[2022] [RESOLVED] [DoR] Experiencing crashes / freezes during cutscenes in the "Dawn of Ragnarok" expansion | POST HERE

Hello there!

I've merged together several threads about experiencing crashes / freezes whilst specifically playing the "Dawn of Ragnarok" expansion. I apologise if any ongoing conversations have been disrupted by this merge. Creating a single thread helps us to keep all information and updates in an easy-to-find place.

Please note that if you are experiencing crashes / freezes whilst playing Assassin's Creed Valhalla outside of Svartalfheim, please can you either create a new thread or, if a PC player, share your report in our dedicated Megathread for general crashes / freezes in Assassin's Creed Valhalla.

I'm sorry to hear that a number of you are experiencing crashes / freezes whilst playing the "Dawn of Ragnarok" expansion. Looking that the reports that have been shared within this thread so far, it looks like the following could be triggers for these technical issues:

• Being in "busy" areas, such as areas full of treasure.
• Freezing whilst browsing the in-game menus.
• Freezing after collecting / equipping the Hreidmar set.
• Crashes / freezes during cutscenes.

If you have encountered these technical issues during your playthrough of Dawn of Ragnarok, we would recommend that you first try some basic troubleshooting steps for your platform. These troubleshooting steps help to tackle a number of common causes behind crashes/freezes in-game, such as checking for missing/corrupted files.

• PC
• PS4 / PS5
• Xbox One / Xbox Series X|S

If the issues continue to persist, then please can you provide us with all of the following information:

• Which platform do you play on (PC/PS/Xbox)?
• Have you been able to try all of the suggested troubleshooting steps for your platform, linked above?
• Do these crashes / freezes only happen whilst in Svartalfheim? Or have they encountered outside of this realm?
• What triggers the crashes / freezes in your game? Please be as specific as possible.
• Do you have any videos that demonstrate the crashes / freezes occuring in-game? These would be helpful for further investigation.

If you'd like to share any images or videos with us, I'd recommend uploading them to a sharing platform first, such as Google Drive or One Drive. This will allow you to post a shareable link within this thread we can take a closer look at.

@Nodzeth - Thank you for sharing such a detailed report with us! I'm sorry to hear that you're encountering freezes whilst in treasure areas, as well as whilst you're browsing the in-game menus and switching your gear.

Just to clarify, when changing your gear, do the freezes only happen when equipping items from the Hreidmar set?

Can you also let us know if you've been able to try all of the suggested PS4 troubleshooting steps linked above?

@Greenpigman2019 - I'm sorry to hear that you're encountering a freeze during a cutscene in "The Masters." Have you been able to try the suggested troubleshooting steps for your platform? If the issue continues to persist after trying these steps, please can you provide us with all of the information requested above?

@galantancient - I'm sorry to hear that you're experiencing a crash when trying to interact with Brokkr, and whilst fighting one of the in-game bosses. Have you been able to try the suggested troubleshooting steps to see if this allows you to progress further?

@GizmoMKD - I'm sorry to hear that you're having trouble completing raids due to crashes. Have you been able to try the suggested troubleshooting steps for your platform to see if this helps to alleviate the issue.

@TheDarkspine - I'm sorry to hear that you're experiencing crashes whilst equipping the Hreidmar set. Have you been able to try equipping the set outside of Svartalfheim to see if you're able to equip it without crashes? Additionally, can you let us know if you've tried the suggested troubleshooting steps for your platform.

@Khrel - Thanks for sharing your suggestion! I'm glad to hear you were able to find a workaround! That being said, if you try to equip the Hreidmar set in Svartalfheim, do you still experience crashes / freezes?

Thanks!

Thanks for letting us know that you've tried the suggested troubleshooting steps, @GizmoMKD. I'm sorry to hear that you're still experiencing a crash whilst taking part in the Tjarnar Mylna raid.

Would you be able to try altering your graphics settings? I've heard of cases where playing on "Quality Mode" instead of "Performance Mode," or by lowering the in-game graphics settings, can help to prevent crashes in "busy" locations such as raids.

Thanks!

Thanks for confirming that you've tried the suggested troubleshooting steps, @Nodzeth, and for letting me know that the freezes only started occurring after picking up the Hreidmar armour set.

You mention in your original report that you're unable to capture a video. Would this be capturing a video via the PlayStation console, or are you able to capture a video using an external device (such as a mobile device)? Having a video of the freeze occuring once the Hreidmar armour is equipped would be very helpful for further investigation.

Thanks!

I see, thanks for letting me know that, @Nodzeth.

Just to clarify, does the freeze / crash only occur in Svartalfheim? Or has it occurred outside of Svartalfheim as well? Once we've been able to establish this, I'll be able to forward your report to the dedicated teams for further investigation.

Thanks!

Thanks for providing me with all of that information, @Nodzeth!

I've now forwarded the report you've shared with us to the dedicated teams so they can take a closer look at this. If we require any additional information about your experience, we'll reach out within this thread.

In the meantime, I would recommend keeping an eye out within the News & Announcements forum for any future updates.

Thanks!

Hello there @WesJet224! Welcome to the forums

I'm sorry to hear that you're experiencing freezing when changing your armour set. If you haven't already, I'd recommend trying some basic troubleshooting steps for your platform. These troubleshooting steps help to tackle a number of common causes behind crashes/freezes in-game, such as checking for missing/corrupted files. You can find the dedicated support articles below:

• PC
• PS4 / PS5
• Xbox One / Xbox Series X|S

If the issue continues to persist after trying these steps, would you be able to provide us with some more information about this?

• Which platform do you play on (PC/PS/Xbox)?
• Have you been able to try all of the suggested troubleshooting steps for your platform, linked above?
• Do these crashes / freezes only happen whilst in Svartalfheim? Or have they encountered outside of this realm?
• Did the crashes first start after collecting the Hreidmar armour set?
• Which armour set do you currently have equipped? Which armour set seems to trigger the crash?
• Do you have any videos that demonstrate the crashes / freezes occuring in-game? These would be helpful for further investigation.

If you'd like to share any images or videos with us, I'd recommend uploading them to a sharing platform first, such as Google Drive or One Drive. This will allow you to post a shareable link within this thread we can take a closer look at.

Thanks!