Original Post — Direct link

I'm getting terrible audio cutout and screeching sounds in Ravensthorpe since 1.6.2
Reda's shop is empty
Unable to purchase Helix points to purchase bundles

Error codes for everything except Audio issues and Reda's shop

And other feedback - Please consider NG+ in a basic format, it doesn't need additional gear. Just let us reset story progress and keep our gear and resources.

Xbox Series X

EDIT: 03:01 AM 02/12/2022 I bought Helix credits via the Premium Starter Pack, was charged but didn't recieve the items or Helix credits

EDIT 2: I did get the items i just had to relaunch the game for them to show

almost 2 years ago - Ubi-Mark. - Direct link

Hello @Godly-Crazed,

Thanks for reaching out and I'm sorry to hear about your experience.

Regarding the sound issues you mentioned, can I kindly ask you to provide us with a short video of this occurring, so we can have a look? As mentioning Reda's store, can you please confirm if you're receiving any connection errors, by any chance?

As for Helix credits, I'm glad that this issue has been resolved.

Moving forward, for NG+, I cannot promise changes will be made, all feedback is incredibly helpful as we continue working hard to improve the overall quality of our games. I'll pass your feedback on to the team.

If you have any additional questions, please let us know.

almost 2 years ago - Ubi-TheBerry - Direct link

Thanks for reaching out @BuffyLadySlayer, sorry to see you're also having issues with Reda's shop.

As requested - could you please provide any screenshot / video examples of this?

Much appreciated!