Ubi-Keo

Ubi-Keo


Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @nongenuine the development team have been unable to reproduce this issue and have asked the following:

  • Where did you encounter the rogues?
  • Did the issue only occur once or do you experience this all the time?
  • After restarting the game is the issue still occurring?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@knausis you're welcome 🙂

And of course, if you do not hear anything within 2-3 weeks then please feel free to reply to this thread and we can chase it up for you again.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @TheSipmsons I can confirm that if you purchased the Season Pass from the Ubisoft Store that it would not be compatible.

You would need to purchase a Season Pass or DLC's via the same client that you purchased the base game on, therefore in your case you would need to purchase the Season Pass from the Steam Store.


Yesterday

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @tqmdave the development team have had a look at your save and confirmed that there was not enough progression on your save to access the quest 'Sister of Sorrow' and would need another save file.

Could you please go to the location of the locked door, make sure that the quest is tracked in your quest log, then create a new manual save and ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ryan-de-looze I'm sorry to hear that you are unable to progress in Verica's Tomb. Looking at the images it appears you have moved the large boulder object from the corner where it was originally. I am unable to see where that has got stuck. You should be able to climb the large boulder to obtain the key from the cage.

So we can get a better understanding of the issue, could you please provide a video.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you als...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@AlpineBrisket thanks for the information provided, I have forwarded this on to the development team.

If possible could you also create a support case please and provide your system files then reply to this thread once you have done that and I can also forward those on.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

@knausis I can only apologise.

As mentioned I have forwarded your details on to our Community team who will look into this for you.


01 Feb

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @chacachaca13 the development team have been unable to reproduce this issue. They have asked the following:

  • Do you have a stable internet connection whilst playing the game?
  • What did you do in-game prior to the issue happening?
  • What graphical preset and resolution are you playing on?
  • If you are using Nvidia as your GPU, do you have certain features enabled/disabled in Nvidia GeForce Experience or Nvidia Control Panel such as DSR Factor, Image Scaling, etc? Can you provide a screenshot regarding this? Same question applies if...
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AlpineBrisket the development team have been unable to reproduce this issue and have asked the following:

  • Does this issue occur for you in every countdown attempt?
  • Does the issue ever occur on other game modes too?
  • Have you tried resetting to default the UI settings? If so did it help?
  • On what graphics settings are you playing on?


They have also asked if you can provide your ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AlpineBrisket the development team have been unable to reproduce this issue and have asked the following:

  • Is this also happening when playing solo?
  • Did the issue only occur on challenging difficulty?
  • Is this also happening when dying before extraction? Or only after being extracted?
  • How many times was the issue encountered?
Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Poluuux11 yes if you go into the skill tab and select the 'Light-Fingered' skill there is an option to reset the skill which disables it.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @EivorRules thanks for the update.

I'm sorry to hear that the issue still persists after trying the troubleshooting that was suggested.

I can confirm that we have had other reports of those particular errors in the crash logs in another thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@Domaz_the_Gamer apologies for the late response, and thanks for the update.

We are aware that this issue can occur sometimes when the game has been purchased from the Epic Store and installed through the Epic Games launcher. It attempts to download the full game again in the Ubisoft Connect launcher.

Once the game has been activated we would recommend downloading the game in the Ubisoft Connect launcher instead of the Epic Games launcher. Therefore I would advise to uninstall the Epic Games launcher installation then install the game from the Ubisoft Co...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Katsoeli I'm sorry to hear that you have not received the swordfish and that you are also experiencing issues with some of the mysteries.

You should receive one final delivery from the fishing hut after you have completed all other deliveries which rewards you with the swordfish.

Could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

As for the issue with the two mysteries, can you confirm which myst...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Poluuux11 I'm sorry to hear that you are experiencing an issue opening the door in the 'Deoraby Spar Cavern'.

This issue may be caused by another issue related to the 'Light-Fingered' skill. The issue has been reported and is being investigated. We also have a megathread for this issue ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

@tqmdave when reporting an issue to the development team we need to provide as much information as possible to help the development team reproduce the issue. If possible a video demonstrating the issue would be appreciated.

However, I have still reported this issue to be investigated.


31 Jan

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @naidim I'm sorry to hear that you have experienced this issue.

If possible I would recommend loading a previous save before you started the quest and try again, however if this is not possible could you please provide a video to demonstrate the issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Can you also ensure that your latest save is uploaded to the cloud. If you are unsure how to do this there is a support article that you can check ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Snakeeater49910 I'm sorry to hear that you are experiencing an issue with the quest 'Sweetening the Pot'.

I can confirm that this issue is related to the skill 'Light-Fingered'. The issue has been reported and is being investigated. We also have a megathread for this issue here.

If possible can you try loading a previous save before you started the quest, then go into the skill tab an...

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