Ubi-TheBerry

Ubi-TheBerry


26 Jun

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @marixon77 ,

For transparency, we are Ubisoft Support and are not part of the teams who investigate these reports directly, therefore we can only advise players on the information that is available to us.

We appreciate this is frustrating but we can only share what we know, which at this time, is that this is still being investigated by the team.

We are unable to provide a time frame, but should we hear anything more form the team as this investigation continues, we'll let you all know here.

Thank you for your understanding.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @bullh4ngar , sorry we didn't respond here sooner!

@DarkOrrin333 - I'm just checking in to see how you're getting on and if this answered your query or if you're still having issues?


Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @trustierclaw ,

Thank you for reaching out!

Are you referring to the server region?

If so, this is determined by the server you have the best connection to and isn't your 'account region'.

If you have any issues with your connection though, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this report @xxshadowcommand , it's been passed onto the game team so they can hopefully fix this.

If there's anything else we can help with, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay in getting back to you @xxshadowcommand , thanks for reporting this to us!

I've passed this onto the team.

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bigkrieg33 ,

Sorry for the delay, do you recall when you last used / had access to the Holster?

And are you able to provide any screenshot examples of it being in / out of your inventory?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @loink1312 ,

Sorry for the delayed response.

I'm sorry to hear you're having issues with the game.

Could you please share more details as to the exact issues you're facing so we can see how we can help?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @crash-todesktop , I've passed this onto the team too, appreciate it!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @tim0n0 ,

Thank you for getting in touch, sorry for the delay!

Regarding your PC crashing when in-game, could you please make sure you give all the steps in our troubleshooting guide a try?

And as for the Delta-01 errors, if you find the crashing subsides and the connectivity issues continue, then please also give ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @mysticdarkracer ,

If you have a save from the base game / DC and then go to New York, you'll be able to return to DC at any time and complete any remaining missions.

It's only if you start a new save, straight into the Warlords of New York DLC will you not be able to return to DC.

I hope this clears things up and if you have any further questions, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @xyopic ,

Sorry for the delay, thank you for getting in touch!

As this isn't something that's been reported to us so far, could you please share any videos / screenshot examples of this so we can take a closer look?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @mephistoatlas ,

Thank you for getting in touch, sorry for the delayed response!

Could you please provide any screenshot examples of this (including your level, current specialization points and current progression) so we can take a closer look into this and pass it onto the game team for investigation?

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Sorry for any confusion caused - we cannot assist you with these queries via the forums as we need to forward your account information to the game team.

So we can help you recover your character, could you please open a case via our Support Site, Facebook or ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @v3ry0ldsur1kat ,

Sorry for the delay in responding to you!

If you're still having issues, then could you please open a case via our Support Site and attach your ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @sam-samfisher

Thank you for getting in touch, sorry for the delay!

Could you please be more clear in what's happening please?

Are you not getting as many drops as expected or supposedly receiving the backpack in-game but find it isn't in your inventory?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @davwat2864 ,

Thank you for getting in touch, sorry for the delay!

The feature rollback was meant to recalculate the Expertise level based on how many Proficiency ranks you have unlocked. Upgraded gear and weapons remain proficient no matter the changed Expertise level you may see.

Please note that the compensation was based on number of item upgrades lost, not the Expertise levels directly.

Basically, all upgrades beyond the newly calculated Expertise level were lost. And that is what was compensated.

The team has checked the issue and we can assure you that our system has calculated all amounts correctly.

We apologize again for the inconvenience.
 
Let us know if you have any further quest...

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bazsiii1119 ,

Thanks for getting in touch and reporting this, sorry for the delay!

We have no facilities to be able to adjust any player's account progression, or levels so there's nothing we can change to their account I'm afraid.

As for your feedback on the Donate All Junk feature, we'll note this to the team to take a look into.

If there's anything more we can help with, please let us know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @peonza ,

Welcome to the Discussions!

As this is our English forums, could you please translate your post so we can see how we can help?

Otherwise, you're more than welcome to post to our Spanish forums or open a ticket via our ...

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Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @tomwalks28 ,

This has been passed onto the game team previously, however I'm afraid a fix wasn't possible to implement given that the hive depends on a delicate rotational balance when deployed.

As a complete remodel of the hive would be required, no current fix is planned.

Our apologies for any inconvenience caused by this and if there's anything more we can help with, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @legionairie ,

Sorry for the delay in getting back to you, if you're still having this issue, could you please give the steps in this guide a try to ensure any integrated graphics are disabled.

Please also ensure your GPU drivers are up to date: (https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk).

Pl...

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