Ubi-Milky

Hello @Waheed-1057 sorry to hear you have also been affected by this error code recently.

Can you remember the exact time and date this connection issue occurred, so we may check our server reports?

Can you let us know what regional server it is that you play on?

If you encounter this issue again, would you please follow all of the steps in my colleague's post, where they were offering troubleshooting to another player who recently received the same error codes? >> https://discussions.ubisoft.com/post/896743

Hello @CWO4USN I appreciate you informing us of this potential audio bug report.

As with all bug reports shared on this forum, are you able to provide a video showing the missing music on the 'its time for a little music' prompt? >> ...

Thank you for that feedback @V1rtualzZ, I am sorry to hear that is your take on the cheat reporting in general, I can assure you if you use the in-game report tool this information will be sent directly to our Division team, and if you choose to contact us privately these reports will be passed onto our Division team when all the necessary information is gathered. We do appreciate players informing us of players breaking our code of conduct, but we like to avoid naming and shaming on our public forums, to avoid any kind of witch-hunt-style behaviour, which is why we have a rule a...

Thank you for sharing this update S3lll, i will see if I can locate the other threads mentioning these fast travel crashes and workarounds, so I can merge them all in one place to prevent duplicate threads about the same issue - thanks for your reply.

Hello everyone, thanks for getting in touch with us over the AWOL Kelso NPC.

This was reported to us previously, Kelso would go missing after fast traveling to the BoO after the mission had been completed - this was confirmed to be working as intended and not a bug. Kelso will only appear when the mission is active and the mission name/phase appears on your HUD.

I will however report to the team that the blue dot on the minimap can be misleading to players, thank you for this feedback!

Hello everyone thanks for providing more information on your missing Apparel Caches during the Apparel Event.

Thank you N3mB0t for highlighting this additional detail, how during the last/3rd week of the event, you will no longer earn apparel cache keys through playtime, and only through spending credits in your experience. Thanks again for sharing your expertise on this event.

Hello everyone, thank you for providing additional information on this negative resource bug and what may cause it.

Whilst we do not wish to speculate on how this issue may have occurred in your game, and advise against using any kind of exploit as always, this bug should now be fixed as of title update 16.4 and should no longer happen going forward.

Hello everyone, thank you for your patience over the holidays.

If you have followed Ubi-SleepyGoats advice above (https://discussions.ubisoft.com/post/893968) by trying to re-establish your connection to our servers on your console (or restarting on PC) and you have yet to receive your Santy suit and rewards, please get in touch with us over one of the following links, as we will need to check your login for those dates, and we may be able to add these items to your inventory after checking your game data.

Please contact us using one of the following links regarding your 'missing holiday content' here>

Ubisoft Email/Live Chat support > ...

Hello @Cangrande, I am sorry for this late reply but thank you for getting in touch with us.

For any missing reward/items queries we ask you to get in touch with us with the date you should have received/claimed the rewards, over our private support channels.

If for any reason, you can not contact us for a live chat or email case via our support website (...

Hello Delimanic7203, thank you for sharing your update with the community. 3x items and their ranks were removed from the Expertise system after the Season 10 update, this was an intentional change made by the game devs I believe for game balancing.

Hello everyone thanks for getting in touch about a cheating player you may have encountered in-game.

Please remember naming and shaming publicly breaks our forum rules, so we have edited out the player's name.

You can report cheating or toxic players in-game using the Report A Player tool > 
https://www.ubisoft.com/en-gb/help/the-division-2/article/reporting-a-player-in-the-division-2/000060920

If you happen to have video evidence of the cheating taking place, the name of the cheating player, and the time and date of the event, please could you also send us your video clips via our support website to forward to our Division security team, as naming and shaming goes a...

Hello @Johnny-D thanks for posting about this issue too.

We have documented that this tends to happen when the connection becomes unstable in the game, regardless of whether it happens on your end, or our servers.

If you have experienced this often on the PC platform, will you note the date and time this next occurs and are you able to use Xbox Gamebar to capture a video clip showing this happening in-game? Xbox Gamebar allows you to capture the last 30 seconds of a game when you 'enable background recording' in the Gamebar settings. This will al...

Hello everyone, thanks for getting in touch with us about this issue that prevents you from collecting all blueprints available.

I have re-raised this with our teams to see if they can look into this and offer any insight as to why this is happening, we will do our best to update this thread when we get a reply, thank you.

Hello @V1rtualzZ thank you for sharing this workaround.

This issue is currently under investigation and our QA team are trying to reproduce the issue.

If anyone else has been affected by this issue, please let us know what platform it is you are using, if you needed to create a new character as in the workaround above?

If anyone is able to send us a video clip showing you have no access to the Pentagon mission, this will be helpful to our QA team and will help to show the number of players affected, thank you.

Hello linc-harris6670, thanks for your reply.

There are 2 current scenarios we know of causing disconnections in the countdown mode, 1. is that players are connected to the wrong regional server resulting in a less-than-optimal connection, and 2. is that players are disconnecting as a whole group when playing in a subgroup.

Both these issues are still under investigation by the dev/QA team, we know this is affecting several platforms not just PC, but we have no further updates to share at this point so we are unable to specify the exact cause.

Hello everyone, thanks for posting and sorry for our delay in replying.

I will add your names to our list of affected players.

Should anyone else be affected by this and comment on this thread, please do let us know the platform you play on thank you!