UbiCecce

Hello everyone,

As mentioned in the previous message, this issue has now been fixed with yesterday's patch, Game Update 16.1. You can read the full Release Notes on the Anno Union: (https://anno-union.com/updates/anno-1800-game-update-16-1/). If the issue still persist, please create a new thread in the Support section of this forum or contact Support directly.

Thank you again for your patience and happy city-building!

We have just deployed a fix that should resolve the launch issue with Anno 1800 for most players.
Please verify the game files after the patch.

If you still encounter issues, please let us know and specify the platform you're playing on.

Hello everyone,

We have found a possible fix for the launch issue and are currently validating it. We'll have news on the exact patch date and time tomorrow.

-The Anno Team

Hello everyone,

We are currently still exploring a potential fix for the issue, and are aiming to communicate more information soon.

Thank you for your patience.

-The Anno Team

Hello everyone,

We are making progress at working on and testing a potential fix for the issue. However, at the moment we cannot give you a timeline yet. As soon as we have more news, we will update this thread.

We appreciate your patience and apologies for the inconvenience.


-The Anno Team

The full Release Notes for Game Update 15 are available on the Anno Union: (https://anno-union.com/updates/anno-1800-game-update-15/).

Read the full Release Notes for Game Update 14 here: (https://anno-union.com/updates/anno-1800-game-update-14/).

Read the full Release Notes for Game Update 13.2 here: (https://anno-union.com/updates/anno-1800-game-update-13-2/).

The maintenance has been completed.

Happy city building!

Game Update 13.1 will be released tomorrow 18th January, at 2PM CET / 8AM ET.

You can find the full release notes here.

Game Update 13.1 will be released tomorrow 18th January, at 2PM CET / 8AM ET.

You can find the full release notes here: (https://anno-union.com/updates/anno-1800-game-update-13-1/).

You can read the full Release Notes for Game Update 13 here: (https://anno-union.com/updates/anno-1800-game-update-13/).

Hello Anno Community,

The Release Notes for Game Update 13.1 are now available. You can read the full notes here.

Note: following GU13 we have seen some confusion about missing street connections on some of your islands. With GU13 we fixed an exploit through which the Oil Harbor could fulfill the same function as your main Trading Post.
This was never intended behaviour. Please be aware that all warehouses and residences need to be connected via road to your main Trading Post at all times in order to function.

Hey Anno Community,

Game Update 13.1 will be released next Tuesday, January 18th. GU 13.1 will address several of the issues you have been reporting GU 13. The full release notes will be shared here on the Anno Union closer to its release since we’re currently still running final tests. 

A huge thank you again for helping us with reports, screenshots and descriptions of the issues occurring since GU 13. 

The issue is now fixed. Thank you for your patience and happy city-building!

Game Update 12.1 is now live!

Game Update 12.1 will be released tomorrow 28th September, at 6PM CEST.

You can find the full release notes here: (https://anno-union.com/updates/anno-1800-game-update-12-1/).

We have received an update from the Ubisoft Connect team that a fix has been applied for the issue mentioned above. The issue with the Game Update 12 rollback should be solved now.

Please be aware there also are general connectivity issues with Ubisoft Connect which might impact you, resulting in an "incompatible savegame" warning mid-game (can usually be resolved by restarting Ubisoft Connect), issues in multiplayer and with the cloud synch feature.
For those, please follow the Ubisoft Support news on Twitter and the ...