Ubi-Karl

Ubi-Karl


14 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Misiek_1991, thanks for reaching out and bringing this to our attention.

After taking a closer look, I wasn't able to identify any similar reports to yours, therefore so that we could look into the matter further, may I ask you for the following:

  1. Does this issue occur each and every time the airship comes back?
  2. Do you possibly have video or screenshot showing exactly what it looks like?
  3. Would you be able to share your save file with us? This will be extremely useful for reproduction purposes. For more information on how you can l...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for reaching out and sorry to hear about the issue you've been dealing with.

As it stands, I can confirm that we have received similar reports from players, who since the latest patch, have been having difficulties with setting up trade routes with conquered islands, and it is under further investigation.

Apologies about the inconvenience this may cause and appreciate you for bearing with us for the time being.

If you do happen to run into any other problems in-game, let us know and we will gladly take a look.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Thanks for your response @todbot1338 and I can confirm that information you've provided has been now forwarded to our development team for further review.

Apologies about the inconvenience this may cause and if you do run into any other difficulties in the meantime, do not hesitate and get in touch!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @raymondthelen , thanks for reaching out and welcome to forums! 🙂
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Great stuff @alterKauz28, I have managed to download it and can confirm that all the information provided has now been forwarded to our development team for further review 🙂 .

Thank you for all of your communication and if you do happen to run into any other difficulties, let us know and we will gladly take a look!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Great stuff @Expat55 and I can now confirm that this has been forwarded to our development team for further review.

We do very much appreciate your communication and should we have any difficulties with reproducing this or if there will be any additional questions, we will update the thread accordingly.

In the meantime, if you run into any other difficulties, let us know and we will be happy to take a look! 🙂...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for reaching out and bringing this up.

I can confirm that information provided has been forwarded to our development team who will review it further.

Should you notice or run into any other issues or difficulties, do not hesitate and reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

No worries at all, take your time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @evmorg90, thanks for getting in touch, welcome to forums and sorry to hear about this.

I appreciate you for providing us with your save file in advance - this will be useful to have going forward.

in terms of the issue itself, could you advise us what is(are) the particular quest(s) that you're having difficulties with?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for getting in touch and bringing this to our attention.

After having a closer look, I wasn't able to identify anything similar being reported before, therefore for reproduction purposes, would either of you @Expat55 or ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

No worries at all there and will keep you informed :).

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Asterix201252, thanks for getting in touch and sharing your insight on the matter - I can see you've done some in-depth research to it, so do mind that it did not go unnoticed and we very much appreciate you effort.

I have forwarded the information you've provided to our development team and as soon as we have more information on whether it's working as intended or if there will be any additional information we may require for reproduction purposes, we will let you know.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @BigJim35, thanks for getting in touch and bringing both issues to our attention.

As it stands, I can confirm that we have seen similar reports to yours for both pirate's diplomacy and attempts to trade Edvard.

Do you think you would have a save file available, where both of the issues are present? This will be greatly beneficial for us for reproduction purposes. For more details on how to locate it, visit the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Kalnon06, thanks for reaching out!

I have just came across this thread and can see that you have been already provided with some assistance by @Asterix201252 ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ghost722nd, thanks for reaching out and bringing this to our attention.

I can confirm that details you've provided have now been forwarded to our development team, who will take a closer look at it.

Should we have any further queries regarding this, we will let you know accordingly.

Our apologies about the inconvenience this may cause and if you have any further questions or run into any other difficulties, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @ansgo88, thanks for getting in touch and sorry to hear about the issue you ran into there.

It appears that this particular matter has been brought to our team's attention already and is under further review.

For the time being however, the only workaround would be to either start a new save, or just simply continue with the save you have available, which is one hour older. I do appreciate that this may not be an ideal scenario and our apologies about the inconvenience this may cause.

Should you happen to have any further queries or if you run into a...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thank you very much for sharing your feedback regarding this - much appreciated.

I do understand that being able to still plant it and then have your trees disappearing is not an ideal scenario and accordingly, I will ensure that all of this is forwarded to our team accordingly.

Apologies about any inconvenience this may cause and if you run into any other issues, let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for getting in touch and sorry to hear about the issues you've been dealing with.

First and foremost, in relation to trading with Edvard - this does appear to be mentioned by some of our players, therefore information has been forwarded accordingly, however for reproduction purposes, if you do happen to have a save file where this particular issue is present - could you share it with us? For more information on how you can locate it on your PC, click here.

As far as the mobs not appearing in Bright Sands - would you possibly have a screenshot showing this? Also, same as for the Edvard issue, if you have save file for this, it would be greatly beneficial for us wh...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey everyone, thank you for your input regarding both of the issues as well as screenshots sent by @SirHarryPierce - great effort all around.

In relation to not being able to trade some of the campaign characters - I can confirm that information provided has now been forwarded to our development team for further review.

As far as diplomacy with pirates go - if any of you have save file where this particular problem is present (same goes for the initial character trading issue), could you possibly share it with us? This will be greatly beneficial for reprod...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @LeonMichiels!

Much appreciated and I can confirm that this has been forwarded to our development team accordingly.

Should you have any queries or if you run into any other difficulties, let us know and we will be happy to take a look!