Original Post — Direct link
Hello everyone, i'm fairly new to Anno 1800 just got the game last week and am having a blast but one thing i dont get is, why can't i load saved games that are created? when i click on the saved game on the bottom of my profile and it goes to all the list of locally and cloud saved games i can't seem to load them....since theres tons of saved games i just randomly start clicking on all of them down the list hoping one will be able to load. is there something i dont get? Like a random saved game will be able to load but almost all of them like more than 90% will just not load. I click on the load game button and it just makes a clicking sound effect but the game doesn't actually load. what gives?
over 3 years ago - Ubi-Thorlof - Direct link
Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.
over 3 years ago - Ubi-Thorlof - Direct link
Never heard of such an issue before, to be honest.

Please check for 3 things, which I could imagine could otherwise cause issues:
- Anno 1800 should be launched as admin
- Savegames are saved in Documents/Anno 1800. Some players upload their Documents folder automatically to the cloud (Windows One Drive) by default - the game does not like this
- An antivirus software or firewall could be protecting the folder from access or is blocking Anno 1800 from accessing it. Please check if any of your security software is interfering.

Otherwise, our technical support - as linked by Humility - is the best way to move forward. Ideally attach a small video clip of the issue.