Ubi-Karl

Ubi-Karl


26 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for getting back to us and I'm glad to hear you've managed to resolve it.

Please do note that I sincerely appreciate your input here and we will continue to keep a close eye on any further reports.

Hope you enjoy your game-time and should there be any queries in the future, drop us a message at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey BUCKM41N1!

Thanks for getting in touch and apologies about the delayed response from our team.

I can see that you've put extensive effort into putting your post together therefore bear in mind that it did not go unnoticed and we very much appreciate it.

The FPS issue that players have raised since Y6S1 Patch has been raised to our team and has been resolved with Patch Y6S1.2.

I understand that your issue is still on-going however, therefore first, if you haven't already, go through steps outlined in the following [urlhttps://support.ubisoft.com/en-GB/Article/000061047]article[/url], starting of by verifying your game files first, and see whether that makes any difference. If not, we will need to have a closer look at this, so in order for us to do so, I have already created a support ticket under your account and would like to ask you to do the following:

1. Visit our ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Ghandris13
Dear,

Thanks your answer!
1st round I try to check softwer solutions before i start change a hardwer.
Now we use TL-WR840N ver1.0 router (Wireless N Router)
I think I will change it if softwer setup wont solve issue.

I will send feedback to you about results.

Thanks
Thanks for your response there Ghandris13 and keep us updated!

25 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by JohnKomisch
I had a similar problem as some of you guys. The last nvidia driver update or the crimson heist update caused my game to only deliver about 90 FPS with my 3060ti. Investigating a little, I found the solution for my case. Geforce Experience or the game update applied some new settings to my game, and the render scaling was set to 100. 100 means the game renders in the highest possible resolution (4 or 8k I think) although I only play on a 1080p monitor. Dropping the value down to 25, my game now renders in native 1080p and my FPS are up again! If you haven't checked this in your game settings it is worth taking a look at it.
Hey John, thanks very much ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

Thanks for keeping us in the loop.

As it stands, with the release of Y6S1.2, FPS issue appears to be resolved, however if you do continue to experience this, first, I'd like to double-check that you've already went through steps outlined in the following article.

If you have, we would need to have a closer look at your system files (DxDiag and MsInfo), so if you have a moment, please submit these by following steps outlined here and once it's done, let us know!

23 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Biloslava.UA
This is not a mouse! At first I also thought it was a mouse problem. But many of my friends had a problem - almost all of them. In addition, I have encountered this problem in many unfamiliar players in games. I talked to friends. They had the problem disappear at different times, but I still had it, so I was worried. But a few days ago, this problem disappeared on my own - without any action. But I still met her in games after that with some players. I'm sure it's a bug or a conflict of some programs. At one time, Windows 10 took control of the players in the game of FIFA and corrected this with an update, so there can be many reasons. But that was only in Rainbow's game. ...
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey smile_assassin., thanks for reaching out and I am sorry about the issue you've been dealing with.

I've had a look into your account and can see that you've submitted a case and it is currently escalated over to our game team, who will be dealing with the matter further.

I will see what I can do to speed up the process for it however rest assured - we will get back to you on this at the earliest possible convenience, therefore thank you for bearing with us in the meantime and apologies if this has been taking a little longer than anticipated.

If you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by MrSup__
I legit just want the bundle for the rick and morty crossover and everytime its says "something went wrong, please try again in a few seconds." Ubisoft Please fix this
Hey MrSup__, thanks for reaching out, welcome to forums and I am sorry to hear about this.

This particular issue has been resolved already and players are able to purchase their content without any issues, so give it another go and see whether problem remains.

Please do note that if you've attempted to purchase it through in-game store then alternatively, you can also consider buying it through our ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey ChiiefDJ, thanks for getting in touch!

Yes, boosting is bannable offense and can result in immediate suspension.

For more information, visit our code of conduct.

Should you have any further questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Desolate.Cap
ive been trying to reconnect to this ranked match for a while i play on pc and went through the thread and tried some of the steps to fix ive also reset my pc and game multiple times
Hey Desolate.Cap, thanks for getting in touch, welcome to forums and I am sorry to hear about the issue you're having.

As this thread has been posted in console sub-forum, troubleshooting steps suggested have been specifically for consoles as well, therefore since you're playing on PC, try completing steps outlined in the following ... Read more

22 Apr

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hi everyone!

This particular issue appears to have been already resolved, therefore if anyone is still experiencing it, let us know and we will look into the matter further.

BUCKM41N1 - I've replied to your thread and I can now see that your issue is already resolved, so if you do happen to have any additional queries, let us know and we will get back to you as soon as possible .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by JuanDileju
I can't claim the first pack I earned this week. The drop section in Twitch is bugged. This is so annoying beacuse it is imposible to know that if I keep watching it is counting for the next two packs left. I need help please.
Hey JuanDileju, thanks for reaching out and I am sorry to hear about the issue you ran into.

After having a closer look at your a... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by Fatboyfrommars
https://imgur.com/gallery/ev4UIQc These are the images
Hey Fatboyfrommars, thanks for sending these over and I have forwarded your details over to our development team accordingly.

This particular issue is on-going and our team is looking into it, therefore as soon as we w... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey betterthanu1234, thanks for getting in touch and welcome to forums!

I understand that your query is in relation to mouse and keyboard being used on console, however correct me if I'm wrong.

If it is indeed, I am aware that there are many other players who are also eager to know Ubisoft’s stance on console players using Keyboard and Mouse in-game.

This is a complex topic involving hardware, live services, and security. Our team has been working to deliver a global and reliable solution for detection but do not have any further information on this just yet, yet as investigations are ongoing.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Miles156269, thanks for reaching out and I am sorry to hear about this.

It looks like you are playing on a different platform than JGrif123, so in order to troubleshoot this, try completing steps outlined in the following article and see whether it helps:

- PlayStation 4
- PlayStation 5

Keep us updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by RainbowPablo
Thanks for the suggestions. For anyone having this issue, I did a network reset on my pc and it worked after that. Hope it helps you as it did for me
Thanks for the update and I'm glad to hear that .

Hope you enjoy your game-time and should there be anything we can assist you with in the future, do not hesitate and reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Nate_X_X, thanks for reaching out and bringing this to our attention.

1. In terms of the UI Fonts issue you've brought up - I have a good understanding of what it is that you're referring to, however for the record as well as to simply double-check it's the same thing, would you mind sending us screenshot and showing it?
2. As far as key assignments go - I understand that you're having issues specifically with button you've set for Push to Talk, or is there any other key you're also having issues with? To add, would you mind clarifying as to what happens when you press it? Does it simply not activate after it's pressed, is that right? If it is indeed, have you possibly tried assigning it to a new key, just to see if problem remains?
3. In regards to screenshot, there is screenshot functionality within Ubisoft Connect, so try pressing F12 and that should allow you take it.

Get back to us when you will have a chance and we will take it from th... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey RainbowPablo, thanks for getting in touch and I am sorry to hear about the issue you're experiencing.

First and foremost, would it be possible for us to double-check the following:

1. Is that something you always experience with all the players you get matched up with or is it something that you only experience occasionally with some players rather than all?
2. Have you noticed whether the player who is showing up as stuttering has got higher ping at the time? You can check this by viewing scoreboard

Let us know and we will take it from there!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey SenhorPatolino, thanks for reaching out!

Rainbow 6: Siege is using BattlEye anti-cheat system, so if you visit their FAQ, you will be able to find the following:

I’m using the software XY while playing my game with BE enabled, is it allowed or can I get banned for it?

Generally we only ever ban for the use of actual cheats/hacks or components of such hacks which are designed to intentionally bypass BE’s protection. Othe...
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Nate_X_X, thanks for reaching out!

Are you possibly referring to disruptor pack? If you are indeed, I can understand that this is a concern for many, however I'm afraid that at this moment in time, we do not have any further information on this and whether it will be available to be purchased separately.

Should you happen to have any other questions, let us know!



devtrackers.gg