[2021] I need help for a important question. I dont know If It'll effect my purchases in the future

Original Post — Direct link

So a few days ago I've bought some ghost coin and I asked help from support 3. I was told that the purchase may has stuck at authentication and the second time they investigated that is what happened. The 3th time they said the payment has failed and they have not received the money. And the thing that made me ask this question here: that "The money should be on hold with your bank waiting for us to claim them, but we are not able to do that as the process has failed." If they cant claim it now and they cant even revert the process because my kind of bank acc that I use wont allow any money that came from not my country then its stuck at authentication for good then my question is: is that ganna effect the other purchases that I will make in the future with the ubisoft connect?

almost 3 years ago - ubi-smash - Direct link

Hey @interdav, thank you for reaching out to us here, and welcome to the forums. If the purchase has failed to process, you should see your funds returned to your account within 7-10 business days depending on your bank institution. You may attempt another payment, but I would recommend ensuring the following information is correct before proceeding to avoid further issues:

• Checked your card expiration/validity dates.
• Confirmed your bank account balance/credit limit can cover the payment.
• Made sure that your account is enabled for recurring online transactions.

I would attempt making the purchase from PC instead of the initial purchase made was completed over mobile. While we are unable to discuss transactions over the forums, I would advise reaching out to our Store Support team to further review this with you.

almost 3 years ago - ubi-smash - Direct link

Hey @interdav, thank you for reaching out to us here, and welcome to the forums. If the purchase has failed to process, you should see your funds returned to your account within 7-10 business days depending on your bank institution. You may attempt another payment, but I would recommend ensuring the following information is correct before proceeding to avoid further issues:

• Checked your card expiration/validity dates.
• Confirmed your bank account balance/credit limit can cover the payment.
• Made sure that your account is enabled for recurring online transactions.

I would attempt making the purchase from PC instead of the initial purchase made was completed over mobile. While we are unable to discuss transactions over the forums, I would advise reaching out to our Store Support team to further review this with you.

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