I purchased the astral blade, my units disappeared and the blade was claimed, but when I returned to the game the sword was not in my inventory, so I returned to the club to see if it's claimed, but it wasn't claimed, yet my units were gone so I can't re purchase it. any solutions?
Hi @vatolCZ I'm sorry to hear that you have not received your Ubisoft Connect reward and that your units have been deducted.
I'm afraid that this is something we are unable to assist with via the forum, however I can see that you have already created a support case.
Our Customer Support specialists will reply to your case as soon as it is possible.
As we are unable to assist further via the forum I will now lock this thread.
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