over 4 years ago - Hapa_Fodder - Direct link

Aloha,

So as stated in our update post below, the issue is currently with Spectrum and Charter ISP services. Our tech support is trying to work with theirs to rectify this issue.

Furthermore, with it being the holiday a lot of their tech support people are away from the office, this is making rectifying this even worse.

Several solutions are mentioned in the below post, I suggest you try to do so, I will summarize also:

1: Try using a Google DNS first, A LOT of people having the issue said this worked for them

2: If the DNS doesn't work try a VPN service I have not heard of anyone having this NOT work for them.

3: Try using a hotspot, I suggest this as a last, last resort as data charges may apply to you if you do this.

Apologies for the inconvenience!

Mahalo,

-Hapa