about 5 years ago - Fureniku - Direct link
Worlds Adrift is built on new and upcoming server software SpatialOS - In fact, Worlds is the first game to be released with SpatialOS (and very few have followed). SpatialOS itself is still in development, and that means a beta game is being built with beta software. There is no "handbook" for problems that may arise - Improbable are giving Bossa loads of support of course, but that's all they have and so things will take longer.

Judging from the tone of your message I assume you yourself are also a games developer? If so, it might be worth checking out SpatialOS to see the benefits it can offer - but also understand why some things may take a little longer. It has a free trial :) https://improbable.io/games