Original Post — Direct link

Hi,

Just recently updated the game and now it's showing a blank screen with a cursor and nothing else.
Did the following and still shows blank screen.

  • verified the game files
  • installed directx / vc redist from support folder
  • uninstalled / reinstalled the game



was working fine last year.

PC Specs:
10980XE
256GB Ram
3080Ti - latest drivers
2TB Nvme
4k 144hz Gsync
Windows 10 - latest build with latest updates

almost 3 years ago - Ubi-Karl - Direct link

Hey @BaBe_BaBe, thanks for getting through to us and sorry to hear about the blackscreen issue you ran into there.

Just as @AW7777777 stated earlier, I can confirm that we have received similar reports and by the looks of it, one thing that appears to be somewhat in common is the processor you as well as other players who ran into this are having, therefore as it stands, I can confirm that this has been already brought up to our development team's attention.

Taken into account that you've already done some troubleshooting steps yet to no avail, the number of potential causes for this is rather vast, therefore in order to ensure that all the basic steps are covered, can I ask you to go through steps outlined in the following article (only the ones you did not complete already) and see if problem persists.

Keep us updated!