Original Post — Direct link

Just as the title says. I bought Assassin's Creed brotherhood on steam and when I launch it I'm asked to enter in my email and password. I do so and I get the message: "A Ubisoft service is currently unavailable. Please try again later."

I've already tried changing my password and double checking it, verifying my game files, and also restarting the pc, but I'm not sure what else to try.

Any advice or help would be appreciated.

I'm on windows 10 64 bit.
speccs:
Operating System
   Windows 10 Home 64-bit
CPU
   AMD Ryzen 7
RAM
   32.0GB
Motherboard
   Micro-Star International Co. Ltd. B350 PC MATE (MS-7A34) (AM4)   41 °C
Graphics
   VS248 (1920x1080@60Hz)
   LG ULTRAGEAR (3440x1440@144Hz)
   4095MB NVIDIA GeForce RTX 2070 SUPER (EVGA)   54 °C
Storage
   465GB Samsung SSD 850 EVO 500GB (SATA (SSD))   39 °C
   1853GB Microsoft Storage Space Device (TMax (SSD))

Any advice or help would be much appreciated.

Thank you.

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for reporting this to us, we're sorry to hear you've encountered issues launching your game.

If you open Ubisoft Connect on it's own, does the same issue occur or are you able to launch it without issue? If it allows you to login, are you able to launch the game through Ubisoft Connect?

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for reporting this to us, we're sorry to hear you've encountered issues launching your game.

If you open Ubisoft Connect on it's own, does the same issue occur or are you able to launch it without issue? If it allows you to login, are you able to launch the game through Ubisoft Connect?

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for getting back to us, apologies for our delayed response. As the forums are not a live service, unfortunately there can be a delay in our responses.

One thing to try, is launching Ubisoft Connect and then setting it to Offline mode. If you then attempt to launch the game will it give the same error?

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for getting back to us, apologies for our delayed response. As the forums are not a live service, unfortunately there can be a delay in our responses.

One thing to try, is launching Ubisoft Connect and then setting it to Offline mode. If you then attempt to launch the game will it give the same error?

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for getting back to us.

If you check the Windows Error Reporting, do you see crashes for the game and if so could you provide the information it shows here?

over 2 years ago - Ubi-Baron - Direct link

@the_bdup Thank you for getting back to us.

If you check the Windows Error Reporting, do you see crashes for the game and if so could you provide the information it shows here?

over 2 years ago - Ubi-Litten - Direct link

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

@Asperl1 - Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

- Ubisoft Support

over 2 years ago - Ubi-Litten - Direct link

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

@Asperl1 - Thanks for getting in contact, however our team are only able to offer support on these forums in English at this time, apologies for this.

If you still require assistance and would like to request support in your preferred language, please open a ticket with us here.

Alternatively, if you'd like to translate your query we'd be happy to assist you here.

- Ubisoft Support