Ubi-Borealis

Hello there @ThnQ!

I've taken a look into the investigation into the Ubisoft Connect overlay on ultra-wide monitors, and it looks like the team have deployed an update which should have helped to alleviate this issue. There should be some scrollbars to help access content that may have previously been unavailable to access due to the ultrawide resolution.

It sounds like you're still experiencing some issues with the overlay, and I'm sorry to hear this. To help us to look into this further, could you provide us with some new screenshots? The ones you provided earlier were created some time ago now, and having up-to-date images is helpful for investigation.

If you could also provide another recording, that would be helpful as well!

Just to clarify - which parts of the overlay are you unable to access? You mention in your o...

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Hello there @macint_! Welcome to the forums

I'm glad to hear that ogicar135's steps helped to resolve the issue you were experiencing in your own game! Thanks for taking the time to share your experience with us!

If you require support with anything else, please don't hesitate to get in touch.

Thanks! ...

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Hello there @DarkMalcontent! Welcome to the forums

I'm sorry to hear that you've had trouble with the third decryption key. Thanks for taking the time to share your report with us!

The dedicated teams have been notified about this issue, and they're looking into this further. To help with the investigation, would you be able to let us know the following:

• Have you encountered the same issue (or others) in the past while interacting with Agent Kelso?
• Were you in someone else's game when the mission was completed?
• Did you fast-travel be...

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Hello there!

Our dedicated teams are still investigating these missing exotic blueprints further. Any future updates from the investigation will be made available within the News & Announcements forum via patch notes, so please keep an eye out for these.

Thanks!

Hello there @Nierra!

I'm sorry to hear that you're having trouble purchasing premium credits. Thanks for trying those troubleshooting steps for us, and for providing us with images of the error you're receiving.

Before we forward this report for further investigation, would you be able to let us know the following:

• Have you encountered this issue before or were you able to purchase credits normally prior to this occurrence?
• When did this issue first occur?

We can then pass this along to our dedicated teams fo...

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Hello there @Gregory_Sallust!

I'm sorry to hear that you've encountered trouble when taking cover. Thanks for taking the time to share your report with us!

Does this issue happen in specific locations, or are you unable to take cover anywhere at all in-world?

If you're able to provide a video of the issue, this will be helpful for further investigation. I recommend uploading any videos to a sharing platform, such as YouTube or Google Drive, as this will allow you to post a shareable link within this thread we can take a closer look at.

Thanks!

Thanks for sharing an update with us, @justinstyles, and for letting us know that, after you closed the download pop-up window, the game didn't auto-start like it has been. I'm glad to hear this!

I've notified our dedicated teams about this auto-start issue, and I've also passed on your feedback about being able to disable this within the Ubisoft Connect launcher. If we require any additional information from...

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Hello there @Imperius_LXXVII!

I'm sorry to hear that you've encountered some issues whilst playing The Division 2. Thanks for taking the time to share these with us.

Regarding the issues you've encountered with handing in decryption keys to Agent Kelso - the dedicated teams have been notified about this issue and they're looking into this further.

Regarding the third key, would you be able to provide us with some more information about this?

• Have you encountered the same issue (or others) in the past while interacting...

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Thanks for sharing an update with us, @Krovven! I'm glad to hear that you've been able to locate the Pointman chest piece

Our dedicated teams have been notified about this chest piece being mislabeled, and they're looking into this further. Any future updates will be made available within the News & Announcements forum, so please keep an eye out for these.

Thanks! ...

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Hello there!

Our dedicated teams are still looking targeted loot not dropping in the Dark Zone. We don't yet have any updates to share from the investigation at this time. Please note that the Player Support team is unable to speculate on how long the investigation into this issue may take, or when any resolutions may be available. Any updates will be made available within patch notes published within the News & Announcements forum, so I recommend keeping an eye out for these.

Thanks!

Hello again @Lioyd2k!

Our dedicated teams are taking a closer look at this, and they'd like some additional information from you. Can you please let us know the following:

• Can you upload a photo from the barber with your appearance?
• Can you upload a photo showing all the apparel items that you are using?
• Can you specify if you encountered this issue on both male and female agents type? 

Thanks! ...

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Hello there @MishiJae!

Thanks for taking the time to share your feedback regarding the in-game benchmark information, and the inclusion of a minimum / maximum FPS rather than just the average. I'm sorry to hear that you've had some trouble with this whilst setting up your new GPU.

I've passed this feedback along to our dedicated teams for further consideration. If there are to be any changes to the current in-game benchmark tool, then this information will be shared in patch notes published within the ...

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Hello there @ziljn,

As explained by @Ubi-Milky, we ask for players to provide videos of the issue they're encountering so we can pass these along to our dedicated teams for further investigation. Videos are a helpful tool for the team as...

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Hello there @ArchitecTJ37-0 & @sasorisan1!

Thanks for reaching back out to us about the Rigger Gear Set refreshing. I'd like to assure you that our dedicated teams are still looking into this issue further. We don't yet have any updates to share from the investigation at this time. Once any new details are available, they will ...

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Hello there @vm4M9Tz4pB!

I'm sorry to hear that you've had trouble submitting player reports. Thank you for taking the time to share your experience and feedback with us. I have passed this along to our dedicated teams for further consideration.

There are a number of ways you can report players in-game, other than using the social menu. ...

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Hello there @lllllusi0n!

I'm sorry to hear that you've encountered some issues whilst playing The Division 2. Thanks for taking the time to share your reports with us.

As you've brought up three different issues here, I'll do my best to address each of these in turn. In future, would you be able to create one thread per issue? Creating an individual thread for each issue helps us to investigate the specific issue further without any additional confusion from trying to look into other issues simultaneously

Raid Progression isn't Saved
O...

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Hello there @eilegz!

I'm sorry to hear that you're encountering trouble with Faye Lau's decryption keys. As we have a couple of ongoing investigations into decryption keys, I'd just like to clarify the exact issue you're having here. Is the issue you're experiencing that you haven't been awarded a key after completing the Manhunt in a group? Or are you encountering a different issue with this decryption key?

Knowing more about the specific issue you're encountering with this key will help us to look into this further.

If you're having tro...

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Thanks for providing us with some more details about the issue you've encountered with the Season 9 Mask, @Lioyd2k!

I've passed on your report to our dedicated teams so they can take a closer look at this. If we require any additional information from you, we'll reach out within this thread. In the meantime, please keep an eye out in the ...

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Hello there @RamBRO!

I'm sorry to hear that you've experienced trouble with crashes whilst playing The Division 2. Thank you for taking the time to share your report with us, and for letting us know all the troubleshooting steps you've tried to resolve this issue. I'm glad to hear that the crashes have improved somewhat, but I understand that these are still impacting on your gaming experience.

As you haven't specified this in your post above, would you be able to let us know when these crashes first started for you? Did they start following a specific game update, or have you always had trouble with crashes in-game?

Our dedicated teams have been notified of players experiencing an increase in crashes following t...

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Hello there!

Thank you for taking the time to update this thread following the update released on June 22 2022. I'm glad to hear that the long loading times have been alleviated for you all

If you missed it, you can view the official maintenance Tweet announcing this update below:

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If you are still having trouble with longer than usual loading times on PC, please don't hesitate to get in touch so we can look into this further.

Thanks! ... Read more