Ubi-TheBerry

Hey there guys,

Thank you for keeping the thread updated with the steps you've been trying, sorry to hear you've been having issues starting via DirectX12!

Gradyowens12 - could you please confirm the specs of your PC? As well as give these further steps a try and let us know if they help at all?

Thank you!

Hey there guys,

Sorry for any confusion caused by incorrect conversions or pricing, this has been passed on and is under investigation with the team with hopes to resolve it soon

In the meantime, please check the final price or check the game on store.ubi.com if you're unsure

Thank you for your understanding and sorry for any inconvenience caused!

Hey guys!

Thank you for keeping this thread updated!

The team are aware of and have been looking into this further

Just to clarify the current situation - the Lamppost has been being added to your games, but is now unavailable?

Originally Posted by Boliwod
I'll answer this myself. From what I read, there was an AMA recently with Ubisoft where they mentioned this was a nvidia issue which they are working to resolve on their end. Hopefully a new Driver or hotfiix driver will surface soon.

Hey Boliwod,

Thank you for reaching out!

We are indeed investigating issues of players encountering poor performance following the 457.51 driver update, particularly 20 and 30 series.

Have you yet tried rolli... Read more

Originally Posted by St0hlinger
am I the only one who has tried the free trail since February 25th, 2021?

the joke is who i want to accept the offer at epic games ubisoft asks me for a cd key!

i have now fought for 3 days with the support because of this scam offer.

but in the end i couldn't play the game until now.

Am I the only one with the problem?

Hey St0hlinger,

Welcome to the Forums, I'm sorry to hear you had issues launching the game via Epic!

In future, you shouldn't need a key to launch a title via Epic, including Free Weekend events as this is automatically bound to your account.

If you encounter... Read more

Hey there guys,

Sorry to see you're having issues running the game

Thank you for posting what has worked for you!

JONOODONO - could you please provide your PC specs? So we can check for any similarities to AWPERATOR-

AWPERATOR- - have you yet been able to give any of the above steps a try to resolve this?

Originally Posted by Humblef0x
Thanks

Update: All game files have been successfully validated.

Hey Humblef0x,

Thank you for reporting this and for the image!

Just to confirm following the verification of the files; are you still encountering this in-game?

Originally Posted by AORUS2017
In Major Discoveries when I click on change deposit ore when it finished I need to collect it, when I click on it nothing happens and none of the ores deposits on any islands can be changed! Before the last patch it worked very well after latest patch don't work

Hey AORUS2017,

Thanks for reaching out!

This isn't something that appears to yet have been reported, is this still happening?

If so, could you please try ... Read more

Originally Posted by MaxPower-.96.
So u say that in my country i cant buy the biggst pack but my friends from the same country can. And some of them have the game on steam and some have the game on ubisoft
and they can all buy the biggst pack. I feel disappoited. I quit this game if the service is going to stay this bad. Ive been waiting for 2 weeks still what to buy the biggst pack while Kali elite skin is 20% off. Help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

Hey there,

Thank you for getting back to us

If you're playing through Ubisoft Connect itself, you should also be able to purchase credits via the ... Read more

Originally Posted by Agent_Orange320
Never mind, Im dumb. Figured it out. Dont remember having to go through extra hoops though to get the wall. It use to be just in the Industrial aesthetics menu

Hey Agent_Orange320,

Welcome to the Forums, thank you for updating your thread!

I'm glad to see you've since been able to get it sorted and locate the wall you were after!

If there's anything else we can help with, please let us know!

Hey there guys!

I'm sorry to hear you're having issues with the Coast!

This is something the team are looking into, however to help with this, we'd appreciated it if you could contact us directly via our Support Site (or you can also reach us on Facebook and ... Read more

Originally Posted by sandybunker66
Since I downloaded the The DLC for the Anno 1800 Season 2 Pass the in game dialog cannot be heard on any Ubi Games that I have like Far Cry, or Anno 2070.

Hey sandybunker66,

Welcome to the Forums!

I'm sorry to hear you're missing audio!

As chris02918has rightly suggested - have you checked your sound settings to ensure you're using stereo rather than surround?

May we also what audio device you're using (speakers, headset)?

Thank you!

Originally Posted by Wootpwned
Still not working, and can't lodge a case and upload my save file via the link you supplied because Live Chat is the only option available during COVID, Submitting a Case with file upload is not an option because of this.

Hey Wootpwned,

Thank you for getting in touch!

If you're unable to open a case on the Support Site, you can also reach us on Fa... Read more

Hey there guys,

Thank you for sharing what steps have helped resolve this issue for you!

For those of you still encountering crashing issues, can you please make sure you've given our troubleshooting steps a try

If you're still having issues, please open a case on our Support Site and send over your system files.

... Read more

Hey guys!

I'm afraid we don't have any further updates or news to share at this time, however it is still being looked into by the team

We will of course update thread as and when we hear more, sorry for any inconvenience!

If there's anything else we can help with in the meantime, please let us know

Hey guys,

Just to keep you updated, this has been passed onto and is being investigated by the game team, however we do kindly ask that those who haven't done so already, please attempt the troubleshooting above to see if this resolves your issue and to then let us know if there are any changes

In the meantime, we'll keep you in the loop as and when we hear more information from the ongoing investigation

Thank you for your understanding and sorry for any inconvenience

Originally Posted by p6****a
Do we have to start a new game after the new Season 3 pls? Because I can´t load my old game saved before Season 3. Thank you

Hey p6****a,

Thank you for getting in touch!

I'm sorry to hear you're having issues with your saves!

They should be accessible regardless of the Season played.

Could you please provide more information on what you encounter when attempting to load your game?

Is your save completely missing or are you able to select it but get an error?

And have you been able to give any ... Read more

Originally Posted by Fret__Fret
The float point number displayed in the Speicherstadt is a little bit long. Happens when equiped any loading speed item as shown in the image:

Hey Fret__Fret,

Thank you for reaching out and reporting this!

Thank you very much for the image!

I've passed this onto the team for them to look into and amend, we'll update the Forums as and when we hear more on this!

If you notice anything similar or if there's anything else we can help with, please let us know!

Originally Posted by WilliamWalnut
I have played the free weekend last time on the same computer and it worked perfectly. This free weekend as of recent it has consistently crashed at around the 10-20min mark. These crashes happen no matter what I am doing in the game, afk, settings, singleplayer, multiplayer, no event in game triggers it. I have uninstalled and reinstalled anno and ubisoft connect multiple times, played offline and not, minimum graphics and maximum, directx11 and 12, none of which change whether or not it crashes. When it crashes it sometimes gives the fail to synchronise achievements error but this is inconsistent and the game crashes regardless of being online or offline, having cloud save on or off. I have run the game as admin and not, same result. I have che...

Read more

Originally Posted by Pepsispaw
For some reason I can't build a Fish oil plant, it says constriction area blocked, I have tried in many places and even other inland's. I have exit the game and started the game again.

Hey Pepsispaw,

Thank you for reaching out about this, I'm sorry to hear you're having issues!

As suggested, have you yet tried verifying your games files to see if this is still occurring?