Ubi-Karl

Ubi-Karl


01 Mar

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey FireFox2m, thanks for your response there!

As suggested by Tona., this is an issue that has been brought up to our team and in order to aid is in further investigation, can I also ask you to advise us the following:

1. Are you using firewall or VPN?
2. What is your internet speed? You can check it through here
3. What is your Internet provider?

Let us know and we will ensure this gets forwarded accordingly!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys,

As this issue has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by BroBlop
Hello,

I lost 250 in one game of MatchMaking, I dropped from Challenger I to Beginer... Is there any reason for so many points lost in juste one game ??
Hey BroBlop, thanks for getting in touch and welcome to forums!

This is certainly unusual and something that has not been brought up before, therefore would I be able to double-check the following:

1. Was there just a single game where this happened or did you experience the issue on multiple instances?
2. Do you recall the time (exact, if possible) this match took place?
3. Do you happen to have any screenshots or video footage supporting your claim?
... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BrzuchLewego!

Thanks for getting in touch with us and sending all this video footage over.

I can see that you clearly have been experiencing the issue on multiple occasions, therefore before we forward this over to our development team, can I just ask you to clarify the following:

1. Does this issue occur every single time you go onto online race?
2. If issue only occurs occasionally, have you possibly picked up anything in particular that may be causing this or may give us direction when in attempt to reproduce the issue on our side? The thread you were referring to in your initial post seem to have fairly little information on this therefore I was hoping that you will be able to advise on this.

Let us know and once we have a little more information, we will be able to take it from there.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by justgry
I have uninstalled the game and remove save data.
And I tried reinstalling, but the error still showed up...
Hey justgry, thanks for your response there and apologies about the delay in getting back to you.

We appreciate you providing us with the update and we will continue the on-going investigation on this.

As soon as we will have any further information, details will be posted here, in our official forums, so keep an eye and apologies about the inconvenience in the meantime.

Orig...
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by maxona0305
I have same problem, and I don’t know how to do. I from Japan, and I have some people who have same problem. Sorry my English is not good, but I just wanna tell Ubi, they have a problem.
Hey maxona0305, thanks for getting in touch and apologies about the delayed response.

I can see that you've created a separate ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by All_Starz99
Hello, I’m having a similar issue I cannot buy the alpha pack at all, I’ve earned the renown to buy them but every time I go to purchase them it gives me and red message saying failed to purchase packs, I haven’t got a clue how to fix it as I’ve uninstalled the game and fixed the game files still got the same issue I’ve seen that other people like me have the same issue can I please have your help or one of your colleagues to try and get this fixed. Thank you
Hey All_Starz99, thanks for getting in touch and apologies about the delayed response.

In order to resolve the issue you're having, depending on the platform you play on, try completin... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Imtixtt, thanks for getting in touch and welcome to forums!

If you did not receive notifications in Twitch regarding your drops that you're missing, I am afraid that regrettably we will not be able to assist you further. To add, we're also unable to see any viewing time on 21st on February.

My apologies if this is not the outcome you've anticipated and should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ,

Thanks for getting in touch and welcome to forums!

In order to resolve this, I would suggest you to try resetting your in-game settings to default and then changing it to any other key other than 'F' or 'V', to see if issue persists.

To do so, you can simply delete/backup your GameSettings.ini file that is by default located in \Documents\My Games\Rainbow Six - Siege/, then launch your game and set it up again.

Keep us updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by BrzuchLewego
no, it only happens once.
Hey BrzuchLewego, thanks for letting us know!

If you do encounter the same issue ever again, let us know and we will look into the matter further.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Thormeister_, thanks for getting in touch and apologies about the delayed response.

As far as Ubisoft+ catalogue goes, Trackmania is obviously included and you should receive Club Access rather than Starter Access.

I've had a look at your account however was unable to identify any subscription active, therefore can I just double-check whether it's in relation to this or some other account?

Let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Skyline.tm, thanks for the update there and I'm glad to hear you managed to get it sorted .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!

28 Feb

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

Thanks for reaching out and I am sorry to hear about the issue you've been affected by.

As this has been already reported to our development team, in order to aid us in further investigation, I would like to ask you to provide us with the following information:

1. Internet connectivity (do they have a firewall, VPN?)
2. Internet speed
3. Internet provider
4. Do you have a PB when joining the servers? What about Winter Campaign?

Apologies about the inconvenience this is currently causing and we appreciate you for bearing with us in the meantime.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by nyzor28
It happenes on all maps. I will record video, and send a link
Thanks for your response there nyzor28 and keep us updated!

The fact that this only happens 2/3 times means that there are some particular steps or causes that may got to do with the issue occurring, so if you do notice anything in particular that may be helpful when reproducing the issue, let us know and we will ensure this gets forwarded accordingly.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Hayati-Tani
The Admin changed the Server-Controller. Now the Evo-Controller is in use on this Server, since there is EVO in use i got no more Crashes, it was the UASECO Controller, that caused the Crashes.
Hey Hayati-Tani, thanks for the update there and I'm glad to hear that .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, feel free to reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ChokemasterGen.!

Thank you for getting in touch with us and sincere apologies about the delayed response from our team.

As it stands, I can confirm that the issue you've brought up to us has now been forwarded to our development team for further review.

We do very much appreciate your communication regarding the matter and if there will be any further information we'll need, we will keep you updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey natanxp1, thanks for getting in touch and apologies about the delayed response.

I can see that Achereto has helped you with this one and highlighted the rank reset that we've had a couple days ago.

Should you happen to have any further queries in the future, feel free to reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey puppeteerint, thanks for getting in touch and welcome to forums!

To find in-game settings -
• Go to the main menu.
• Move your mouse to the top-right of the screen to make the toolbar visible.
• Select the cog icon.

Hope this helps and should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Taccnien, thanks for getting in touch and I am sorry to hear about the issue you ran into.

Would you be able to advise whether this is the first instance this has happened or have you experienced similar issue on multiple cases? Also, to add, did this only affect Track of The Day server or did you experience the crash in other servers too?

In the meantime, if you haven't already, I would recommend you to try completing steps outlined in the following article, starting of by verifying your game files first.

Keep us updated and should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Manning07, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you ran into.

As it stands, I can confirm that this particular problem has been already brought up to our development team and is currently under further investigation.

We do apologise about the inconvenience this may cause and thank you for bearing with us in the meantime.

As soon as we will have any further updates, details will be posted in our official forums, so keep an eye!



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