Original Post — Direct link

Hi, 

I have purchased the Gold Edition of the game and I start it through Epic Games. While starting the game it automatically quits the launcher, opens the game, and all of the sudden game crashes on Ubisoft Anvil (Animus logo) or Ubisoft startup screen, or splash scree , and Ubisoft Connect tells me to send a crash report. I have tried to start the game through Ubisoft Connect but the problem persists. I kindly ask you to investigate this issue, cause I haven't received any news yet, despite the fact that this edition of the game costed me an adequate amount of money. 
Thank you beforehand!

12 days ago - Ubi-SpaceCats - Direct link

@sabirobabaev Hey there, I'm sorry to hear your game keeps crashing! As a first step, could you have a look at our Basic PC Troubleshooting guide?