Aloha,
I sincerely thank you for your kind words and I will pass this on to our customer service folks, who have been doing an amazing job on these requests and not falling behind on our regular count of tickets as well! We have an amazing hard working team!
Mahalo,
-Hapa
Aloha,
At this time our customer service reps are working through the tickets as they are received. Your ticket was originally processed on the 13th, prior to the process for this specific event's refunds being put in place. Just for your knowledge your second ticket would have been placed in the que, since the procedure of refunding has just been established and announced understand it will take our support folks some time to get through all of them, but I assure you, you WILL get your refund.
Mahalo,
-Hapa
Aloha,
Totally understand! Trust me though, we WILL get to you! Besides, those dubs are safe not burning a hole in your port
Mahalo,
-Hapa
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