After the Essexe story arc Birstan sends eivor a letter saying that he has given eivor a bow as a gift. I can see it at my letterbox but when i interact with it to claim it it just disappears and never does make it to my inventory. No new item notifications pop up or anything. Interacting with the bow just causes the game to autosave and thats it.
Can you fix this please. It looks like a cool bow so i would like to use it
Thanks very much for pointing this out to us, @rjeb94 - we really appreciate it!
Can you have a look at our troubleshooting guide for me? In particular, please make sure to fully update your system, and give it a power cycle.
If that doesn't solve the issue, can you get me some screenshots (or ideally a short video) showing the letter from Birstan and the bow, and then another showing the bow not in your inventory? This will be very helpful for investigating the issue further. Here's Microsoft's support article showing how to take screenshots and videos on an Xbox One.
Let me know if any of those steps are unclear. Looking forward to your response 
Thanks very much for pointing this out to us, @rjeb94 - we really appreciate it!
Can you have a look at our troubleshooting guide for me? In particular, please make sure to fully update your system, and give it a power cycle.
If that doesn't solve the issue, can you get me some screenshots (or ideally a short video) showing the letter from Birstan and the bow, and then another showing the bow not in your inventory? This will be very helpful for investigating the issue further. Here's Microsoft's support article showing how to take screenshots and videos on an Xbox One.
Let me know if any of those steps are unclear. Looking forward to your response
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