Ubi-Milky

Hey Xyresic. sorry to hear this, when a player tries to make multiple unsuccessful purchases from either Ubisoft Connect or via Steam, this can flag a players account and cause a lock to stop the player from being able to make any more purchases, this usually lasts 48 hours, then you should be able to purchase after that.

If the Ubisoft Connect overlay is not working, you may also be able to buy credits from our website depending on your region - https://store.ubi.com/uk/all-credits...%20Six%20Siege

Hello Teamz-.- at the moment we no longer have a phone line you can use to speak to a real human, but please be assured you can speak to a real human over Twitter, Facebook and our Ubisoft Support website for email or Live Chat support when available, by contacting us through these links -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - https://www.face... Read more

Hello everyone, thank you for visiting this post about how to report other players in the game.

For any players you have encountered that demonstrated -

• Toxicity
• Harassment via Text / Voice Chat
• Cheating

We encourage you use the 'Report A Player' function in the game, as this gives us all the necessary information about this incident we require such as, date and time of the event and the players name and location.

If you however, have experienced a DDoS or lobby freeze, the R6 dev team is fully aware of the recent increase of these reports and we encourage you to contact us via these channels -

Twitter Support - ... Read more

Hey sobhi60, thank you for reaching out to us. I have removed your email address just to be safe as we wouldn't want you to share those contact details on a public forum just in case!

If you need an account unlinking, you may need to do this through Epics website as well as contacting us.

If you have more than one Epic account or Ubisoft account you may have linked the incorrect ones.

To help you find your account and link/unlink accounts as necessary - pleas contact us via these channels as we are unable to assist with personal account details over the forums, thanks sobhi60 -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Thank you to everyone who has submitted reports over the last 3 weeks, we really appreciate it - I have passed this onto the QA team to compile.

Also, special mention to White_Wolf_3141 thank you for letting us know your mobile data connection ran the game without issue, I will make sure to pass your post onto our QA team as well, thank you.

Hey I.want.fanta, thanks for getting in contact with us.

Are you alt tabbing between any other programs, or do you have any software running in the background that you can disable through Task Manager?

Do you use any software in the background when playing the game such as -

Full Screen Game Overlays - Overwolf / Geforce Experience
VoIP and Chat services - TeamSpeak / Mumble / Discord / Skype / Raptr
RGB controllers - Razer Synapse / SteelSeries Engine / Logitech G Hub / Corsair iCue
Overclocking Software - EVGA Precision X / MSI Afterburner / RivaTuner / ASUS GPU Tweak / ASUS Smart Doctor / Gamer OSD
Hardware monitoring - MSI Kombuster / Fraps
Streaming software - OBS, Xsplit Gamecaster
Peer to Peer software - BitTorrent / uTorrent
VPN - Hamachi


If so, please disable these applications from running in the background to stop any extra strain on your PC, by performing a full 'clean boot' and d... Read more

Hi everyone, thanks for enquiring about this, at this moment we are still investigating players affected and I have added your names to our report on this, that our QA team are checking.

There is two instances which can happen - you do not think you have received the Holiday 2020 pack at all, in this instance we are able to double check your accounts for the added pack to see if it has been added on our side.

The second instance of this is, players receive a duplicate operator or skin instead of the Ash elf skin.

If you believe you have been given a duplicate skin instead after checking your loadouts please let us know back in your support cases and also this thread and we can update this on the QA teams report.

Hello Rockett.Man, thanks for posting about this, do you have a controller you can temporarily plug into then unplug in the workaround suggested a page back by krisiscool6?

We also have a pinned thread about this here - https://forums.ubisoft.com/showthrea...EASE-POST-HERE!

If any one can suggest a workaround... Read more

Hey Lambertes.LC, welcome to the forum. Are you refferring to the CD key for the game to activate it?

Can you tell me which platform you bough the game from and what exact message you see when trying to launch the game?

That is great news, thank you for letting us know this KayFuNN.

Both Steam and Ubisoft Connect overlay has been known to cause issue when players are trying to make a purchase in-game.

Thank you for letting us know that for you, doing the opposite and enabling the Steam overlay worked.

Hello everyone, for any future name change requests please refrain from posting about this in game related forums.

We have been asked to redirect you to this thread where you should be able to get a quicker response -
... Read more

Hey Rameez_, have you been able to log into you router and set up the ports so they are forwarded to our Siege servers as instructed in the guide, as this should help your ability to connect?

I would also recommend temporarily deleting Ubisoft Connects cache folder -

- Close the Ubisoft Connect application.
- Locate the Ubisoft Game Launcher/Ubisoft Connect folder by right-clicking on the Ubisoft Connect icon on your Desktop and choosing Open file location, or open from this location -
C:/Program Files(x86)/Ubisoft/Ubisoft Game Launcher.
- Rename the cache folder to something else temporarily cachebackup.

Next try relaunching Ubisoft Connect and let me know if this works for you?

Hi SnowyIIVd, the message - "There was a problem authenticating the ownership of this product." means the game is connected to either the wrong Steam account or the wrong Ubisoft account.

In order to help you find the correct one you would need to get in touch with us through our support channels as we are unable to ask you personal identifiable information over the forums.

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hi FoszterBandit, this usually means that you are logging into the game with the incorrect Ubisoft Account.

Do you have more than one account? If you are unsure you can contact us through our support site with more details and we can try and locate the correct account and see what account the game is linked to from our side.

You can contact us through any of these channels -

Twitter Support - https://twitter.com/UbisoftSupport
Facebook Support - ... Read more

Hello there, thanks for getting in contact with us Death.

For the renown issue, this was found to be a visual bug player side, when checking players accounts who contacted us about it. When the player restarts there game the renown should be added to the player game, in-game.

As for the ping issue, which server are you connected to? Is it the correct server for your area and have you tried changing datacentres to see if this can improve for you?

As you have said you have correctly set up your ports and performed troubleshooting and have still been having connection issues and long load times, have you tried contacting us through our support site about this and uploading your port configuration and settings?

Hey penguin.dyst, welcome back. How can we help you today and do you have a case number with us or anything ongoing we can check for you?

Hello piratez-LRG, thanks for contacting us about this, we were investigating this but struggled to reporduce this issue on our side which presents the message - "User profile Loading Failed"

Have you been through all the troubleshooting in this link - https://support.ubisoft.com/en-GB/Article/000061964

If so, have you been able to make a support case with us and upload your dxdiag and msinfo files as I believe they are still wanted for investigation.

Hello Wawa_Senpai, thank you for getting in touch.

Do you know if you have more than one GPU in your laptop, such as an integrated and dedicated GPU like you sometimes have in PCs?

What is the make of your GPU please? Are you able to find out by running a dxdiag report?

This article should show you how to create a dxdiag system report - https://support.ubisoft.com/en-gb/Article/000078583

Once you can let me know these details I will do my best to investigate this further for you.