Ubi-Milky

Ubi-Milky


14 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @gypsy-killa666 thank you for getting in touch with us about your PC version of Valhalla.

Is it possible that you have more than one Ubisoft account?

In order for us to locate the correct account, please get in contact with us over one of these support links >

Ubisoft Support Website - ...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @sfgiant643 thanks for getting in touch with us about this bug you have encountered.

Could you tell me the name of this quest as I can not currently find any previous reports on this issue? Is the quest itself called Skari the Poet, or is it named something else entirely?

Are you able to upload a video clip of this bug, to a video hosting website such as Imgur or Youtube, then send us its URL link to view it, please?

PlayStation should give you an option to record a clip and share it to YouTube.


Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello Ryu837 thanks for getting in touch with us. I am sorry to hear that you continue to experience a crash with this particular quest.

Can I just check if the quest you refer to actually called A Cruel Destiny? As I am unaware of the Cruel Fate name. Can I also ask what you are doing in this quest when it crashes for you each time?


13 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @paulejacksonjr1 thanks for contacting us about this too, I will make sure your save is also passed along to help aid our investigation. Thank you for your help, we will update you when we have more news about this quest.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @kamalwakim thanks for getting in touch with us about this issue.

If you have launched two Assassin's Creed games you should be entitled to the Ezio outfit in-game. In order t unlock this outfit for you, please get in touch with us via one of the following support channels, privately where we can check your account for these games and we should be able to unlock this for you if you meet the requirements >

Twitter Support -  ...

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    Ubi-Milky on Support Forums - Thread - Direct

Thanks you for sharing your experience and what steps worked for you KIRHAN30 and longjohn119, I am happy to hear the stability of the game has improved.

If the crashes do continue for you, please send us your dxdiag and msinfo system files to us, via a support case, so we can check for any patterns and make the AC team aware of this > https://www.ubisoft.com/en-gb/help/contact

Letting us know of all the troubleshooting you have tried up until this point in your case, will be a big benefit.


12 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @all_wolf, thank you for getting in touch with us. At the moment we require more information on this particular error code.

What are you doing in the game and what are you trying to access, when this error code appears for you?

Would you be able to try the following troubleshooting steps for your specific platform, here, and let us know if you continue to receive this error code >

PC > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @throwinsauce63 sorry to hear about the clipping issues you have experienced with this world event, we are aware that the NPC can disappear completely, but this is the first time I have heard of him clipping into the wall.

If possible, would you be able to provide the following details to help us try to resolve this issue? -
 
Q1. Please let us know if your latest save file has been added to the Cloud (it will have a cloud icon next to it). If you can do this for us, we will be able to use your save files for our investigation
 
Q2. Are you able to capture a video that demonstrates the location of this NPC and how you are unable to interact with them, then upload to a website such as Youtube or Imgur and the like, for us to v...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @melliemedusa thank you for bringing this issue to our attention. Are you able to provide an image or video clip of you in-game, in the location of the fly agaric, that shows you have obtained this mystery but and all others though it has not completed for you in the menu?

If you can upload a video or screenshot to the likes of Imgur or Youtube or another website and pop a link in this forum, we should be able to report this to the team, as I believe this has yet to be reported, as it seems we previously missed LopsidedGrub725 post.


08 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @xiceyxcheeksx thanks for the reply, if you have tried our troubleshooting steps without success, I would suggest making a support ticket on our support website.

I have already gone ahead and created a case for you, what I need you to do next is attach those system files, dxdiag and msinfo to this link > https://www.ubisoft.com/en-US/help/cases

Your case number will be 15...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello there @WetNoodle994 , thank you for contacting us about this error message.
 
It appears there may be some compatibility issues with the Easy Anti-Cheat and your system if you see this exact message.
 
The issue may be caused based on the following factors >
 
• Is your current Anti-virus compatible?
• Is your Windows OS currently supported with the software and is it updated?
• You may need to verify your games files for any corrupt installation files, this can happen if an update was interrupted
• Please use Task Manager to close down any programs you may have running in the background other than the game
• If using game capture software, please make sure it is compatible with the Anti Cheat software

...

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06 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @sibus-22 I have an update from our game team, they were not able to recreate this issue on a PS5 controller when using multiple Operators and multiple weapons.

Are you able to send us a video clip or photo of your in-game controller and sensitivity settings by any chance, so we can match them, then test this again?


03 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @rufa_19 thanks for getting in touch.

We would need your friend to contact us directly about their ban, as we need to talk to the account holder.

They may be able to appeal their ban, but they can only do this once.

Please ask them to contact us privately with their Ubisoft username/email over one of these links >

Twitter Support -  ...

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02 Oct

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello Segelflugpilot just to confirm what has been said, this is not a bug but intentional. You will receive this quest when taking part in the World Fair Exhibitions.

The rewards are randomized and the Lungnibbel Ring that you can be rewarded with, is just one of the tier 8, ​'​​​​​​Mythical Artifacts' that you can get as part of this exhibition quest.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for the follow up Trencavel84, I have made sure that the Anno QA team investigating this issue, know this detail too, thanks again for your help.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Bartic85 as LeGeektateur suggested, would you be able to upload some images or better, a video clip to better illustrate this issue you are having with items not leveling up?

If you are unsure how to provide this, please see our guide here > ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @dherr thanks for getting in touch with us.

Can you please try logging out of the Ubisoft Connect launcher altogether, then log back in again to see if it will restart your download?

After this step, would you also try the steps in the following guide for Ubisoft Connect to see if it will allow you to access this update menu correctly >
...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thanks for the reply sirharrypierce, I have now sent this video and information for our team to review to see if they can reproduce it also, with sticky keys enabled.

Thanks again everyone for bringing this to our attention.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

No worries asterix201252, thanks for contributing anyway.

We will wait to see if any other players are affected by this and can provide a video clip and their sav file, of how the harbor districts are not functioning for Trewlaney missions, before we can report on this further.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

That is great news asterix201252 thank you for sharing this. We will keep our eyes peeled for any further reports of this after the update. Thank you for letting us know that this was resolved after the 12.1 update.

If you have any more questions or sport anything else, such as an incorrect description or wording, do let us know in the forums. Thanks again for your help.