Ubi-Milky

Ubi-Milky


Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello there joaogames10,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything?

Or do you actually mean you temporarily disconnected and lost connection, then game booted you from the match and gave you a lost connection message? If so did you notice any spikes in your ping counter?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - ... Read more
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello AkimboPegLegs, thanks for coming back to us.

When you are in game and the game crashes, do you mean you experience the game closing, did the game display a black, blue or white screen, did your computer restart itself, or did the game completely freeze so you couldn't control anything? Or do you mean you temporarily lost connection and the game booted you from the match?

If you believe the load times may be because of our servers, please check our server status here, this will tell you of any maintenance, degradation or outages - https://rainbow6.ubisoft.com/status/

Can you remember seeing any specific error code... Read more
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello XxPorkbellyxX, thanks for your post.

What version of the game are you using, DirectX or Vulkan mode and have you tried switching between the two, to see if there is a noticeable graphics and performance difference, since you started your game was beginning to lag?
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Szalv3tt4-_- thank you for posting.

At the moment, I can see you have a Twitch Account successfully linked to your Ubisoft Account.

To check this is the correct Twitch account, please check the linked accounts section on your Ubisoft Account manager website here -
https://account.ubisoft.com/en-GB/account-information

Next, please check this on your Twitch connected accounts page, here -
https://www.twitch.tv/settings/connections

Please let me know if you need anymore help after checking the above webpages. ...

Yesterday

Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello Onion, thanks for posting, I've popped your post over to Player Support in order to keep tabs on this.

We have an investigation underway in to new audio issues that are surfacing in the game since the update,

Would you be able to answer a few questions on our forum using this link? -
https://forums.ubisoft.com/showthread.php/2302932

We are also trying to get players to capture any video of this issue if possible.

Thank you
-Ubisoft Support
Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello there, thank you for getting in contact with us about your issue.

At the moment we are only able to offer support in English in this forum. Are you able to use a translator to type in English, as we are unable to offer support if questions are posted in a different language, thank you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our Ubisoft Support website, by logging into our Support website, here - https://support.ubisoft.com/ru-RU/

If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Submit My Case'

In the meantime, perhaps another Russian speaking player may be able to help you in the Forums with your query.

-Ubisoft Support
Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello there Ishmael_GRS, thank you for getting in contact with us about your issue.

At the moment we are only able to offer support in English in this forum. Are you able to use a translator to type in English, as we are unable to offer support if questions are posted in a different language, thank you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our Ubisoft Support website, by logging into our Support website, here - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Still Need Help?' Please fill in as much information as possible the click 'Submit My Case'

In the meantime, perhaps another Chinese speaking player may be able to help you in the Forums with your query.

-Ubisoft Support
Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello Biloslava,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language :)

-Ubisoft Support
Comment
    Ubi-Milky on Steam Forums - Thread - Direct
Hello Fox3s,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language :)

-Ubisoft Support
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Motherfungler69 and guest-fAIiT3a9, thank you for posting about the MMR you have received after playing your 10 rank placements.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will be sure to post an update in the forum. Thanks again for bringing this to our attention.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello guest-fAIiT3a9, thank you for posting about the MMR amounts you have received in ranked mode.

This MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players. When we have more news on this, we will to our best to make a post about this, in this forum, thank you.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello guest-fAIiT3a9, thanks for posting and welcome to the forum.

This 30 MMR amount is currently under investigation by the Siege team to understand if this is intended for certain players so we are unable to offer any troubleshooting at this time.

When we have more news on this from our investigation, we will be sure to post an update in the forum. Thank you for your patience.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello everyone, thank you for passing on your concerns for Xbox in this thread.

This thread was created 3 days ago, we aim to reply to players in 1 week on each forum post, so I apologize for the delay as we can not always answer threads straight away, but we will try our best.

If you are refferring to an FPS drop on Xbox, we deployed a maintenance to fix this on the 6th April, you can read more about this here - https://twitter.com/Rainbow6Game/sta...89537315590149

Would you please be able to clarify what issue you are currently experiencing, so that ... Read more

09 Apr

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Thank you to everyone who has continued to give us your reports for what happened and when you encountered this error code and disconnect.

Thank you to AS3N233 for posting your workaround to change IP address, when accessing the game on console.

We have had an update from our Siege QA team and they have now implemented a fix for this issue in the background. This means the error code may still appear in the future, but this should not happen very often anymore for most players.

Should you receive any kind of 4-0 error code please continue to follow our connectivity troubleshooting per platform -

PS4 - https://ubi.li/12soI
PS5 - ... Read more
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello blue32sy, sorry to hear this happened to you also.

Whilst we are unable to add MMR to any players account for disconnection or otherwise, are you able to tell us what error code you received so we can investigate what may be the reason for this?

Thank you.
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello everyone, thanks for posting about this FPS issue on Xbox.

We implemented a fix in a server maintenance on Xbox on April 6th. Please see our Twitter update here which addresses this - https://twitter.com/Rainbow6Game/sta...89537315590149

Can anyone confirm if you have experienced a noticeable FPS drop since April 6th? If so could you please tell us if you have enabled Vsync and if you are using the FPS boost option on the Xbox Series X?
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hi there, just a quick update to this issue with the Generous Innkeeper bonus not yielding the correct awards -

The Anno team have investigated this issue and have implemented a fix, which should hopefully resolve this issue and give the correct bonuses to players, in the next title update.

Thank you for bringing this to our attention.

06 Apr

Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello there Darkyn_Knight,

At the moment, we can only provide support in this forum in English. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd like to receive support in your native language, you're welcome to create a support case on our website using the link below - https://support.ubisoft.com/Cases/New

If you scroll down the page to where it says 'Contact Customer Support' and click on it, this should create a case where an agent will respond to you in your chosen language
Comment
    Ubi-Milky on Support Forums - Thread - Direct
Hello Original_Secant, thank you for posting about this.

Can you please make sure the Ubisoft Connect games launcher, the Epic games launcher and the Hyper Scape.exe game file are all setup to run with administrator privledges?

Please locate the game and launchers .exe files in your installation folder for Epic and Ubisoft Connect -
- Right click on each .exe file and select 'Properties'
- Select the 'Compatibility' tab
- Check the 'Run as Administrator box'
- Click 'Apply' then 'OK'
- Next, please do this for the Ubisoft Connect launchers .exe file too -
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\ (usually found in this location)

Finally, try launching the game by double clicking on the games .exe file

Please let me know what happens after trying to launch the game after following the steps above?



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