devtrackers.gg
Aloha,
SO a couple of things here.
1st: if you submitted a ticket on PTS and it is for a technical issue, then YES the NA CS people do not handle this. Typically technical issues get straightened out on the RU side (since that is where the PT server resides) I know this is not ideal, but it is that way things are right now, this doesn't mean that our input isn't valuable and that people shouldn't participate. The more data we can gather the better off we are.
2: Rewards for PTS are NOT rewarded until AFTER the entire PTS session is over, so when session 2 is over, assuming we don't have a session 3, you will get the rewards for the entire PTS session. So, you aren't getting the rewards right now because of that. If it says "Completed" you will get the rewards.
3: "Combat Missions and Rewards" the check under the "1" means you get that reward for PTS session 1. The check under "2" means you the reward for session 2. The BIG check means you get that reward ONCE for both PTS sessions.
Mahalo,
-Hapa