Ubi-Pegasus

Hey there @LtWaterboy

Thank you for taking the time to report this, and for providing a screenshot as well.

Sorry to hear that this is affecting you, and others in this thread as well.

I'll be sure to pass this report onto the team to look into further.
If someone were able to provide us with a video which shows the challenges completed but the rewards missing, then that would also be super helpful for the investigation.

I apologize in the meantime for any inconvenience caused.

Hey @TxDieselKid, and everyone else who's contributed to the thread!

I appreciate the description of how you managed to encounter the issues with the mods.

However, to help the development team look into this further, we generally ask for screenshots or videos of this issues so that we can pass this on.

With that information, it would then help the team when they try to reproduce the issue to see why/how it's occurring.

I understand it might seem unnecessary, but if we can forward a video to add to the report, it would be extremely helpful.

Hey there @Kabal81

I appreciate your input and feedback on this, and have passed that forward.

In regard to your question on the Discord channel, here's a link: (https://discord.gg/ubisoftofficial) to our official Discord channel if you'd like to join.

If you have any more questions or concerns at all, feel free to let us know!

Hey there @TDBONE1

I appreciate you sharing your input on this discussion. I'm sorry to hear it's affecting you as well, and can understand not wanting to change from story mode.

If possible, could you provide us with another instance of this happening for you in game in the form of a video?

That way we'll have an updated version to add to the ongoing investigation, which will help to try and find the cause.
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Hey there @Eds109

Your post was moved over to the support side, so we can have a better overview.

I appreciate you taking the time to report this on the forums, and for giving us some details.

So I can pass this report forward, would you be able to please provide us with a video of the exploit at the iron horse door, which you mentioned?

Feel free to upload this to a file sharing site ...

Hey there @wet_dog_shar_69

Sorry to hear you're experiencing some graphical issues on your game.

The suggestion by ...

Hello there @Evil_Cat

Your thread was moved over to the support site, so we have a better overview to try and offer support.

If you're facing a particular issue, whether crash or bug, and would like some support, could you please share some more details about this, so we can take a look?
Thank you!

Hey everyone,

I apologize for the delayed response, thank you for sharing your input on the topic in this thread.

As indicated by @TheeEmperorUK the issue with latencies/lags in online services is known by the team, and an official statement was made in regard to this on

Hey there @Jessa246

I'm sorry to hear that the scope for your Marksman rifle isn't accessible to you.

At this time the issue is known by the team and being looked into.

Once there is an update on this, it will be announced on the Ubisoft social channels or forums.

I apologize in the meantime for any inconvenience caused.

Hi again @SerjTargaryen

Thanks for taking the time to report this issue which you've noticed with the Talent reformation.

So I can pass this information on to be look at, could you please try to capture a couple of screenshots or a video for us?

Additionally, I've already recommended some troubleshooting steps on the other thread you submitted, so I won't post it here again, if you could please ensure you've done this to check if this helps resolve anything before getting a clip for us that would be great.

Hey there @SerjTargaryen

I'm sorry to see you're having some problems with the Dread Edict exotic and Hotshot gear, thank you for taking the time to report it.

In order to take a look, would you be able to provide us with a video of this happening for you in game? Feel free to upload it to something like Google Drive or YouTube, and then share the link here on the thread.

Additionally, just so we can rule out any technical issues, could you give the steps from this article, and please let me know if they made a difference at all?
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Hey @T-H-U-D-D and you too @WrecK3rr and @HankFett

Thank you all for the input and ...

Hi there @SSGTUSMC1983

I'm sorry to hear you're having problems when trying to craft the Regulus weapon.

Thank you for describing the issue with some details as well, that really helps when looking into this.

I can see that this issue was reported previously by some other players, so the development team is aware and currently lo...

Hey there @SSGTUSMC1983

Sorry to hear you're having difficulties wearing a full set of your outfits from the apparel events.

So we can take a look at this, could you describe in a bit more detail what is happening for you?
Are you able to click on the outfit pieces themselves, are they showing up for you, or are you encountering any error messages or visual glitches?

A video of the problem would be equally helpful if you could please provide one. (You can do this by uploading the file to something like YouTube and then share the link her...

Hey there @Tyranmedic, and everyone else!

I can see your question was already answered, I just wanted to chime in and agree the rope climbing you described seems to be working as intended. (If a little goofy looking sometimes, I agree )

Feel free to let us know if you ha...

Hey there @NorthernSarcasm

Sorry to hear you're having some difficulty with your firewall objective.

Thanks for your input on this @the_Kettle I agree it's worth double-checking y...

Hey @Y-U-U-R-I

I apologize for any disappointment caused.

The team is still currently investigating this, and once there's an update we will let you know via the forums and Ubisoft social channels.

Thank you as well to anyone who's trying out the potential workaround in the meantime!

Hey there @Oatiecrumble

Thanks for the response with your input on this. As the information has been onto the development team, they'll be investigating the mentioned issues more thoroughly to hopefully discover the cause and potential resolution.

I've passed on the favourite resetting to default option you mentioned as well, as there might be some confusion with it.
I apologize in the meantime for any inconveni...

Hey there @Tyranmedic

I appreciate the time taken to report this, however we like to inquire about all possible causes, so we can rule them out in our investigation.

If this is a connectivity issue, as you suggested, I would like to ask you to please take a look at ...

Hey there @Kasheon

I apologize for the delay in our reply.

Sorry to hear that the season pass you purchased for Anno 1800 on Steam isn't appearing for you.

Thank you for providing all the information on what you have tried so far and also for the screenshots, I appreciate that.

I've had a look at the case you mentioned, and would like to ask you to please upload a full-screen screenshot of the transaction history where the purchase is visible to that case.
(If this was a gifted game, then this would need to come from the licence and ...