over 2 years ago - Ubi-Keo - Direct link

Hi @hunterr12 I'm sorry to hear that you are also experiencing FPS drops whilst playing the game in online mode.

Could you take a look at the PC and connectivity troubleshooting articles and run through all of the steps listed then try again and confirm if this helps to resolve the issue.

over 2 years ago - Ubi-Keo - Direct link

Hi @Crazybone992 I'm sorry to hear that none of the troubleshooting has helped to resolve the issue with FPS drops.

Could you also take a look at the PC troubleshooting article and run through all the steps listed if you haven't already done so then try again. The support article contains some of the most common fixes for crashes, freezing, FPS drops and more.

Please confirm if this resolves the issue. 

over 2 years ago - Ubi-Keo - Direct link

@Crazybone992 I'm sorry to hear that the troubleshooting has not resolved the issue. 

I have created a support case for you so that our Customer Support team can investigate this further. You will receive an email explaining how to access your support case and what additional information we require from you.

over 2 years ago - Ubi-Keo - Direct link

@Crazybone992 thanks for the update, I'm pleased to hear that issue appears to be resolved.

If you have any further issues please update your support case and our Customer Support team will assist you further.