[2023] Should I receive compensation?

Hello all,

I was wondering if I was eligible for compensation despite not playing the game on the 25th? I dont mean I installed after this date, but that the game wouldn’t let me in so I just gave up trying to login for that day and officially begun my journey the day after. I logged in today to see I hadn’t received any form of compensation, so I was wondering if its worth contacting customer support over this matter as I read somewhere that of you even TRIED to login during the time frame you were eligible, yet my account has not received anything as of yet. I appreciate the help.