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I've been summoned?
In all seriousness, I have no idea what might have caused this. Since you were already in contact with the Ubisoft Support, if you give me your ticket number and I can have a look and get in touch with the support team.
I've been summoned?
In all seriousness, I have no idea what might have caused this. Since you were already in contact with the Ubisoft Support, if you give me your ticket number and I can have a look and get in touch with the support team.
Nice, thank you very much! Ticket number is 10440882. Also, some more details I had forgotten to add: The support actually acknowledged that my key was rightfully purchased, but claimed Ubisoft had no access to the information on why my key was locked. (Is that even possible?) They also told me the reason for there being no entry in the bonus content section was the fact that I do not own the DLC which I know is wrong, because the entry would simply prompt you to buy the DLC in that case (pictures of that can be found on the wiki).
I think the last point is simply down to the individual DLC not being sold in the Ubisoft Store anymore, therefore this sort of linking in-game was simply removed - they're now all bundled in the Complete Edition.
It's unusual for a key purchased via legitimate sources to be blocked but I can't tell you more about account and key related stuff, it's not really my responsibility, I'm afraid. I've forwarded your case to a colleague in support for a 2nd look.