Ubi-Keo

Ubi-Keo


27 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @jaycesaw I'm sorry to hear that you are also experiencing issues achieving Diamond on Maelstrom.

If possible could you please provide a video that demonstrates this issue.

I would recommend uploading your video to a video sharing platform such as YouTube, you can then copy the URL link into this thread. 

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @goose-andduck thanks again for your feedback.

The team is always interested in hearing from our community. We are working on future updates on Rainbow 6: Extraction and use some of our players' feedback to help improve the game in coming updates.


25 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @karuboniru thanks for the translation.

I'm afraid we can only assist QingXuanzi further if they can translate their post into English themselves as all further responses would also need to be in English.

Comment
    Ubi-Keo on Forums - Thread - Direct

@f1-_ thanks for the screenshots and video, I have forwarded these on to the development team.


24 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @ftw0m4tr0n I'm sorry to hear that you have experienced issues with toxic players in Rainbow Six Extraction.

Thank you for your suggestion regarding a blacklist button.

Please check the support article for reporting toxic players her...

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Comment
    Ubi-Keo on Forums - Thread - Direct

@F1-_ the development team have explained that they have been unable to reproduce this issue on the latest game build.

Can you confirm if you are experiencing this issue on the latest update?

They have also asked if you could provide a video of the issue with an on screen keyboard.

Comment
    Ubi-Keo on Forums - Thread - Direct

@f1-_ thanks for the update and the screenshot you provided, I will forward this on to the development team.

With regards to the administrator rights I was suggesting that you run Ubisoft Connect with administrator rights to see if it helps to prevent your custom binded keys from resetting.


23 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @f1-_ I'm sorry to hear that your custom key bindings have reset after the update and that your PgUp or PgDn keys do not work in-game after selecting them in custom key binding.

First of all please ensure that you are running Ubisoft Connect with ...

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Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @humanpala I'm sorry to hear that the game is closing down whilst playing.

Could you take a look at the PC troubleshooting article and run through all the steps listed then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 


16 May

Comment
    Ubi-Keo on Forums - Thread - Direct

@AfterpulseX can you confirm if you have gone through the PC troubleshooting in the link provided?

If so I will create a support case for you, you can then attach your files to the support case and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @khonshubr I'm sorry to hear that your rank still hasn't updated.

Could you please check again to see if it has updated yet as there may have been a delay.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @Hunion @xxkrowwxx9496 I'm sorry to hear that you have experienced issues connecting to the Rainbow Six Extraction servers.

There was a ...

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Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @hokkaidooo I'm sorry to hear that you have experienced issues connecting to the Rainbow Six Extraction servers.

There was a ...

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Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @tatayaya345 I'm afraid that we can only assist you in English on this forum. If possible, could you please translate your post for me?

Alternatively, you could create a support ticket and our Customer Support team will assist you further.

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @afterpulsex I'm sorry to hear that you are experiencing issues launching Rainbow Six Extraction due to the error that you prompted with.

This issue was reported when the game was first released but has since been fixed with a previous update. Could you please ensure you have the latest update installed.

Could you also try the following:

...

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13 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @jegsclan I'm sorry to hear that you are experiencing issues launching the game after installing the latest update.

You mentioned that you are receiving an error code, could you please provide a screenshot of the error code.


12 May

Comment
    Ubi-Keo on Forums - Thread - Direct

Hi @marioelperro I have looked into this issue and it appears that the development team have been unable to reproduce the issue so far, but they are still investigating. We also haven't received many reports for this particular issue.

If possible could you please provide a video that displays your current XP before starting the Maelstrom Protocol, then another video, demonstrating the end of the Maelstrom Protocol, and displaying that the XP, is still the same as what it was before starting. I can then forward this on to the development team.


10 May

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @thenorfolkian I'm sorry to hear that the weekly items in Reda's shop have not changed after the weekly reset.

I have reported this to the development team to investigate.

As soon as we have an update we will update this thread.