[2020] Epic store purchase - cannot install English texts, cannot install non-English Audio | Anno 1800 Dev Tracker

I've bought Anno 1800 Gold Edition through Epic Store. Both my Epic and Uplay clients are set to English since this is my preferred language for playing.
The Epic store page explicitly states that several languages are supported both for Audio and Texts, English included.
Despite that, for Texts only Russian and Simplified Chinese are available to me, both in in-game menu and Game Options of Uplay launcher.
For Audio, there were several different languages available upon installation, including English. But currently (I suppose, after one of the updates), in-game Audio menu is locked to English and there's no other options available at all.

If I try to install additional languages during reinstallation via Uplay directly, again, nothing is available except Russian & Simplified Chinese.
I'm located in Russia.

How can I resolve this problem and switch both in-game Texts and Audio to English?

Thank you.

Hi there,

Thanks for getting in touch!

Sorry to hear your unable to select a different language other than Russian and simplified Chinese.

First of all, it may be worth your while Verifying the game files through Epic, this would help reinstall any missing or broken files -

- Navigate to the game in your Library and click on the three dots
- Once open, click Verify in the drop-down navigation.

There is another fix for this issue, but it would require you to uninstall the game through Epic and reinstall it via Uplay in order to have the other Audio available

If you could try these steps -

- Close Anno 1800 completely.
- Open Uplay PC and then under Games, left click on the Anno 1800 game tile.
- Choose Properties on the left-hand side of the game's overview.
- In the section General you have a drop down menu for languages.
- Click on it and select the audio language you would like to use in game.
- Anno 1800 will now start in the chosen audio language. If the required files are not available locally, yit will prompt you to install additional files for the game.

Let me know if this helps.

[2020] Epic store purchase - cannot install English texts, cannot install non-English Audio

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