Ubi-TheBerry

Ubi-TheBerry


22 Oct

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for reaching out and reporting this @sasorisan1 !

Your videos appear to have been marked as Adult Content at request, if possible could you please remove this?

As looking at the videos this isn't necessary and would also make them easier for the team to view if necessary.

As for the issues themselves, could you please also confirm;

  • When this first began?
  • Do these issues happen every time?
  • Have you attempted any ...
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    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay in getting back to you @xlastovi !

Thank you for your response and more information, I've passed this and your report onto the team for further investigation.

When we have more information available from this to share, we'll keep you updated via this thread.

Likewise if there's any changes or anything more we can help with, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

Thank you for noting this is still occurring!

The investigation is still ongoing, but if you're able to share clips of your encounters of this so we can pass them on it'd be appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @cerb_demon ,

Thank you for reaching out to us with this!

This hasn't yet been reported so we'd like to know more.

Could you please capture a clip of this so we can take a closer look?

I'd also recommend verifying the game's files to see if this helps.

Let us know how you get on!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry to see you're having this issue @sandgurung !

We haven't had any other reports of this particular issue.

Could you please give the steps in this PS4 guide a try and let us know if there's any changes?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @fluffy_man_6969 ,

I'm sorry to hear you're having issues creating a new character!

Could you please give the steps in this PS4 troubleshooting guide a try and let us know if this issue persists?

As well as confirm if you're using a digital or physical copy of the ga...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @bramble ,

Sorry to see you've been impacted by this!

@dagrommit is right, this issue is known and is being looked into by the team.

We do...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @XAD3X ,

Thank you for reaching out!

As these are the English discussions, could you please translate your post so we can see how we can help?

Or if you'd rather Spanish support we have Spanish discussions available here and you're always welcome to create a ticket on our ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry to hear you're still unable to connect @hoho_gaming !

For us to look into this further, could you please contact us directly via our Support Site?

You're also welcome to send us a DM on ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @xrande ,

Sorry for our delay in getting back to you!

Your base game and DLC do need to be owned via the same platform.

If you own The Division 2 via Ubisoft Connect, you'd need to purchase DLC via Ubisoft Connect.

DLC purchased through Epic (or Steam in the case of some other titles) will not be compatible with a Ubisoft Connect base game.

If there's anything more we can answer, please let us know!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @relentless987 ,

Sorry for the delay in getting back to you!

You should be able to view any failed Bounties in the Bounties tab to re-select and re-try them.

Are you still unable to see them in your list to try again?

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @khaelon ,

Sorry for our delay in getting back to you!

Following these suggestions, are you still having issues?

As I'd also recommend the additional steps in our PC troubleshooting guide as well as ...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @rcviper047 ,

Sorry for the delay in getting back to you!

Thank you for sharing the workaround that worked for you!

Please keep us updated should you run into any more issues or of course have any other queries!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @tubes78_nl ,

I'm very sorry for our delayed response.

Glad to see a reinstall did the trick!

If there's ever anything more we can help with or should these drops occur again, please let us know!

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @brewz ,

Sorry for our delay in getting back to you!

Following V4MPiR1 and Virtual-Chris' suggestions are you still having issues?

Thank you!

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    Ubi-TheBerry on Support Forums - Thread - Direct

Sorry for the delay @blutank24 !

Glad to see that clip did the trick and you were able to find it!

If there's anything more we can help with at all, please don't hesitate to let us know!


17 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Interesting, thanks for sharing this @lie-nus !

Hopefully it helps!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @imf4te ,

Thank you for reaching out to us with this feedback on the current balancing.

These changes are made between seasons to try and keep the game equal for all without some always having an advantage due to ill-balanced Operator abilities or weapons.

As you can see in the latest Designer Notes , statistics such as the Operators with the Highest Ban / Win / Loss rates are what influence who may receive the nerf / buff that season.

We do understand that when broug...

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for those @octavyus , I notice they were in your original post too, sorry for missing that!

Do you know what your laptop's screen specs (native resolution, refresh rate) as well as what you're outputing?

If you're unsure, it may be best if we can see your DxDiag and MSinfo files....

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    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for confirming @erkek2000 !

If you're able to grab a clip let us know, otherwise we've passed your report onto the team.

Much appreciated!