Original Post — Direct link

So I finally inserted my PS4 Valhalla disk labelled "Free PS5 Upgrade" in my PS5 system and there's no option to install PS5 version.

I looked all over internet and no solutions applies to me (yeah, i read ALL suggestions even on this forum, three dots in PS5 UI, and go to store page, it still asks me to buy full game)

I have European disk and account. (tried with USA account, with Turkish one, no success)

Where should I press, or what should I do to finally be able to play the next-gen version of the game? Please, assist.

Pls halp ༼ つ ◕_◕ ༽つ

about 2 years ago - Ubi-Keo - Direct link

Hi @omfgnuts apologies for the late response.

I am also sorry to hear that you are experiencing issues upgrading to the free PS5 version of Assassin's Creed Valhalla.

I have created a support case for you and our Customer Support team will assist you further.

You will receive an email with more information. 

As you will receive further assistance via your support case I will now lock this thread.