Ubi-Litten

Ubi-Litten



18 Aug

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this information and sorry to hear you are experiencing this in game. If possible could you confirm whether you have been able to attempt the workaround provided above.? If this appears to be a ongoing issue would you be able to confirm the platform you are playing on while you experience this and also an image or short video clip showing how this occurs in your game.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this information and sorry to hear you are experiencing this in game. If possible could you confirm whether you have been able to attempt the workaround provided above.? If this appears to be a ongoing issue would you be able to confirm the platform you are playing on while you experience this and also an image or short video clip showing how this occurs in your game.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and providing this workaround you used to be able to resolve your issue. Hopefully this will assist other players who may be experiencing this issue and I will certainly forward this information for further review. In the meantime, if you would like to provide any additional feedback or have any other queries, please feel free to let us know.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and providing this workaround you used to be able to resolve your issue. Hopefully this will assist other players who may be experiencing this issue and I will certainly forward this information for further review. In the meantime, if you would like to provide any additional feedback or have any other queries, please feel free to let us know.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, we have received a lot of feedback regarding the removal of the Animus Control Panel after transitioning to the Ubisoft Connect application. Please rest assured this has been forwarded to our development teams for further review, however as noted above the Ubisoft support team would not be able to provide any further information regarding this at this time. I understand you are all eagerly awaiting this feature to be returned so please keep an eye on our official website along with these forums and social media outlets for any further news or information as soon as it may be made available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi all, we have received a lot of feedback regarding the removal of the Animus Control Panel after transitioning to the Ubisoft Connect application. Please rest assured this has been forwarded to our development teams for further review, however as noted above the Ubisoft support team would not be able to provide any further information regarding this at this time. I understand you are all eagerly awaiting this feature to be returned so please keep an eye on our official website along with these forums and social media outlets for any further news or information as soon as it may be made available.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact nd sorry to hear you are also experiencing this crash while playing Assassins Creed Origins. While I understand you may have already completed some of these steps, could I first ask that you have attempt our basic troubleshooting steps as outlined here

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the support articles below :

...

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact nd sorry to hear you are also experiencing this crash while playing Assassins Creed Origins. While I understand you may have already completed some of these steps, could I first ask that you have attempt our basic troubleshooting steps as outlined here

If you are still receiving this error after completing these steps, could you please provide your system reports as advised in the support articles below :

...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there, thanks for getting in contact and sorry to hear you believe you have lost access to an older Ubisoft account. While we would not be able to assist directly on these open forums our support teams would certainly be able to assist you recovering this account.

To get this resolved could I ask you to contact us with the Ubisoft account username or email address you believe these games were linked to. The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

@the_bdup - No problem, thanks for getting back in contact and letting us know you have been able to get this query resolved. While I hope yo udo not experience this or any other issue again, if you have any other questions or need any further support, please feel free to let us know.

...

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Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you are experiencing this, if possible could you confirm that you have also purchased the core game via the Steam client? If so, could you please contact our support teams directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this?

The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you are experiencing this, if possible could you confirm that you have also purchased the core game via the Steam client? If so, could you please contact our support teams directly with an image showing the proof of purchase for this content along with any error messages you receive while attempting to access this?

The fastest way to do this would be directly through our Live Chat service when this is available but you can also get in touch via our social media accounts on ...

Read more
Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there. thanks for getting in contact and for your interest in Assassins Creed Infinity, while I would not be able to provide any specific information regarding your question at this time, please keep an eye on our official website and social media outlets for any further news or information as soon as it is made available.

In the meantime you can review our official announcement in this post.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Hi there. thanks for getting in contact and for your interest in Assassins Creed Infinity, while I would not be able to provide any specific information regarding your question at this time, please keep an eye on our official website and social media outlets for any further news or information as soon as it is made available.

In the meantime you can review our official announcement in this post.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you are experiencing this issue in game. So we can get this looked into would you be able to confirm whether this still occurs upon restarting the game.? Also if possible could you provide a series of images or a short video clip showing how this occurs.?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for getting in contact and sorry to hear you are experiencing this issue in game. So we can get this looked into would you be able to confirm whether this still occurs upon restarting the game.? Also if possible could you provide a series of images or a short video clip showing how this occurs.?

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information, if possible could you provide an image or short video clip showing how this occurs in game to give us a better understanding how this happens and we will be sure to get this looked into further.

Comment
    Ubi-Litten on Support Forums - Thread - Direct

Thanks for providing this additional information, if possible could you provide an image or short video clip showing how this occurs in game to give us a better understanding how this happens and we will be sure to get this looked into further.