Ubi-Milky

Ubi-Milky


16 May

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    Ubi-Milky on Support Forums - Thread - Direct

Hello BeautifuI_Mama, thank you for getting in touch with us about your 24 hours abandon sanction.
 
A 24-hour abandon sanction will usually only be given for multiple disconnects in a short space of time and leaving ranked matches which is why you saw the message about a previous match.
 
Unfortunately, we are unable to lift temporary sanctions for any players but we will pass on your feedback on the Quit Game option in the menu.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @baileyjayfan, welcome to thew forums.

Can I also ask what keyboard model are you using and what region this is for? UK layout, US, other, so we know exactly what kind of keyboard it is you use?

For keyboard and input issues like this, I would recommend checking the following steps,as they have been known to fix keyboard issues for some players in the past >>

Step 1: Do you have any programs running in Windows Task Manager whilst playing the game, other than mouse software such as > 

Full-screen Game Overlays - Overwol...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @pangsyun welcome to the forum.

At the moment you are posting in our English-speaking forum for the game, if would like any help from Ubisoft Support, please use a translator to post your question in English, we can then advise you further on these forums.

Alternatively, you can also create a support case with us on our Ubisoft Support website, for help in your preferred language > https://www.ubisoft.com...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, thanks for getting in contact.

We did indeed have some degradation on our servers on the 15th of May, I apologize we missed your post >
https://discussions.ubisoft.com/topic/155534/resolved-may-14-2022-degradation-multiple-games-multiple-platforms?lang=en-US

If you are still experiencing consistent disconnections, please let us know back in this thread?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @razfaz23 thanks for your reply, I understand you are keen to see the implementation of full cross-play across all platforms, but regrettably we do not have any more information on this subject or any time frames, only our Siege developers would be able to give an update on this, if they choose to do so, in one of their blog posts or Twitter posts. We have not received any updates from our devs on this topic, but we will happily pass your feedback on about this to our devs.

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    Ubi-Milky on Support Forums - Thread - Direct

Thanks for the reply @zerin6414.

If you disconnected in-game and received a certain error code, please check our known error codes article and troubleshooting steps that you can perform to try and prevent them in the future > https://ubi.li/85k9w

Even if you did not see a particular error code in the list above, I would stil...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone thanks for getting in touch with us about the Connect challenges and sorry for the delay in replying.

I have checked this in my own game using the Shift and F2 button and can see the time-limited Connect challenges are available in the overlay for around another 9 days. Can you please let me know if you are unable to see these challenges as of the 16th May?


VPN

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    Ubi-Milky on Support Forums - Thread - Direct

Hello difficultcggo, thank you for your question. We advise against using VPNs to play our online multiplayer games as a caution, as it may cause issues with connectivity or interference that we are unable to resolve. Please see our guide posted previously by Ubi-Viral for more information on the usage of VPNs >
https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/using-vpn-with-ubisoft-games/000062859

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @certifledtank, welcome to the forums.

We are not affiliated with the R6 stat tracker website so we are unable to comment on its accuracy, but our official R6 stat website can be found here > https://www.ubisoft.com/en-us/game/rainbow-six/siege/stats/

Sometimes MMR/renown received at the end of a match will not show, as the scoreboard may not sync to our server in time, but usually, your MMR/renown will be added to your account by the time 24 hours have passed.
 
If after 24 hours have passed and you do not believe you have gained any...

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12 May

Comment

Thanks for the reply and spirantcrayon22, we will pass this on to the Valhalla team as a concern that the mastery challenges that are in the game at the moment do not reward players with enough energy tokens to buy all of Hildrans wares from her shop.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello Nargangster thanks for sharing your recent experience in the game after visiting Jotunheim and Raventhorpe.

Thank you to azullfr for providing these threads that reference these issues.

The issue with the wonky reindeer legs has a workaround which is to choose a different mount other than the Lynx or Lion mount when you are outside of Asgard. Then when you return, your Reindeer should look normal again. We have yet to implement a permanent fix for this.

The invisible Ostara festival is something we have been unable to fix for some players this time around, you can read our pinned post here for more information > 
...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello spirantcrayon22 thanks for your question. The Player Support forum is designed as a place to report bugs in the game or to help troubleshoot an issue with the player, that is its purpose. Most gameplay queries, walkthrough questions, or player feedback are to be moved to our General Discussion area. Valhalla is probably our busiest forum, so unfortunately some threads may be missed by accident because of the sheer volume of threads that get posted here on a daily basis.

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Hello InnerVoiS thank you for your sharing your thoughts on the targeting systems in Valhalla.
 
I will move this thread to our player General Discussion section of the forum, to see if there are other players who would like to contribute to this too and so it can be seen by a larger audience, including our game devs and community team.
 
If you have any more feedback about the game, please make sure to post this in our General Discussion area of the forum, as the Player Support section is more for bug reporting and technical issues, thank you!


10 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @kilyan82 thanks for getting in touch. I have moved your post to its own thread as you commented on a thread that was over 8 months where the player did not get back to us.

Can you let me know what platform you play on and what troubleshooting you have tried so far, if any, to resolve these crashes?

Have you tried playing offline to see if it solves the autosave crash? Do you also mainly use cloud saves or local hard drive saves, as switching to hard drive saves may resolve this issue also?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @SeRuSeR thanks for getting in touch with us about your FPS drops in-game.

At the moment, looking at the system requirements for the game, your Ryzen 5 3600X CPU falls between the High preset (30 FPS) and High preset (60 FPS). The latter preset recommends a AMD Ryzen 7 1700 which your CPU is more powerful than I believe, but has less cores >
https://www.ubisoft.com/en-gb/help/assassins-creed-valhalla/gameplay/article/system-requirements-for-assassins...

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @pengepako1998 thanks for getting in touch with us.

Do you have any images we can review of the axe and holster clipping through the AC legacy outfits we can look at, in order to report this to the ACV team?

As for the hidden blade options, we have fed this back to the ACV team, but have been informed this is intentional by design, the animation only shows for Basim, due to his blade being underneath his palm and being already animated for the game, but for the other outfits, Eivor wears the blade above the fist so this will share his default assassin animation.

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @Acaciamac,

There can sometimes be a delay of up to 24 hours after completing a Ubisoft Connect challenge or Achievement, for it to be marked as completed in your game launcher.

As for Community Challenges, any rewards will become available to be claimed in the Connect launcher, once the community challenge has reached its target. 

If it has been longer than 24 hours since you completed your challenge/acheivement, your game is updated to 1.5.1 and you are connected online, can you let me know the exact names of the challenges and achievements you are having trouble updating?


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    Ubi-Milky on Support Forums - Thread - Direct

Hello @AtropaShade thanks for getting in touch with us.

Can you confirm the platform this occurs on, are you playing on an Xbox One?

What kind of actions do you perform that can make Eivor go invisible? Does it only affect climbing for you?

How often has this issue occurred for you after the last update?

Any other information on where this occurs and how often, would be great to know for further investigation thanks!

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    Ubi-Milky on Support Forums - Thread - Direct

Hey spirantcrayon22, the Full Master and True Master issues are currently under investigation, if they are under investigation it means the dev teams are intending to fix the issue. Should we receive word that the dev team have decided not to fix the issue, or simply can't fix the issue, updates will be provided as Ubi Forggard posted above. I hope my answer is satisfactory and explains this further?

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    Ubi-Milky on Support Forums - Thread - Direct

Hello @alcatrazbi thanks for getting in touch with us.

We previously had this issue reported to us when players were entering Francia, so thank you for letting us know this is affecting you in England and Norway.

Could you let us know what Power Level you currently are, can you tell us what settings you have Options > Level scaling set to?

Do you also have a video of this or your a recent cloud save we can access, for further investigation?