Ubi-Karl

Ubi-Karl


23 May

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Ibsarp, thanks for getting through to us and sending details of the report!

I've had a closer look and it does not appear that we've had anything similar being brought up, therefore accordingly, I can now confirm that this has been forwarded to our development team for further review.

We very much appreciate your communication and if you do have any further queries or run into any difficulties, feel free to drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @TR-old-relic, thanks for getting through to us, welcome to forums and sorry to hear about the difficulty you ran into with 'Ridgeway Pride' quest.

Just to double-check, is 'Donate' button greyed out for you by any chance? If it is indeed, I have seen another player who has suggested a workaround to buy a random weapon and go to the recalibration station to reroll the sadist talent on it and give it another go to see if issue persists.

Keep us updated!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Emolederc, thanks for reaching out, welcome to forums and sorry to hear about the difficulty you ran into with locating your purchase.

I've had a closer look, however I wasn't able to locate any contact made from you via email, so maybe it did not go through.

As far as accessing support website goes, I'd either recommend to try using another browser or incognito mode, and see if issue persists.

Now as this is concerning a purchase made on your account, this will involve discussing account related details, something that we can only do in private, so as an alternative to support website, you can also get through to us via one of the channels below, and we will gladly take a closer look at the situation:

  1. Faceb...
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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Anonymus23, thank you very much for sharing this and do hope @quinch1199 and others who may run into similar issue will find this useful 🙂...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Sorata__Kanda, thanks for reaching out and sending details of the issue over!

As it stands, I can confirm that we have received more reports from other players who have experienced the exact same issue, therefore I have added your video footage and other details to the report, which shall aid the on-going investigation.

Goes without saying - apologies about any inconvenience this may cause for the time being and if you have any further queries or notice other issues, feel free to get in touch at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @SpicedAlmonds, thanks for reaching out!

I've had a closer look and wasn't able to find anything similar being brought up, therefore as you've sent such a detailed and insightful report, I can now confirm that this has been forwarded to our development team for further review.

We very much appreciate your communication and if we may require any additional information for reproduction purposes, we may update the thread accordingly.

Until then, apologies about any inconvenience and if you have any further queries or notice any other issues, feel ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @desrocchi, thanks for your response there.

Do you happen to recall the location of the place by any chance? We may have received some reports about this however I'm not certain of which location this is.

Let us know!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @selwerdgekte, thanks for reaching out and welcome to forums!

As it stands, I can confirm that we have received a number of contacts regarding the exact same issue you've described and details have been already forwarded to our development team for further review.

We do apologise about the inconvenience this may cause for the time being and if we will have any updates to share, details will be posted here, in our official forums, so keep an eye.

Until then, if you have any further queries or notice any other issues, feel free to drop us a messag...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Woodverine! I believe you are referring to 'Effect Expert' Summit Challenge, however from the reports we've gathered, it appears that issue occurred regardless of the setup that was being used at the time (including Banshee), however I do appreciate your insight there! 🙂

...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Thanks for your response @XxSHADOWCOMMAND as well as your input @grantsheppard, and I can now confirm that this has been forwarded to our development team for further review.

If we will require any additional details, we may update the thread accordingly.

Goes without saying - apologies for any inconvenience this may cause and should you have any further queries or notice any other issues, do not hesitate and reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @reyzapper, thanks for reaching out and welcome to forums! 🙂

I can confirm what's been stated by ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @Pyrotekn1k_UK, thanks for dropping by and sorry to hear you are affected by this as well.

By all means our team will try to tackle this, therefore appreciate your patience for the time being and apologies for the inconvenience caused.

Should you have any further queries, feel free to reach out to us at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @prado77, thanks for reaching out and welcome to forums!
 
I am afraid that our team can currently only provide support in English language in these forums, therefore if you are able to translate your query, we will be more than happy to help.
 
Alternatively, if you prefer to contact us in your native language, you can reach out to us via our support website and submit a ticket, where a member...

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22 May

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @MorteCerta66, thanks very much for sending that over and I can now confirm that details of the issue have been forwarded to our development team for further review.

Should we require any additional information for reproduction purposes, we may update the thread accordingly.

Goes without saying - apologies about any inconvenience this may cause and if you do have any further queries or notice any other issues, feel free to drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @XxSHADOWCOMMAND thanks for your swift response there! 🙂

Could I kindly also double-check whether you've noticed if clipping only occurs with the setup you have or does it still happen if you change your pistol or holster?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

No worries there @Imagine_Brata! 🙂

Hope you enjoy your game-time and if you have any queries in the future, feel free to drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

All good, any time! 🙂

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @EmptyGuid, thanks for getting through to us, welcome to forums and sorry to hear about the crash issue you've been dealing with.

First, so that we could be on the same and understand the matter better, can I kindly check the following:

  1. Does the game crash on launch or whilst playing the game?
  2. Since when did you start experiencing this?
  3. Do you receive any error messages at all?
  4. Are you using DX11 or DX12?


In the meantime, for troubleshooting purposes, if you haven't already, give the following ...

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Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @AHHH_K1mochi, thanks for your response there.

As it stands, I can confirm that this has now been forwarded to our development team for further review.

We do very much appreciate your input and if we will need any additional information, we may update the thread accordingly.

Until then, apologies about any inconvenience this may cause and if you have any further queries or notice any other issues, feel free to drop us a message at any time! 

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @luibrain, thanks for sending video footage over - much appreciated!

I can see that you've also posted this in another thread, therefore just as notified there, I can now confirm that details of the issue have been forwarded to our development team for further review.

As soon as we will have any additional information to share, details will be posted here, in our official forums, so keep an eye.

Until then, apologies about any inconvenience this may cause and if you have any further queries or notice any other issues, feel free to drop us a message ...

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