Ubi-Thorlof

Ubi-Thorlof


21 Jan

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Hey there, we released the full "Imperial Pack" last year for Anno 1800's first anniversary for free, so you should own it also.

If you start a new game, can't you choose the Imperial Pack during set-up?


14 Jan

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Captain's Log: The crew is getting restless and demands more rum. I guess it's time to steer towards the next harbour soon to stock up. Let's all hope they can continue without their daily ration for a little while longer.


13 Jan

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There are no plans to implement community mods into the game.

They are their own projects and we're happy to see what kind of ideas the modding community comes up with. Just keep in mind that mods are not officially supported and might cause issues or lead to bugs.

There might be a teaser or two in the game, but not all Easter Eggs are necessarily teasers :P

12 Jan

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While I understand you're upset, we will not tolerate abusive behaviour towards other community members here in the forums. Please mind your language.


Regarding your initial question: We generally recommend buying game and any digital content on the same platform.

If you are having issues with a purchase or activation, please get in touch with with the support of the place you bought it from and/or the Ubisoft Support to investigate the problem.
We won't be able to assist you with account or store related issues here on the forums.

Cheers,
Ubi-Thorlof

10 Jan

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Heya, this is a currently known issue related to the switch to Ubisoft Connect and is planned to be resolved with the next Game Update.

22 Dec

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We might have another early xmas gift later today, who knows?


15 Dec

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    Ubi-Thorlof on Support Forums - Thread - Direct
Originally Posted by Altoria_canarin
Hi,
greetings from germany, we have also a forum discussing the missing club rewards and we also don't get any statement from ubisoft. Like you we are waiting for a fix since october and it's really getting on my nerves.
This is not true, since we replied several times both in the English and the German forums - as well as to questions on Reddit and the social channels.

We do not yet have an update on this issue, but will let you know as soon as we have news.


@Pine_RS: Which DLC that you paid for are you missing? The Rewards this thread is about is specifically about content that was unlockable via the Ubisoft Clu... Read more
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    Ubi-Thorlof on Support Forums - Thread - Direct
Unfortunately, we currently do not have an ETA for the fix, that's why we have not communicated a date yet.

@Pine_RS: No worries. The issue with "unlocked but locked" to our knowledge only affects the "rewards" in Ubisoft Connect, which were supposed to be unlocked for everyone with the switch from Uplay to Ubisoft Connect. These items:

If you have purchased any DLC and are unable to access those, please get in touch with our support so they can investigate further (https://support.ubisoft.com/) ... Read more

10 Dec

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    Ubi-Thorlof on Support Forums - Thread - Direct
Hey there, going by your description and the thread you linked this is all happening on old savegames?
To my knowledge, the issue should be fixed since GU 4 in July last year and I haven't seen any recent reports about it. Unfortunately, it's not always possible to apply fixes to existing savegames.
Apologies if this is causing you frustration.

Feel free to send me your affected savegame so our devs can have another look and check if there's another way to retroactively fix the problem.

If you started a savegame after this date and encounter this issue, let us know and please also provide a savegame for investigation.

09 Dec

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    Ubi-Thorlof on Support Forums - Thread - Direct
Originally Posted by aka_Celador
I have that problem since release
The issue discussed in this thread appeared with the switch from Uplay to Ubisoft Connect at the end of October this year.
If you're having issues with the rewards since the release in April 2019, I'd ask you to open a separate thread for that since that would be unrelated.


The issue here is still under investigation by the Ubisoft Connect team who we're working with on this matter.
As soon as we have news, we will of course let you know.

Apologies for the inconvenience.
Comment

Originally posted by cjnewson88

Nope mine don’t, they stopped coming back in May last year, in a rare bug that has been known about since beta but still hasn’t been fixed. When ever I remind them they say it’s still under investigation, meanwhile we have now had 2 full seasons of content with a 3rd on the way, and BB show no sign of giving a shit about fixing it.

Hey there, going by your description you're still playing an old savegame? To my knowledge, the issue should be fixed since GU 4 in July last year. Unfortunately, not all fixes can be applied to existing savegames.

If you started a savegame after this date and encounter this issue, let us know.

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The issue is still under investigation by the Ubisoft Connect team who we're working with on this matter.
As soon as we have news, we will of course let you know.

Apologies for the inconveniences.
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Hey, haven't heard of such an issue before and also didn't encounter it myself.
If you're using mods, please disable them as PoPPYTAT suggested.
Please also verify the game files, just to be sure.

If the issue persists, feel free to send me the affected savegame and ideally record a small video clip showing the problem

08 Dec

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    Ubi-Thorlof on Support Forums - Thread - Direct
Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.
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Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.

03 Dec

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    Ubi-Thorlof on Support Forums - Thread - Direct
Hey chronis2010, could you please try verifying your game files directly in Uplay and check if that solves the issue?
The check will detect any corrupted or missing files and redownload them.

If the issue persists, let us know

24 Nov

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As stated before, as soon as we have an update, we will let you know

This issue affects multiple games after the switch to Connect and the responsible team is currently investing it.
You can also stay updated via our support page:
https://support.ubisoft.com/en-GB/Ne...o-our-services

19 Nov

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Hey Anno Community,

Yesterday, we answered the question that had been on many of your minds recently: What does the future hold for Anno 1800? And since pictures can say so much more than mere words, we answered with our Season 3 Teaser, which you can watch once more right here:



We are very happy to confirm that Anno 1800 will be back for a third Season of content in 2021! While we don�t want to give too much away, there a few things we can share:

  • Season 3 will once again consist of three new DLCs, all of which have been inspired by community feedback and wishes
  • Season 3�s DLCs thematically represent something of a homecoming after your globetrotting adventures in the Arctic and Enbesa, and won�t be adding a new session to the game
  • Each DLC release will once again be accompanied by a Free Game Update that will further improve the game for all our industrial pioneers



... Read more

17 Nov

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Originally posted by violent-agreement

Maybe you can send your savegame to ubi, so they can have a look into it. Maybe /u/Com_Raven can assist with this.

I'm not Com_Raven, but I'd also be interested in that savegame :P First time I heard about such a situation.

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    Ubi-Thorlof on Support Forums - Thread - Direct
Hey mberry12,

thank you for reporting this issue.
Could you please forward us your savegame for investigation?
You can find it in Documents\Anno 1800\accounts\ACCOUNT ID\PLAYER NAME

You'd then need to upload it on a platform of your choice and send me the download link, either by posting it here on the forums or - if you prefer - via direct message.

Thank you



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