[2020] Kavat currently is not curable

16 hours ago, -Brexiteer- said:

I tried all of that and my poor Kavat, Rees-Moggy is still glowing red.  

We're investigating this issue and started by looking at your account. However, your cat does not appear to be infected to us, both by looking at it in-game and by looking in the data for the flag it would have. As far as we can tell your cat is fine. Can you give an outline of precisely how you used the cure when it did not appear to work?