devtrackers.gg → Anno 1800

[2021] It's like I've been robbed of my game.


Original Post — Direct link
Hello community.
Have any of you, tried to change email address, and then lost your game?
I have changed my email, and have lost my game and my add ons. I can still see which badges I bought via coins. But the game itself is gone. I can not get in touch with Ubi-soft. I'm very angry at Ubi-soft. It's like I've been robbed of my game.
Has anyone tried something similar?
about 4 years ago - Ubi-Thorlof - Direct link
From here I can't tell you what exactly happened, but the account you're using here on the forums never had any games on it.
So, there has to be a 2nd account.

Like chris02918 suggested, please get in contact with our Support (https://support.ubisoft.com/), they will be able to help you find the other account.
You can also get in touch with the Ubisoft Support via Facebook or Twitter if you prefer.
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