Ubi-Karl

Ubi-Karl


12 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey trevormubi,

Thank you for reaching out, welcome to forums and I am sorry to hear about this.

If you do have details of the games you've mentioned, or if you ever encounter suspicious activity in the future again, can you reach out to us by providing the following details:

1. When did this happen (exact time if possible)
2. Name of the player responsible for the DDoS
3. Any video link is useful

This will allow us to investigate the matter further and take action accordingly.

Please do note that player reporting is against our ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey MakkiTakko,

Thank you for reaching out to us and bringing this up.

If you do ever encounter similar activity in the future, can you let us know the usernames of the players involved and also, if possibly, either a video footage showing this or a screenshot of the scoreboard with the players involved would be beneficial, as we would then be able to forward the details to our game team, who could investigate the matter further. Please do note that it is also good if you can recall the exact time of the game, as it will aid us when reviewing the report.

However, when it comes to player reporting, you can either do it in-game, or if you would rather bring it up to ourselves, you can reach out via one of the following channels, since player reporting on forums is against our ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey JustCallMeAce,

Thanks for reaching out to us and welcome to forums!

I do appreciate the regrettable circumstances in this situation and having friendly-fire will sometimes involve situations that you do not necessarily seek for. Also, as it stands, we are not able to assist with temporary suspensions and you will have to wait till it wears off, so my best advice would be to look at avoiding these situations to your best ability.

Should you have any questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey everyone,

Thank you for sharing your feedback regarding the matter.

I fully appreciate where you're coming from and I am aware that there is a number of players who are eager to know our stance, however as Ubi-Froggard advised, this may be a response you have seen or came across, however it's still something our game team is looking into. It's a lot more of a complex topic and we will do what we can to come up with the best possible outcome.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by OrnateSoda910
Awesome! Hopefully they can work with some of that to figure it out!
I seemed to remember it was like "an eye for an eye" kind of system with RFF active, so if you killed someone it killed you - just seemed a little odd that that wasn't happening anymore.

Thanks for the prompt replies!
No worries at all there OrnateSoda910 and should you have any queries in the future, do not hesitate and reach out at any time!

11 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by lux01sv
I think the best solution to make linux version is playable - just make it without battleye anti-cheat, and match players who is on linux, with same players on linux

It's sound litle-bit stupid, but this is a best solution, and that's why:

1. You dont need to rewrite engine files (maybe), only one thing devs need to do is disable battleye on linux, and match linux players together
2. R6 is launching on linux already, but you cant play any game because of battleye, so again you dont need to rewrite more code

...
Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Thanks for the update JAZZ_1025 and I am sorry to hear about this.

As it stands, I can confirm that issue is currently affecting a number of players and is therefore under review by our game team.

We are currently in process of delivering fix for the issue, however more details to come at a closer date, so keep an eye!

I do apologise about the inconvenience and thank you for your patience in the meantime.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by RucisRicus
Hi Karl!
I can confirm, I've recieved the missing pack. Thanks you all for your help!
Thanks for your swift response and I'm glad to hear that .

Hope you have great game-time and should you need any help in the future, do not hesitate and reach out at any time!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey guys!

BenZipfel and RucisRicus - I have reviewed both of your accounts and reward has been added accordingly, so when you get a chance, check to see if you can locate it in-game and let us know!

DarkShotXT - I have looked up at your account and can see that reward has been added on 25th of August, 2020.

SkyAndWind - as it stands, it appears that our team has already added all the rewards for players who were eligible, therefore if you're able to provide is with a screenshot, we will look into your account as well, however if you are not able to provide it then regrettably it would be difficult for us to proceed.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Wicked.Anon,

Thank you for reaching out to us and welcome to forums!

If you would like to appeal the suspension you received, we will be happy to look into it for you, however as this will involve discussing account related details, we will need you to reach out to us via one of the following channels:

1. Support website
2. ... Read more

08 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey TANATOStheBoss,

Thanks for reaching out, welcome to forums and I am sorry to hear about the issue you ran into.

Could you advise whether you happen to receive any error messages at all? Also, did you notice whether there are any actions in-game that may have to do with it, or does it happen in every single game?

In regards to troubleshooting, if you haven't already, try completing steps outlined in the following article and let us know if issue persists.
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by DebZ3r
Ty for clearing things up!
No worries at all, anytime!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by DebZ3r
I tried but it still says i've changed my username in the
past 30 days
Hey DebZ3r,

Thanks for reaching out!

Apologies about the confusion by my colleague there, however after reviewing your account, I can see that the last update was made on 09th of August, 2020.

Hope this helps. Should you have any questions, let us know!

07 Sep

Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by b1rdw1thgun
its fine i took a quick look at the text documents before i sent them just to see what they were and yeah its a lot so i understand, i just wanted to get an idea of when a soltuion might be put forward so thank you
It's all good, you're welcome to ask any questions that you may have .
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by b1rdw1thgun
hey sorry to be a bother again but i was wondering if i could get a rough estimate of how long my case may take to complete?
Hey b1rdw1thgun, no worries at all there .

We always aim to get back to you within 48 hours however in some instances, if we do have a big volume of contacts, this can take a little longer. Nevertheless, I appreciate how urgent this is for you and will see what I can do to speed up the process.

Thank you very much for your patience in the meantime. ...
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Deadlysnake.,

Thanks for reaching out to us and I am sorry to hear about the issue you started having.

Could you clarify whether you happen to receive any error messages when crash occurs?

If you do happen to receive abandonment penalty, please note that this is being issued by the server side, every time you leave the game before it is concluded, and it's not something we would be able to overturn.

In terms of troubleshooting, if you haven't already, give the following steps a go and keep us updated!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by redpotatoxd
Jesus christ this so ******g annoying i am on the account that i originally linked to do you guys how to fix it? Works just fine for farcry or any other fame but the when i want to play the division it doesnt work
Hey redpotatoxd,

Thanks for reaching out, welcome to forums and I am sorry to hear about this.

It appears that this is one of those instances that we would need to investigate further, therefore can I ask you to visit our ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Sebastian98584,

Thank you for reaching out to us and welcome to forums!

In this instance, we would need you to provide us with a full and uncropped screenshot showing a record of purchase for your Year 1 Operators by following steps outlined in the following article. We would need you to reach out to us via one of the following channels by explaining the issue and sending this screenshot over, which will be requested:

1. ... Read more
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Originally Posted by FletchBigDog
I was holding a grenade a 2 team mates walked in front of me so the grenade exploded and I got banned for tk for 30 mins when do the bans on people get reset so if it happens again it’s only 30 minutes?
Hey FletchBigDog,

Thanks for reaching out and welcome to forums!

I would not be able to advise you in regards to suspension reset, however if you are found to be doing an offense on multiple occasions, the suspensions you'll receive will be for a prolonged period of time, therefore try to make sure you do not repeat it.

Should you have any other questions, let us know!
Comment
    Ubi-Karl on Support Forums - Thread - Direct
Hey Xile.GTalex21,

Thanks for reaching out!

If you are unable to change it to the username you've once had in the past, then that is due to the username being already taken, which indeed seems to be the case. Also, in regards to the information that you may access on R6Tracker - this will only involve players who are playing Rainbow Six: Siege, however will not include anyone who doesn't necessarily play it, therefore as it stands, you will only be able to choose between the usernames that are currently available.

Should you have any other questions, let us know!



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