Original Post — Direct link

Hi , i have been doing all the side quests and just got back around to doing "uninvited guests" the screen went black there was noone to attack to i continued doing side quests. I played for a couple of hours then it took me back to ravensthorpe and now i keep falling through the floor and dying. No matter what save game i go into the same thing happens. There are no updates needed and i would rather not restart the game as im well into 40 hours game time. Any help? Im on xbox one

about 3 years ago - Ubi-Mark. - Direct link

Hello @Nickymc2395,

Sorry to hear about your experience.

Can you please perform all of the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

If you're still experiencing this after performing all of the steps from above, can you make sure that your save is stored in the cloud and provide us with a short video of this occurring?

Many thanks and if you have any other questions, please let us know.

about 3 years ago - Ubi-Mark. - Direct link

Hello @Nickymc2395,

Sorry to hear about your experience.

Can you please perform all of the troubleshooting steps listed in this article? Additionally, can you please reinstall your game? This will help you to eliminate any potentially corrupted files that can lead to this issue.

If you're still experiencing this after performing all of the steps from above, can you make sure that your save is stored in the cloud and provide us with a short video of this occurring?

Many thanks and if you have any other questions, please let us know.