[2021] ACS not starting and can't contact Ubi about it

Original Post — Direct link

First, what I want to contact Ubi about. When I attempt to open the game via Steam or Ubisoft Connect, I will get a window saying the game is launching. Before the splash screen, however, the program appears to crash. When I attempt to use the .exe file directly, I get an error code saying that .dll files are missing. I have tried everything listed in your troubleshooting section, from verifying cache and files to a fresh install. Nothing has worked.

Secondly, when I attempt to contact Ubisoft about it, I am left unable to open a ticket, stuck in a loop of There was an error processing your request. Please try again later. Any help in either matter is appreciated.

Thank you.

almost 3 years ago - UbiStorm - Direct link

Hey there @solsmodeus ! I'm sorry to hear that you keep getting that error when attempting to open your ticket on our Support Site! I do recommend giving some basic browser troubleshooting a try to see if they help to resolve this issue! If that doesn't seem to help, however, you can always contact us via our Facebook and Twitter support channels as well! We'll be glad to help you there as well.

almost 3 years ago - UbiStorm - Direct link

Hey there @solsmodeus ! I'm sorry to hear that you keep getting that error when attempting to open your ticket on our Support Site! I do recommend giving some basic browser troubleshooting a try to see if they help to resolve this issue! If that doesn't seem to help, however, you can always contact us via our Facebook and Twitter support channels as well! We'll be glad to help you there as well.

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