Ubi-TheBerry

Hey there guys,

Thanks for reaching out to us with this!

And thanks for sharing what fixed it for you @Pavel-71 - has the issue ever come back since or did unplugging / replugging your mouse and keyboard once do the trick?

...

Hey there @Tezaur,

Thanks for reaching out.

Your rank is calculated at the end of each tournament match and any changes is dependant on your performance.

It may be that your performance is that of a solid Gold level, thus the changes aren't as apparent as they may have been when you were climbing previously.

There's no guarantee of gaining / losing a rank after each / every few matches.

More ...

Hey there @storm11300,

Bundles such as this won't always show under 'Owned DLC' in the client, you'd be best of checking in-game.

If you launch the game itself are you able to access the Battle Bundle content?

Hey there @SumDude420

Please could you keep track of this throughout Season 7?

And capture screenshots before + after the season end?

Unless you have any from Season 6 > 7 of course.

Just so we have some examples to pass on to the team of the trophy not unlocked as we haven't had any other reports of this so far.

Thank you!

Hey there guys,

We don't have any information available at the moment regarding any further next-gen performance / FPS upgrades, but we're more than happy to pass this on as feedback!

If there's anything further we can answer or assist with at all, please do let us know!

Hey guys,

Apologies this wasn't responded to sooner - however the block function does not prevent you from being matched in a game with a player at all and is more to prevent communication from them.

It'll likely stop you being matched on the same team, but not necessarily against them.

As noted by @szaniblackbone - such a feature would result in significantly longer queue times.

If there's any...

Thanks for the additional reports guys.

Do you find this happens each time you sprint?

Could you share a video of this behaviour too so we can share it with the team?

Much appreciated!

Thanks for your additional reports guys, this is still being looked into by the team so we don't have any updates just yet, but when we hear more we'll share it here.

Thank you and apologies for any inconvenience this is causing in the meantime!

Hey there @laurifex,

Thanks for reaching out to us with this!

Is the difficulty settings grayed out or unresponsive?

Are you able to share any screenshots or videos of the issue so we can take a closer look?

Thank you!

Hey there @Tenebrous22,

I'm afraid we don't have anything new to share in regards to this at the moment but I've checked in with the team for any more info.

Should we hear any updates we'll let you know.

Thank you for your continued patience!

Hey there @joaomos_PT,

Thanks for reaching out!

May we please know more about the missions / events you have this issue with?

Is the same events every time you attempt them?

Or is it seemingly random?

Are you able to capture and share any video examples of this too so we can take a look?

Much appreciated!

Hey there @Mr-T-Magnum,

Thanks for this.

As we haven't had any other reports of this, we'll need to take a closer look at your account and inventory history, which we're unable to discuss via the public forums.

Please could you reach out to us directly via our ...

Hey @nzgtx590

I've had to remove the Case IDs from your original post + title.

In future, please refrain from sharing your Case ID publicly for security and privacy purposes.

We also cannot speed up the process of a case via the forums.

As for the current wait times, we're unable to provide an estimate I'm afraid but please be patient and the team will get back to you with an update as soon as they can.

Thank you for your understanding!

Hey @LauraBratWolf,

Thanks for reaching out with this one too!

As noted, this issue has already been raised to the team and is under investigation.

We don't have any further updates as of yet to share, but I've forwarded your example on too.

When we hear anything new, we'll update the forums.

Thanks guys and apologies for any inconvenience this issue is causing while the team look into...

Hey there @ghostm4n144,

Thanks for reaching out.

Please may we know what audio output device(s) you encounter this with (speakers / headsets)?

Have you tested this on more than one device?

And have you checked your connections as well as given ...

Hey there @JoRed35

Thanks for reaching out with this!

This issue is known to and being looked into by the team, but they've requested some further information.

• You note that this happens with all backpacks, may we please know which others?
• Does this issue occur in one specific place such as The Summit or anywhere in-game?
• Could you please also capture and share a video of the issue, particularly your other impacted backpacks?

Much appreciated!

Hey guys,

Thanks for reaching out to us and reporting this!

This issue is known to the team and is currently being looked into with hopes of resolving this in a future patch.

When we have more details in regards to when this patch is planned to o live, we'll let you know.

Thank you!

Hey there @Battle-Phil

Apologies for the delay, @the_Kettle is spot on here (thank you!)

If you have any further issues or questions at all, please do let us know!

Hey there @elomir71,

Thank you for reaching out to us with this!

This doesn't appear to be something that's been raised to us yet.

Does the issue continue when verifying the game files?

And does it happen when in a group and solo?

If you could also share a video of the issue for us to pass to then team it'd be appreciated, thank you!