[2022] Logging in on support page not working.

I'll see what I can do when I get to the office in the morning

So you cannot write a CS ticket. Gotcha.
When you say you paid Steel for the F.Sherm, what you mean is that you converted Steel into Coal because you spent your coal on the Carnot? So you want to refund both and then use your coal to buy the Sherm? Can you confirm this for me?

I will DM you with details.