Original Post — Direct link

Hi i try to install Valhalla on my laptop and this one have Directx12 but it says the GPU don't support the directx??

"Unable to initialize graphics system. GPU does not support DX12" - is the exact note and the top text of the box say "Non-DX12 Video Card"

What does it mean and how can i fix it?

about 1 year ago - Ubi-Pegasus - Direct link

Hey there @jontebarca

I'm sorry to hear you're having some problems launching your Assassin's Creed game due to a DX12 error.

Please note, that due to laptop limitations for Ubisoft games, we can only offer limited support.

To try and help you resolve this issue, I'd first recommend you make sure your GPU drivers as well as your operating system are up-to-date with the newest version installed.

I'd also suggest taking a look at the PC troubleshooting guide to see if any of the steps inside might help as well.

If the issue persists, please provide us with your laptop and GPU model, so we take a closer look.
Thanks!