Ubi-Karl

Ubi-Karl


06 Jan

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @HeliosPNG, thanks for reaching out!

You should be able to find permanent/silver (50% increase) boosters for either XP or Silver and these should be still present for you in-game to be purchased through Helix Store > Boosters section.

Hope this helps and if you have any further queries, let us know!

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Beangamer2022, thanks for getting in touch with us, welcome to forums and sorry to hear about the difficulty you ran into with connecting to Ubisoft Connect through Valhalla.

After having a closer look, I can confirm that we have received similar instances in the past and this appears to be already resolved, however if you do continue to experience this, I would suggest you to try linking your Xbox and Ubisoft accounts through another platform, such as:

  1. Ubisoft Connect mobile app
  2. Account Management website
  3. Ubisoft Co...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @nighrider5000, thanks for reaching out and welcome to forums! 🙂
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for reaching out to us and apologies about the delayed response from our team.

After doing some digging around, I can see that similar instances have been brought up in the past, where other small chests were not visible on the map, however using Odin Sight, players were able to reveal them.

This has been forwarded to our development team since, however we have been informed that this is working as intended, and only medium or bigger chests are intended to be visible on the map.

Should you have any further queries or run into any other difficulties, drop us a message at any time!

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    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, thanks for getting through to us and sorry to hear about the issue you're having with Yule amour duplicates.

After having a closer look, I can see that specifically regarding the cloak, issue has been brought up in the past, however it has been addressed with one of the recent updates, therefore if you are not using any 3rd party software and problem persists, we would need to forward this over to our development team accordingly, so that investigation could be re-opened. However, in order for us to do so, I would like to ask either of you to provide us with your save file where issue is present. For this to be achieved, all you need to do is just simply upload it to your cloud by following steps outlined ...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @math0219, thanks for reaching out and welcome to forums!

As it stands, the spear that is used by Jarl Hemmington isn't something you'd be able to obtain within the game, however the closest weapon to it would probably be Odin's spear 🙂 .

I do hope this answers your query and if you have any further questions or run into any other difficulties, let us know!


30 Dec

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    Ubi-Karl on Support Forums - Thread - Direct

Hey guys and apologies about the delayed response from our team.

@GrumpyFartbag - appreciate you for bringing this up and sorry to hear it happened. If you do continue to experience this, for troubleshooting purposes, give the following steps a go and see if it helps. Keep us updated!

...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @unproven_, thanks for reaching out and sorry to hear about the issue you ran into.

As it stands, I can confirm that we have received a number of players contacting regarding this specific matter and it is already under further review by our development team.

As soon as we will have any further information to share, details will be posted here, in our official forums, so keep an eye and apologies about any inconvenience this may cause for the time being.

Should you have any further queries, do not hesitate and reach out at any time!

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Thasimo_____, thanks for getting through to us, welcome to forums and sorry to hear about this, as I fully appreciate how frustrating it can be to deal with.

So that we could review the matter further, may I double-check the following with you:

  1. Are you using Vulkan or DX API?
  2. Do you happen to receive any error message at all?
  3. I take it that this is the only game mode you're having issues with and if you play anything else, it's all working fine?


In the meantime, for troubleshooting purposes, if you haven't alre...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Yodawho_, thanks for your detailed and insightful response on the matter - I know exactly what you're referring to.

So as it stands, as far as the issue itself goes, regarding completing situations and then seeing 0 XP and 0 renown gained, is something that has been already brought up to our development team, as we have received some player reports, and therefore is under further review.

After checking the records under your account (including the times mentioned), I can see that renown has been indeed gained and with the help of booster, you are receiving s...

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    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your swift response and I can now understand what you're referring to.

Before we're able to look into it further, may I kindly double-check the following:

  1. Did you notice whether this affects any particular operators or are you able to see the range of the device that is set at the time regardless of which operator we're talking about?
  2. Did you notice if it's something that you're only able to see when you choose any particular operator?
  3. I do understand that the image itself is from a month ago, however since when did you encounter the issue for the first time? Was it around a month too or has it been there for longer than that?


Let us know and we will take it from there!

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    Ubi-Karl on Support Forums - Thread - Direct

Appreciate your swift response @DreamBro and I now know exactly what you're referring to, therefore accordingly, have now forwarded it over to our development team for further review.

Thank you for bringing this up to us and if you do run into any other issues or difficulties, do not hesitate and reach out at any time! 🙂

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TankiRBabo, thanks for reaching out and sorry to hear you've been suspended in-game.

Usually, if you do get a temporary suspension, it will be for one of the reasons stated in the following article. Can I ask whether any of these apply to you or was it completely random? I al...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @iammaddy619, thanks for reaching out!

If you have PSN account you that was initially linked to your Ubisoft account and now that you have a new PSN, you wish to link it to your existing Ubisoft account - it is something we will gladly look into, however as this will involve discussing account related details (including passing the account verification checks), we would like to ask you to get through to us via one of the following channels, based on your own personal preference:

  1. ...
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    Ubi-Karl on Support Forums - Thread - Direct

Hey @DreamBro , thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via our website and submit a support ticket, where a member of our team ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey there, thanks for reaching out!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can either reach out to us via our website and submit a support ticket, where a member of our team will get back to you accordingly! 🙂...

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Katje-Katrien, appreciate your detailed as well as insightful response, and apologies about the delay from our team in getting back to you.

Is there any possibility you could also provide us with a screenshot showing this as described?

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Axiom119, thanks for your input and sorry to hear you're having issue too.

As soon as we will have any further information to share with you all, we will try to keep you updated here, in our official forums.

Until then, apologies about the inconvenience and if you do have any further queries or run into any other issues, do not hesitate and drop us a message at any time!

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @SirHarryPierce, thanks for dropping by and apologies about the delayed response from our team.

Just to check, are you referring to the description of the issue itself within the thread that Ubi-Orion shared link of?

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    Ubi-Karl on Support Forums - Thread - Direct

Hey @Asterix201252, appreciate your input there on the matter and do hope that if there will be anyone else experiencing similar matter, they will be able to utilise the information provided within the thread 🙂 .

Hope you have a very Happy New Year and if you run into any further difficulties or have any queries, feel free to drop us a message at any time! 🙂...

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