Original Post — Direct link

Ok this is becoming rediculous...
So far have been playing with the "reasonable" crash over now and then, but the last few days the game is almost unplayable, with continuous crashes withing minutes of loading the game...
It is the first AC title that I am considering uninstalling - or at least stop playing until maybe they release a patch to fix things. And for the record my PC is well withing the high-end playing specs (it was running AC Valhalla fine until now anyway!).

about 2 years ago - Ubi-Keo - Direct link

Hi @elmarj @willogical apologies for the late response.

I am also sorry to hear that you are both experiencing crashes in Assassin's Creed Valhalla.

We have received reports of crashing in the Dawn of Ragnarok expansion which has been reported and is being investigated, however we have not received any recent reports for crashes in the main game. Can you please try creating a new manual save after you have loaded your current save, then quit the game and load the new manual save and try playing the game and see if the issue persists.

@elmarj Could you please confirm the following:

  • If you have gone through the Xbox troubleshooting? If not please go through those steps and try again
  • When did the issue first occur?
  • Is the game installed on your consoles internal hard drive or an expansion card?
  • Do you have the latest game update installed?
  • Which maps do you experience this issue on?
  • How often do you experience the crashes?
  • What happens when the game crashes? does it freeze, crash to the dashboard, blackscreen?


@willogical Can you also confirm the following:

  • Is the game installed on your consoles internal hard drive or an expansion card?
  • Which maps do you experience this issue on?
about 2 years ago - Ubi-Keo - Direct link

Hi @JohnnyStormy @Kimwnas @Nelvaanian @se7ensynns @Simplethumb @Vlerk2020 @XBL_Laberbacke apologies for the late response.

I am sorry to hear that you have all experienced crashes whilst playing Assassin's Creed Valhalla.

If you are still experiencing this issue I would recommend to go through the PC troubleshooting if you haven't already done as the support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

If you have gone through the troubleshooting and you are still experiencing issues then could you please check the megathreads page for the megathreads that we have created related to crashes under technical issues & queries and post on the relevant thread, thanks.