So I go to launch Anno this morning and I just get the splash screen with the loading spinner. The game never actually loads. Anyone having similar issues? I was playing last night before I went to bed with no issues. Restarting didn't change the outcome. Any suggestions on how to fix?
External link →Hey all, sorry to hear you're experiencing issues.
Could you please confirm for me on which platform you own the game? Connect, Epic or Steam?
Could you also please try:
- Verifying the game files on Steam/Connect
- completely closing and restarting Steam/Connect
Thank you!
Hey all, sorry to hear you're experiencing issues.
Could you please confirm for me on which platform you own the game? Connect, Epic or Steam?
Could you also please try:
- Verifying the game files on Steam/Connect
- completely closing and restarting Steam/Connect
Thank you!
Thanks to everyone who replied with additional info and workarounds you tried.
It seems we have tracked down a potential cause for the issue, we're currently looking in it.
We're posting all updates here on this Trello card: https://trello.com/c/3JuBUEIV/113-game-not-starting-after-gu-16
I can't imagine being a piece of shit like you knowing customer are having an issue for 5 days and you don't give a f**k. I hope they fire your worthless dumbass
Sometimes finding the cause of an issue and attempting to fix it takes time - which unfortunately is the case here. We've been posting updates on the official forums as well as our Trello board and have linked to these places also via our website and social channels. The community-managed Discord also linked to our communication.
At the same time, our team is hard at work investigating the problem since Thursday last week. I understand it's frustrating not being to play the game due to this issue right now, but I have to absolutely refuse the accusation that we "don't give a f*ck".
Apologies for the current inconveniences, please keep an eye on the channels I mentioned above to stay up to date.
Thank you for keeping us updated!
I bought the game for the first time on Steam because of the sale on Dec 9. I'm a fairly technical user. I tried all the suggestions in the Trello post and none of them worked for me.
I only have 14 days for a refund, and I've never asked for a refund before. I'm really hoping for an update before then!
After re-installing both Anno and Ubisoft Connect, verifying files, updating drivers, restarting, and setting Steam, Ubisoft Connect, and Anno.exe to all run in Admin mode.
Clicking Play in Steam starts the Anno.exe briefly in task manager, then a Windows Crash instance is created in the task manager for a split second and both crash. Nothing ever appears on screen. Ubisoft Connect never starts. I've also tried manually starting Ubisoft Connect in admin mode before launching the game, and it doesn't make a difference. Anno 1800 does not appear in my Ubisoft Connect games list. I've only bought games on Steam. My other Steam games, like Far Cry 4, do appear in the Ubisoft Connect games list. I’m not sure if that matters.
Windows 11 22H2 v22621.819 1000.22636.1000.0
Intel i13700k
AMD RX 6650 XT
Latest drivers 22.11.2
22.20.29.10-221130a-386220E-AMD-Software-Adrenalin-Edition
Thanks a lot, TheGoldenHand! And apologies once more for the current inconveniences. Unfortunately, I can't give you an ETA for the fix right now, but as soon as we got something, we'll update our posts + Trello.
Hey /u/Ubi-Thorlof ,
I have found a possible source for the problem. The fix is unfortunate. The problem is within the Steam-Ubisoft Connect handshake and Activation installation.
The failure happens during installation on Steam. Steam never correctly installs the Anno 1800 Activation DLC. When installing via Steam, the installer fails after step 1/2 reaches 100% without giving indication. The 2/2 is when it installs Ubisoft Connect and the Anno 1800 Activation DLC. I'm guessing the "Anno 1800 Activation DLC" is what activates my game. This part of the install seems to fail without giving an indication. Uninstalling and reinstalling in Steam with Admin mode will not successfully complete the installation.
Ubisoft has multiple versions and deployments of Ubisoft Connect. Even if you have the most up-to-date version of Ubisoft Connect, they are different. The one that comes with Anno 1800 is a limited version that does not include the Ubisoft Store, Ubisoft+, and other features. The one included with Anno 1800 only has the News and Games tabs. Updating Ubisoft Connect to the latest version within the Ubisoft Connect app does not give you the full version. The full version has to be downloaded from Ubisoft directly. This doesn't make a difference, both versions do not work, but it added to my confusion when tracking this down.
The problem was solved by buying the game on Ubisoft Connect and launching it via admin mode. I requested a refund from Steam. My hope is you can fix this for other people having the problem. It wasn't a problem with running the actual game, which once installed, runs flawlessly.
I figured it out because I noticed Ubisoft.com had no record I owned Anno 1800. My other Steam-bought games like Far Cry 4 are listed on Ubisoft.com on my account. When I went to refund the game on Steam, that's when I noticed the Anno 1800 Activation DLC was also being refunded. I remembered the install never completed step 2/2, which is the Activation DLC. I believe that Steam never successfully told Ubisoft Connect I bought the game and that the Activation DLC kept failing to install without giving notice.
Thanks a bunch for the details, TheGoldenHand, and sorry for the inconveniences with the Steam version. I've forwarded your investigation you posted above and we'll check it internally with the other teams.
Hope you enjoy Anno 1800 despite these troubles.
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