Ubi-Keo

Hi @dlngs the development team were unable to reproduce this issue but have asked the following:

• Can you send a screenshot of an internet speed test?
• Was there any changes or events between the offline progress and the online one? Such as Windows reinstallation, outage, internet speed issues, or any related event that might cause package loss?
• Does you use any add-ons that can influence the internet speed?
• What is your NAT type and are the necessary ports open?

Hi @TomWalks28 the development team was unable to reproduce this issue and have asked the following:

• What set you had equipped when the issue occurred?
• In what game mode did it occur?
• Can you provide a video of the issue?

Hi @TomWalks28 the development team have been unable to reproduce this issue and have asked the following:

• What activity was your party doing?
• When did the Skill Icons disappear? (Eg: When you joined the party, when you initiated the mission, during normal gameplay, etc.)
• Can you provide us with a video of the issue?

Hi @TomWalks28 the development team were unable to reproduce this issue and have asked the following:

• If you have encountered the issue again since reporting it?
• If you only encountered it in Tidal Basin or in another location to? If so which location?

Hi @CoOp_Gordon @DamatorFR @Hastur-01 ...

@besthacker500 could you please attach your system files to your support case.

@papertoast thanks for the information provided.

As mentioned previously I have created a support case for you. Could you please check your email and follow the instructions as we require your system files to investigate further.

@Sikl0s I can see that you have replied to your support case and attached your ...

@choward435 there was a Ubisoft Connect maintenance yesterday which may have affected this. Please check again and if the challenge is still not complete try doing another River Raid today.

Hi @DubStteppeR I'm sorry to hear that the issue persists.

Can you confirm if you receive any Ubisoft Service errors prior to this issue occurring? If so can you confirm what the error code is?

Could you also confirm if the photos are still not loading on the photomode website?

@AlePlay could you also confirm...

Hi @DerellLicht I'm sorry to hear that your game has been crashing after the Ubisoft Connect update earlier today.

I have seen other players have reported issues launching their games since the update and as a workaround they mentioned disabling the Ubisoft Connect overlay. I would suggest trying this if it isn't already disabled.

Could you also take a look at the ...

Hi @mokox13 I'm sorry to hear that you have experienced an issue purchasing Helix credits for Assassin's Creed Valhalla.

Can you please try again and confirm if the issue persists.

Hi @ulky92i I'm sorry to hear that you are experiencing flickering during cutscenes.

Could you take a look at the PC troubleshooting article and run through all ...

Hi @papertoast ...

Hi @leuke_mensen apologies for the late response.

I am also sorry to hear that you are not receiving mastery points.

I understand you are experiencing this issue on two accounts. Could you please provide a video that demonstrates this issue on both accounts.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Please ...

Hi @ItachisAugen apologies for the late response.

I can confirm that this particular issue where players were unable to interact with the corpse to start the fight with the Daughters of Lerion was resolved with update 1.5.2. If you are experiencing this issue then please ensure you have the latest update installed.

Please note that title update 1.7.0, released on February 21, is the final update to address bug fixe...

Hi @ItachisAugen apologies for the late response.

I am also sorry to hear that you are experiencing an issue with one of the Daughters of Lerion.

After thorough investigation the development team were unable to reproduce this issue. Title Update 1.7.0, released on February 21, is the final update to address bug fixes in Assassin's Creed Valhalla. As a result, any new issues reported will not be addressed by the dev...

Hi @BulletLukey apologies for the late response.

You're welcome

Hi @MDap1987 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the Ubisoft Connect core challenge 'Regium Francium'. I can confirm that there was an issue with this challenge in the past, however the issue was resolved.

Can you please confirm if the challenge is still showing 88/100? If so could you provide a screenshot of your Francia map to show that you have synchronised...

Hi @choward435 apologies for the late response.

Thanks for the update, I'm pleased to hear that the issue is now resolved.

Hi @V1G1LANT3 apologies for the late response.

I am also sorry to hear that you are experiencing an issue with the All-Father's armour perk.

Could you provide a video that demonstrates this issue. In the video can you show that you have all armour pieces equipped and that the perk is not working as intended.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy...