[2019] EU server just got nuked by all the hate and salt.....

Heyo Team,

The EU server being down definitely unintentional. The technical support teams and EU staff are trying to resolve the matter asap.

Technical issues are definitely NOT a retaliation to any community sentiment.

We're still here, the NA team is compiling all of the feedback threads and concerns from the community in our channels to hand to the designers about the matter. We've told the community the rationale behind decisions made but have been met with coldness and resentment. Right now there isn't much more we can add that will resolve the matter or frustration for you. So yes in a way we're waiting for decision as to next steps on the matter.

Fem,

You may have misunderstood me, I meant as CMs, we are in a holding pattern until we receive further information on what happens next. We will continue to correlate and submit community feedback, but we typically aren't the deciders of the game design/development.

Please consider and remember CM positions are about communication and unity of players. Not so much directors of game development.

Fem,

Oh I can totally understand why you guys are coming to us, regardless of positive or negative, if you have something to say - I'm all ears. If there's information I can clarify or add, we'll totally do as much. Unfortunately, right now we've exhausted all we can really say at the moment. Just please consider there is a line in which CMs do not have the ability to make changes beyond but can only pass on our community and personal feedback on.

I'm here with you all, through good and bad. Just humor where my limitations lay :)

While I understand the mentality behind this request, please consider that staff do have other roles and obligations to fill as part of their employment. Another factor on this would be "well, we have to do it after work anyway so you can do", please consider last thing you may want to do after working on something all day, is to go home to look at it some more. I myself am intending to do the grind myself, and while I have bought 2 of the doubloon boosters, I intend to experience as much of it as a player would. I am a little constrained by time on a personal level and no way have the capacity to live stream it all, but there is no back end way to "cheat the system".

Fem,

Not quite what I mean, back when I worked in retail; I would work 8 hours and then happily come home and play for 4-5 hours.

However since I spend my days handling everything to do with ships, it can be hard to go home and play for long durations, since I've already kinda hit my warships quota for the day.

Does that make sense?

Personally, I love my position and being able to help players in a game I truly love. Sure, some days are harder than others, and some players... rougher? than others, but I wouldn't change what I do even on the roughest of days.

Sure I'll have a look for you now.