log (which you can access from the Settings panel in the launcher) then they may be able to diagnose the problem.

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I hope this helps and please let me know if you can progress.