Original Post — Direct link

Help my dialogue in cutscenes has no sound at all longer. been like this for three weeks now and can´t hear eivor or anyone talk but can see their lips moving and that. please fix this...

over 2 years ago - Ubi-Keo - Direct link

Hi @stwans I'm sorry to hear that you are no longer hearing dialogue during cutscenes.

Can you please confirm the following:

  • When did the issue start on update 1.5.2 or update 1.5.3?
  • Does this issue only occur in cutscenes?
  • What are you using for your audio output? (TV, Headphones, Speakers, Sound Bar, Surround Sound System)
  • What is the audio output setting on your console? (Check in audio settings within your consoles settings)


Could you also go into the sound options in-game to check your settings and that all of the volume bars are turned up. I would also recommend enabling 'dialogue boost' to see if that helps in anyway.

over 2 years ago - Ubi-Keo - Direct link

@sTwans thanks for the information provided.

Could you also confirm the following:

  • What are you using for your audio output? (TV, Headphones, Speakers, Sound Bar, Surround Sound System)
  • What is the audio output setting on your console? (Check in audio settings within your consoles settings)
over 2 years ago - Ubi-Keo - Direct link

@sTwans thanks for your reply.

I would need to know what the audio output setting is on your console as this may affect the audio output in-game.

Could you please check this and confirm what the audio output setting is (Stereo uncompressed, 5.1 uncompressed, 7.1 uncompressed and Bitstream out)

over 2 years ago - Ubi-Keo - Direct link

@sTwans you're welcome and thanks for the update, I'm pleased to hear the issue is resolved.