Ubi-Borealis

Rest assured that the dedicated teams are taking a closer look at this, @mattjib. As per Ubisoft policy, we are unable to communicate the outcome of the investigation with anyone other than the players affected by the investigation itself.

Thank you

I'm sorry to hear that you are unhappy with the anti-cheat system in "The Division 2," @s-Skins-s. Thank you for taking the time to share your feedback with us. Please be assured that all reports made are forwarded to the dedicated teams for further review. I have also passed on the websites you have shared to these teams for a closer look.

If you would like to learn more about cheating and banning in "The Division 2," ...

Thank you for sharing your thoughts and feedback regarding the graphical issues that @Oatiecrumble has encountered, @lolol934. It's interes...

Hello there @speed84demon!

I'm sorry to hear that you've been encountering lag and freezing in-game. Thank you for taking the time to share your report with us, and for including what steps you tried to troubleshoot this issue.

If you haven't already, I would recommend trying these connectivity troubleshooting steps for your console. This will help to ensure that your connection to the servers is in optimal condition.

If...

Hello there @RaciaIAdhesive!

Thanks for sharing an update with us. I'm glad to hear that you've found a workaround to allow you to use your PS5 controller in Ubisoft Connect and "The Division 2." Thanks for sharing your own workaround as well, @N7-Lemon.

Just to let you know, the DualSense controller fo...

Hello there @XMdead!

I'm sorry to hear you're encountering trouble when synchronizing achievements in Ubisoft Connect. I wasn't able to find any reports of degradation to the Ubisoft Connect services. Just to confirm, has the issue now been resolved for you?

If you are still having trouble synchronizing your achievements, please don't hesitate to update us so we can investigate further.

Thanks!

Hello there @s-Skins-s,

I'm sorry to hear that you have encountered a Uniform-01 error. As mentioned by my colleague @Ubi-Froggard...

Hello there @icemcscream,

I'm sorry to hear you're encountering issues in-game. Just to clarify, are you having trouble downloading updates for "The Division 2," or are you encountering a different issue? If you can provide us with some more information, we'll gladly take a closer look.

Thanks!

Hello there!

@mattjib - We would be unable to guarantee that we will be able to provide daily updates regarding the investigation into this issue. Rest assured that we will do our best to communicate any updates once they are made available to us. Any updates or announcements will also be shared on our official platforms, or within the ...

Hello there @xlastovi & @Adrian-11!

I'm sorry to hear that you encountered an error when responding to a call for backup. If you have...

Thanks for the update, @FranZGMD! To my knowledge, if you'd like to access the additional content included in the Ultimate Edition of the game, you will need to purchase this copy of the game. There is not a way to purchase the additional content included in the Ultimate Edition separately.

You can learn more about what ...

Hello there @Oatiecrumble!

You can read more about Next-Gen support for "The Division 2" in this support article.

"The Division 2" is also ...

Hello there @lolol934!

Thanks for taking the time to share your report with this. I can see that the development team have been notified about this issue, and are currently investigating why linked items sometimes don't open in chat. I've passed along your videos so they can take a closer look at these as part of the ongoing investigation.

I'd recommend keeping an eye out within the ...

Thank you for sharing that full-screen image with us, @Hitom1-la! I've passed this along to the dedicated team so they can take a closer look.

If we require any additional information from you, we will reach out within this thread. In the meantime, I would recommend keeping an eye out within the ...

Thanks for providing some more information, @CWO4USN! If you're able to provide a video of this behaviour in-game, would you be able to share it with us within this thread? We can then pass this along to the dedicated teams for further investigation.

Thanks!

Hello there!

@GhostHell - Thanks for sharing your own experience with us, and for including what troubleshooting steps have helped to resolve the crashing issues you've encountered in-game. It's certainly worth giving these steps a try!

@OLD_KANUK - I'm sorry to hear that you've been experiencing crashes in-game. Just to confirm, have you been able to try ...

Thanks for sharing an update with us, @GhostHell! I'm glad to hear that reinstalling the game has helped resolve the issue with error code CHARLIE-03. I'm sorry to hear you're still experiencing random crashes.

If you haven't already, I'd recommend trying all of the steps on this basic PC troubleshooting article. These steps help to tackle a number of common causes behind crashes in-game.

If the issue continues to persist after trying these steps, please d...

Hello there @Skys01_!

Thanks for taking the time to share this report with us, and for including a link to a video. As mentioned by @ModalThread611, we have forwarded this to the dedicated teams for further investigation.

Please keep an eye out for any future announcements on our official platfo...

Thanks for the update, @KAI2142! I'm glad to hear that your agent's arms are back to normal!

If you encounter any further trouble, please don't hesitate to reach out. I hope you continue enjoy playing "The Division 2!"

I can assure you that the development team are still investigating this issue, @NightRavenXII, as well as other reports that have been made by players. As soon as we have any new details to share with you from the development team, such as news regarding fixes or updates, these will be made available within the forums or via our official platforms.

Thanks!