Ubi-TheBerry

Ubi-TheBerry


01 Feb

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there guys,

Thanks for reaching out.

We are experiencing significantly higher than normal contact volumes across our Support Channels at the moment.

Due to this, there is unfortunately a delay to responses and we're unable to get back to player as soon as we'd otherwise like to.

During this time, we kindly ask that you remain patient as we work in responding to everyone's queries.

Please understand that we are unable to speed up this process via the forums.

We appreciate your understanding and patience during this time and will be in touch as soon as possible.

Thank you!


26 Jan

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @florent-fa12-12,

Welcome to the Ubisoft Discussions.

As these are our English speaking forums, please could you translate your post so we can see how we can help?

Otherwise, you're more then welcome to reach out to us via our ...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @emeraldheartly,

Thanks for reaching out to us with this.

Does this happen on any map after switching sides?

Have you ensured your drivers: (https://www.nvidia.co.uk/Download/index.aspx?lang=en-uk) are up to date too?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @kraazyyyyy

Thanks for reaching out.

Please could you explain the issue further?

Did you receive a warning that you'd be abandoning the match without ever connecting?

Did you receive any errors at all?

Has this happened before / since?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @bb_Eazy,

As per our previous response cross-play is not currently supported between PC and console.

You would both need to be on PC or console to play together.

More details can be read here.

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for reaching out too @PyroManiac5-0 !

As below, this has been passed on, no news yet but we appreciate players reaching out!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @ItzDomble2,

I'm sorry to see you've had issues being disconnected in-game.

While we're unable to lift any temporary bans, we'd be happy to assist you with these disconnections if you find they're happening often.

Please could you ensure you've given the steps in this guide a try if you haven't done so already and let us know how you get on?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Semi-Senioritis,

Thanks for reaching out, apologies for the delay and to hear you're experiencing performance issues.

How are you getting on with this?

Have you attempted any troubleshooting steps since this began, including verifying the game files too?

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @crocsTM,

Thanks for reaching out, sorry to see you're having issues.

Please could you try disabling / enabling cross-play and let us know if this helps at all?

Please ensure you're running the most up to date version of Ubisoft Connect too.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @AliceInDayDream

Sorry to see you're having issues.

If this happens often have you given any of the suggested steps here a try?

In regards to our support site, we are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @agenttrouble,

Thanks for reaching out.

As this issue requires us to look into your Ubisoft account(s), this unfortunately isn't something we can assist with via the public forums.

We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @Blu-FS,

We're unable to expedite the speed of our response to you here.

We're working on getting back to a lot of player's cases and queries so please be patient and we'll get back to you as soon as we can.

Your feedback regarding the EU-Central server has also been passed on, thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys,

Thanks for reaching out.

We have an investigation currently ongoing regarding players not receiving the Season 4 Battle Pass when owning the Year 7 Pass.

A fix is planned for a future patch, but the date of this has not yet been confirmed.

When more details are available, we'll share them here.

Thank you for your patience and apologies for the inconvenience caused!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @FAVOR_LT

Thank you for reaching out to us with these concerns.

I have had to remove the video link from your post as per our no 'Naming and Shaming' policy, noted in our Foru...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @ziyadboss,

Thank you for reaching out however I have had to remove some details from your post.

Please be aware that the Ubisoft Discussions are a public forum and posts can be viewed by anymore.

With this in mind, please take care to never share any personal details in any posts, such as your email address.

In regards to your case, we are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case ...

Read more
Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Navtz,

Thank you for reaching out, I'm sorry you're having issues accessing the game.

As this requires us to look into your account, we wouldn't be able to assist via the public forums.

We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello @Simecrafter09,

Thanks for reaching out.

We are a lot busier than usual across all of our support channels, at this time while we work on getting back to everyone, we kindly ask that you remain patient at this time and we'll respond to your case as soon as we can.

Thank you for your understanding!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @omassi_ ,

Thanks for reaching out, sorry to hear you're missing content in-game.

To allow us to look into this further, please could you update your previous case if you haven't done so already?

We'll be more than happy to take another look into this there.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @CatRekt,

Thanks for reaching out, apologies for the delay.

This issue is known to and is currently being investigated by the game team.

We don't have any updates to share at this stage I'm afraid but please watch the forums for more news when it becomes available.

Apologies for any inconvenience caused and if there's anything more we can answer, please let us know.

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey there @Tiquidu,

Welcome to the Ubisoft Discussions.

As these are our English forums, please could you translate your post so we can see how we can help?

Otherwise, you're more than welcome to open a case in your preferred language via our ...

Read more