Ahoy @pachelbel117,
I can see your ticket is still active and being worked on.
Please refrain from discussion this matter on public Forum space as it deals with a purchase and work with the Support agent that is handling your ticket.
#anchorsaweigh
Aloha,
Aloha,
So here is the thing, the reason posts have been locked is you keep posting NEW posts about the same issue, CS is trying to explain to you what I am illustrating below. Exactly what you get is explained in the screenshot you have even provided above.
Continuously posting about this doesn't help you get your ticket resolved. Nor does it help us track the situation as having multiple threads open about the same situation is actually a forum violation.
-Hapa
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