Original Post — Direct link

So i dont know if anyone else is having this issue but, i bought this game on xbox as a preorder along with the season pass and whatnot. I couldn't think of anywhere else to ask but now my xbox is telling me I need to buy it to play it. however the store quite literally says that its owned along with what version i have as well.
Anyone got any ideas cause i cant lie its infuriating

about 3 years ago - Ubi-Woofer - Direct link

Hey there @TheNorthGiantOf - I sincerely apologise that your thread was missed previously, and that you did not receive a response until now. I am sorry to hear that you were struggling to access your purchased copy of Assassin's Creed Valhalla on your Xbox One console at launch.

I have checked your account, and can see that since posting you played the game several times; hopefully, this means that your copy became accessible to you following the time of your post and you were able to start exploring England as Eivor! I'll be locking this thread now as a result of the issue appearing to be resolved, but if you're having any continued issues with the game, you're welcome to open a new thread for us to investigate further with you.

Thanks! 🙂

about 3 years ago - Ubi-Woofer - Direct link

Hey there @TheNorthGiantOf - I sincerely apologise that your thread was missed previously, and that you did not receive a response until now. I am sorry to hear that you were struggling to access your purchased copy of Assassin's Creed Valhalla on your Xbox One console at launch.

I have checked your account, and can see that since posting you played the game several times; hopefully, this means that your copy became accessible to you following the time of your post and you were able to start exploring England as Eivor! I'll be locking this thread now as a result of the issue appearing to be resolved, but if you're having any continued issues with the game, you're welcome to open a new thread for us to investigate further with you.

Thanks! 🙂