Ubi-Borealis

Originally Posted by Ek-BalamGRT
I've already opened a support case on October 27th. Still no response.
Case ID: 12990186

Thanks for sharing your case number with us. I can see that my colleague has reached out to you informing you that your case has been escalated for further investigation. Please note that we cannot give a definite time-frame in which our team will respond, but it will be as soon as they are able to. We appreciate your patience at this time.

SmoothSeparator and Braveheartfan - As mentioned, our team are aware of this issue affecting our players, and are investigating this further. To help us to do this, we request that you open a support case and attach your port forwarding/system files so we can take a closer look. I'm afraid we cannot provide a definite time-frame for a solution to this issue. We apologise for any inconvenience, and appreciate your understanding at this time.

Braveheartfan - Thank you for opening a case. I'm sorry to hear you're having trouble updating your ticket. I would recommend that you try our browser troubleshooting - in particular, please could you clear your cache and cookies before trying again?

Thank y... Read more

Originally Posted by MARSHALLSTRIKER
i need more testing in this. because you can do the quest only once a week for a guaranted reward i need more time.

here is what i got so far:
-When i started doing the weeklys i played every week with aramusha. this is a few months away but i did it continously because i want a specific shader for aramusha.
i allways got an aramusha reward, i NEVER got a reward for another hero until i got the shader i want. it took about 20-25 weeks.

-then i started playing kensei in arcade and i got a few effects and one shader, but not the shader i wanted. every week i got a kensei reward until the release of Y4S3 Patch in September.

-then Y4 Season 3 Patch was release in september and since that day i played ever ...

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Thanks for sending me that number. I've sent you a tweet, so could you please respond to it when you're next able to? If possible, could you please record a video demonstrating the issue, and what you see? Once you have recorded a video, please upload it to a sharing platform (such as YouTube or Google Drive) and send us an unlisted link to the video via the Twitter DM. This will help us to understand the issue you're encountering, and to investigate further.

Please note that we do not offer a live service via social media, but our agents will try to respond to you as soon as they are able to. Thank you for your ongoing patience.

Glad to hear that everything is sorted, SalturionCinema!

Hey there guys!

Ledin7, Ek-BalamGRT, jasondragon141 - If you have tried the connectivity troubleshooting steps, can you please open a support ticket so our team can investigate further. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and ... Read more

Originally Posted by xSITHxLORDx
After 1 week and no fix for this serious problem !

Is this your halloween treat for your customers Ubisoft ?

I'm sorry to hear you feel this way, xSITHxLORDx. Please rest assured that our team are aware of this issue, and are investigating further. I'm afraid we cannot give a definite time-frame for a solution to be found.

If you are encountering this issue, please try the connectivity steps ... Read more

Originally Posted by MARSHALLSTRIKER
Hi again. i got reply from support again and i want to share new informations. the support says again its random. the hero would be prefered but not guaranted drop for playing the quest for the first time a week.

So last week i played hitokiri in the weekly quest and i got a hitokiri reward. this week i was back on kensei and i got a warden reward. So this means this is the 7 or 9th week iam playing kensei and not getting a kensei reward. this is so dumb. is it maybe the character that is bugged?

this is so frustrating. i got the rewards for my aramusha and NEVER got a reward for another hero, so why is it happening here?

T... Read more

Originally Posted by SalturionCinema
Ubi-Borealis so u declared a next-driver come in 4 days? good to hear that. Thank you.

I'm afraid I cannot guarantee the exact time when the next driver will be released. I recommend keeping an eye on the Nvidia website for official updates regarding this.

Originally Posted by SmoothSeparator
Ok, i will try these steps.
Thank you for your quick response!

You're welcome! Let us know if you require any more support

You're welcome! For any news or updates, I recommend keeping an eye on our official webpages. Thanks again for taking the time to share such a detailed report. It's very helpful for our teams!

I'm glad to hear that the hotfix has worked for so many of you!

SalturionCinema - You should be able to download the hotfix directly from the Nvidia website, here. As mentioned by pidge2k, if you do not wish to install hotfix drivers, the next driver scheduled for later this month will also have this fix.

Thanks for the update, guys!

If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them. Our team are aware of this issue, and are investigating further.

If you're encountering this issue, could you please first try our connectivity troubleshooting for your platform:
- PC
- ... Read more

Hey there guys!

I'm sorry about the delayed response. If you are receiving a notification that your rewards will be granted to you later, rest assured you will still receive them.

Our team are aware of this issue and are investigating further. If you are encountering this problem, could you please first try our connectivity troubleshooting for your platform:
- PC
- ... Read more

Originally Posted by xwarek
Guys I dont get you. Why when you start a case you ignore it? https://twitter.com/UbisoftSupport/s...84429233459200

Hello there xwarek!

Please note that we do not offer a live service via social media, and it can take some time for our agents to respond to your initial DM. Rest assured they will contact you as soon as they are able to. I apologise for any delays. I'd like to take a closer look at this for you.

I would like you to login to our dedicated ... Read more

Hey there guys!

I apologise for the delayed response. If you're encountering this issue, could you please first try our connectivity troubleshooting for your platform:
- PC
- PS4
- ... Read more

Originally Posted by Dead.X.Hope
Hi,
Iˇve experince the same issues like others in this thred. But after latest update i can play this game again. So i just want to thank you. Good job. Have a nice day

Thanks for letting us know that the issue has been resolved for you! We're glad to hear you can play the game again. You're welcome

Originally Posted by MARSHALLSTRIKER
Hello again. i reported this to the support as suggested. first they wanted me to made a video from me receiving NOT the reward for the hero i was playing. in this first contact formular the support said that you should receive a reward for the hero you are playing when doing the quest for the first time. this is how i remember it. i was playing many weekly arcade quests before this patch and i NEVER got a reward for another hero. now the support says its completly random and what the first support said is wrong. sorry but i think the second support is wrong. can you please check this back and tell me if iam wrong and its just intended that you get completly random stuff for random heros from now on?

Hello MARSHALLSTRIKER,

...

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Thanks for letting us know that, Puinruimer. I'm sorry to hear that you're still experiencing crashes. I would recommend opening a support case so our team can view your system files. You can reach our support teams here:
- Open a Support case
- Start a Live chat
- Twitter and ... Read more