Original Post — Direct link

So in the past couple of days, since about the time Vibrant Cities released, the Multiplayer option has grayed out in my game and says "Matchmaking: Not Available, NAT: Unknown."

I tried verifying the game files but that hasn't helped, and I haven't changed anything on my network so I'm not sure what's happened.

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over 2 years ago - /u/Ubi-Thorlof - Direct link

Right now we are not aware of any issues with the multiplayer functionality in general - that was fixed on Wednesday.

However, could you please have a look and confirm if your status in Ubisoft Connect is set to "online" or "invisible"?

over 2 years ago - /u/Ubi-Thorlof - Direct link

Originally posted by WilhelmWulf

I was appearing offline, I set it back to online and that fixed it. I did not realize that that would break Anno's Multiplayer. Huh.

Yeah, it shouldn't break it, of course. Seems to be an issue introduced with Tuesday's update.

Sorry for any inconveniences caused, but I'm glad to hear changing the online status is a valid workaround for now.